Customer Relations Officer
Resume:
Marlyn B. Luha
Customer Relations Officer
Experienced service oriented individual motivated to maintain customer satisfaction and contribute to company success. With strong multi-tasking skills and ability to efficiently prioritize task.With more than 9 years experience in sales and marketing in Telecommunications company . **********@*****.*** 090******** Muntinlupa City
WORK EXPERIENCE
Customer Relations Officer
DIGITEL MOBILE PHILIPPINES INC.
(SUNCELLULAR – PLDT Group of Companies )
09/2011 - 11/2020,
Achieves sales target and objectives through effective planning, setting sales goals, analyzing data on past and future performance
Actively prospect for new customers within area / segment of responsibility and maximize successful close of opportunities via field selling, cold calls and marketing presentation
Handle customer inquiries and complaints
Manage existing accounts and develop long term
satisfaction and loyalty to the company through establishing a strong relationship
Manage, receive and transit stocks, track and maintain stocks levels and inventory
TRAININGS ATTENDED
Store Management Training (06/2017)
Online Training
Inventory Officer Training (10/2017)
Online Training
Exploring Excel 101 (05/2020)
Online Training
Afrersales Handling (06/2020)
Online Training
EDUCATION
Bachelor of Science in Entrepreneurial
Management
Technological University of the Philippines
2007 - 2008, Ayala Blvd. Ermita Manila
Bachelor of Science in Commerce major in
Management
Santa Cruz Institute
2008 - 2011, Brgy. Pag-asa Sta. Cruz Marinduque
SKILLS
Excellent Communication Skills Customer engagement Time management MS Office
Inventory control and record keeping MS Excel
ACHIEVEMENTS/AWARDS RECEIVED
Outstanding student of the year (03/2007)
2019 Top CRO Performer (02/2020)
Civil Service (Professional) Eligibility (03/2019) LANGUAGE
English
Tagalog
Bikol
CHARACTER REFERENCE
Jun Marquez Jr.
Regional Manager- Smart & Sun Retail Stores (NCR)
Achievements/Tasks
Contact this candidate