Manager Front Office

Location:

Soweto, Gauteng, South Africa

Salary:

10000

Posted:

February 25, 2021

Contact this candidate

Resume:

Kgetsa Bridgette Ramoloto 074-***-**** 061*******

**************@*****.***

Gauteng, Johannesburg

Bridgette is a passionate and professional young lady groomed in the Hospitality industry, fortunate enough to have had the opportunity to work in various departments within the past +5 years, namely; Client and Guest relations, Travel desk consultation, Receptionist/Front office, Sales, Reservations and Administrative duties. Bridgette is very hard working, reliable, punctual, a team player and a Customer Service centric individual. A perfectionist at heart.

AREAS OF EXPERTISE

- Problem Solving - Active Listening -Administration

- Organization - Time Management - Customer Service

- Microsoft Applications - Communication - Attention to detail WORK EXPERIENCE

Serena Hotels, Lodges and Resorts in East Africa (Sales Office in Johannesburg) Central Reservationist and Admin Assistant May 2019 – November 2020

-Send quotations (Accommodation, transfers, Game drives and special activities)

-Process bookings received by sending the request to the relevant property

-Invoice clients using Excel in USD -Follow up on payments, process payments on Pay Gate and capture remittance advice

-Maintain filing system (POP, vouchers, identification of card holders and rate contracts

-Negotiate rates for group bookings, long stays and regular clients

-Data input for existing clients and potential clients

-Cold calling potential clients

-Administration support for Key Account Mangers/Sales Team (Preparing Sales material for workshops and presentations

-General office duties include – Managing switchboard, receiving parcels, monitoring office equipment and welcoming clients

Genesis All-Suite Hotel (Johannesburg)

Promoted from Receptionist to Reservationist May 2017-May 2020

-Send quotations

-Process/make bookings received directly on PMS (OPERA) from OTA’s, telephonically, and requests sent on email

- Invoice clients

- Process and capture all payments on OPERA

-Attach necessary documents to bookings (ID/passport, POP, vouchers)

-Conduct daily morning meeting with HOD’s

- Prepare daily arrivals information for Reception

-Liaise with all departments for guest special requirements

-Conduct site inspections for potential clients and attend workshops to market the property

-Conduct monthly OTA reconciliations

-Manage OTA content and reviews

Genesis All-Suite Hotel (Johannesburg)

Receptionist August 2016-May 2017

-Maintain Reception area and equipment

-Take messages and receive parcels for staff and guests

-Liaise with relevant departments regarding any new changes to arriving and In-house clients

-Make travel arrangements

-Conduct daily check in and check out procedures using PMS OPERA

-Conduct daily pit-check

-Operate switchboard and screen calls

-Arrange airport transfers

-Obtain payments when required

-Attend/resolve to guest requests and queries as the first point of contact Professional Passenger Services based at Protea Hotel Fire and Ice by Marriott

(Johannesburg) (Concierge service)

Travel Desk Consultant January 2015-July 2016

-Arrange airport transfers for arriving and departing guests

-Arrange guided local tours and chauffeur drives around Gauteng and North West

-Advise guests about local tourist attractions, places of entertainment and convenient stores

-Direct guests around the Hotel

-Conduct daily reconciliation reports and send to Manager

-Manage Petty cash

EDUCATION HISTORY

• Boston City Campus and Business College 2014

-Higher Certificate in Tourism

• Waverley Girls High School 2009-2013