Digital Marketing Customer

Mansi Juneja

Phone # 891-***-****

Email Id : **************@*****.***

Objective:

Confident and committed individual aiming to be a part of a dynamic and growing organization. Aspire to learn new things and improvise constantly to enhance my skills to keep delivering better results. Seeking a position where my experience will be further developed and utilised.

Career Profile:

Detail-oriented, efficient and organised professional with extensive experience in people management, team handling,

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Excellent written and verbal communication skills.

Highly trustworthy, discreet and ethical.

Resourceful in the completion of projects, effective at multi-tasking.

Educational Qualification:

Bachelor of Commerce (2007) from Badruka College of Commerce & Arts, Hyderabad.

CA Foundation 2005 from ICAI Hyderabad.

Technology Skills:

Microsoft Office, QuickBooks, Internet

Professional Synopsis: Autovista inc and Antwak

June 2018- current

Content Writer Freelancer

Work creatively with our digital marketing team and our development teams to develop layout for various content and communication pieces.

Help standardise department procedures to develop, publish, and manage content

Working knowledge of principles of SEO including keyword research

Proofread, edit and improve print and digital content/collateral as well as SME white papers.

Develop meaningful positioning for business units and functions that effectively communicates differentiators to customers and industry influencers.

Team player with the confidence to take the lead and guide other employees when necessary e.g., with content development, creation, and editing of content.

Synchrony Financials(Formerly GE Money)

Feb 2008 – Jan 2018(Senior Fraud specialist)

Tasks Handled:

As a Senior Fraud Recovery specialist played a key role in contributing to the profitability of synchrony financials and directly impacting our bottom line by retaining valued customers and minimising credit losses resulting from fraud.

Experience in a fast paced,high volume, target driven environment with excellent communication skills.

Gained good knowledge about US money market and also interaction with clients and i on a regularly basis . customer service by consistently projecting a positive and upbeat attitude .

Monitor real time queues risk transactions within the business portfolio.

Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

Resolve queued transactions within the service level agreements to reduce potential revenue losses.

Gained good knowledge on resolving customer issues and also developed high intra personal skills to interact with US customers, clients and business partners.Handled escalation calls for team and helped team members to report issue for customers.

Determine existing fraud trends by analysing accounts and transaction patterns.Identify system improvements to prevent fraudulent activities . Generate suspicious activity reports for Managers.

Have been awarded as best member of the team, Icon of the team & also won many customer centricity awards during my tenure.

Provide assistance to victims of identity theft. Provided necessary counselling and education regarding theft cases to potential victims .

Gained great knowledge about US credit card fraud and US money market . Money laundering and other fraud detection techniques and reporting.

Contact this candidate