Customer Service Representative (Call Center Agent)

ARMANDO M. YANO

Address: B** L** Ph*, Diamond St., Mary Homes Subdivision, Molino 4 Bacoor, Cavite 4102 Philippines

Cell#: 095*-***-**** / 097*-***-****

E-mail: ******.****@*****.***

Facebook : Armand M. Yano (username)

Position Desired:

Professional Objective

To be able to learn from different job experiences in developing my knowledge and skills and at the same time offers challenge and career advancement in the fulfillment of self-motivation to succeed.

Working Experience

April 12, 2019 – June 21, 2019 Concentrix (Formerly Convergys) 6797 Ayala Ave., Makati City M.M.

Sales Associate I (Call Center Agent) Tel. No.: 091*-***-**** / 091*-***-****

● Undergone Comprehensive Sales Training Course under Sprint Account, assisted inbound / outbound

calls and inquiries of customers/clients.

June 04, 2018 – Oct. 01, 2018 Sykes Asia Inc. -Glorietta BPO1 Tower, Hotel Dr. Ayala Ctr, Makati City

Customer Service (Call Center) Agent Tel. Nos.: 636-8555 / 099*-***-**** / 091*-***-**** / 092*-***-****

● Assisted an inbound and outbound calls to clients, final customers and to supplier/service provider.

● Handling inquiries, necessary assistance and even resolving complaints from the customer/client.

● Hotel Reservation, Transport services, Excursion & other booking by using diff. company system tools.

2003-2004, 2006- 2008, 2010-2015 upto Dec. 31, 2016 BLES-Dept. of Labor and Employment-P.S.A.

Enumerator/Field Interviewer/Encoder DOLE Main Office Intramuros, Mla. Tel.#:527-3000 loc.311/527-9325

● Positively conducted interviews, survey and research to almost 700 diff. respondent private companies.

● Generating comprehensive, concise and reliable informative report submitted to DOLE office.

● Performs data encoding and processing, verification and validation of information details and others...

Sept. 19, 2005 – March. 16, 2006 Go Manpower Resources Inc. 1081 Pedro Gil St., Paco Manila

Technical Support ( I .T. ) March 2007 McMer Group of Companies Tel. No.: 404-0858 up to 59

● Provided both software & hardware technical support i.e., installation, upgrade and modification.

● Local Area Network (LAN) set-up, configuration, administration, security and maintenance.

● Developed existing database system using MS-Access 2003, Visual Basic Application and SQL.

1995 – 1999 Systems and Encoding Corp. / Innodata Phils. /Jaspage Telcommunication Makati City

Data Encoder / Computer Operator Tel. No.: 526-7865; 526-781 / 812-2901 loc. 111; 843-2671 / 812-1578

● Performed mostly computer-based work and tasks with different system software application used.

● Data encoding, editing, retrieving, scanning, formatting documents & also message-handling operation

Dec. 07, 1996 – Dec. 06, 1997 S.P.I. Tech. Inc. (Saztec Phils. Inc.) Pascor Dr. Sucat, Paranaque City

Document-Data Analyst April - May 2007 Cybersoft Data Network Inc. Tel. No.: 831-1396 loc. 506

● Document analysis on litigation book supported by other reference materials to foreign clients.

● System data entry on particular information based on varied project specification / requirements.

Educational Background

1991 - 1994 National College of Business and Arts (NCBA Manila) R. Papa St., Samp. Unibelt, Manila

Bachelor of Science in Business Administration - Major in Computer Management

■ Graduated under College of BSBA. Held at Phil. Int’l Convention Center (PICC Manila–Oct. 27, 1994)

1990 – 1991 AMA Computer College (University) Villa Arca Subd., Project 8, Quezon City

Bachelor of Science in Business Administration - Major in Management Info. System

■ Undergraduate. Decided to transfer due to financial constraint and conflict of schedule.

1984 – 1988 M.L.Q.U. / The University of Manila (U.M.) M.V. Delos Santos St., Sampaloc Manila

Secondary Education / High School

■ Graduated and received the Academic Excellency Award.

1977 - 1983 Gen. Roxas Elementary School Roxas District, Quezon City

Primary Education / Elementary School

■ Graduated and received Honor and Ribbon of Appreciation (Most Trustworthy / Most Obedient).

Personal Motto

“Struggle of success are full of sacrifices, hardwork, difficulties and consequences but it can possibly overcome through appropriate practice of good values, self-confident and devotionately faith in god”.

Personal Data

Nickname: Armand Gender: Male Civil Status: Married Citizenship: Filipino

Height: 5 feet 5 inches Weight: 140 lbs. Religion: Roman Catholic / Christian

Family Status: Eldest of 3 Physical Appearance: Slim / Fair-Brown Complexion D.O.B.: 12/21/1970

Father's Name: Mr. Arturo Ortega Yano Mother's Name: Mrs. Pilar Morallos Yano Present Address: Blk. 10 Lot 10 Ph. 2 Diamond St., Mary Homes Subd., Molino 4 Bacoor, Cavite 4102 Provincial Address: Purok 4, Burgos St., Brgy. Wawandue - Cawag, Subic Zambales City

Languages or Dialects that can write & speak: Tagalog/Filipino & English

Person to contact in case of emergency: Mrs. Pilar M. Yano Tel. No.: 092*-***-**** / 091*-***-****

Training / Seminar

SYKES ASIA INC. Department: Academy Training Room / Production Area Address: UCC Bldg., Shaw Blvd. Mandaluyong City/ Sykes Bldg., Glorietta 1, Makati City Conducted: 2 & 3 Weeks Classes

Required Completed Position: English Development Skills for Call Center & Hotelbeds Account.

XAVIER TECHNICAL TRAINING CENTER Department: Driving Ctr. Room / Road

Address: 3/F No. 9231 Molino III Road, Bacoor Cavite 4102 Conducted: 14 Weekdays Classes

Required Completed Position: Motor Vehicle Driving with Basic Troubleshooting

PROFESSIONAL REGULATION COMMISSION Department /Division: Registration Division

Address: P. Paredes St., Sampaloc, Manila (P.R.C. Manila) Conducted: 200 Hrs. Required Completed Position: On the Job Training (O.J.T.) - PRACTICUM

DEPARTMENT OF LABOR AND EMPLOYMENT - Bureau of Labor and Employment Statistics

Address: DOLE Bldg., Gen. Luna St., Intramuros, Manila (Main Office) Department: BLES - DOLE

Descriptive Title: 2003-2015 BLES Integrated Survey/OWS Training CourseConducted: 300 hrs.

Summary Skills

With background in Programming Language, System & Application Software such as: DOS, Windows 3.1/9X/ME/XP/Vista/7/8/10, MS-Office 97-2019, Database: VB, MS-Access, SQL, Crystal Report, SPSS, PC Maint./Upgrade, Software Installation, Systems Analysis & Design, Desktop, LAN Set-up/Configuration, Internet, Research, Clerical, Inventory, Promo. Sales, Vehicle Driving, Etc..

Activities / Interests

College: Contributor to CLARION, Official N.C.B.A. Student's Newspaper /M.L.Q.U. H.S. Publication

Member: Computer Management Society (C.M.S. – N.C.B.A. Manila) & Other Student Organization.

Former Band Rhythm Guitarist / 2nd Vocals: Political Alternative Gothic New Wave Music (D.Y.B.)

Character References

Marilyn Serrano (Patrol 117 or 911 – DILG Employee) Batasan Hills Q.C #: 091*-***-**** / 092*-***-****

Annie Laranang Querubin (Professor) – NCBA Manila / Fairview Q.C. #: (02) 427-0290 / 092*-***-****

Nancy Dimapilis & Kathrina Birad – BLES-Dept. of Labor & Employment #: 527-9325 / 527-3000 loc. 311

Note: Additional individual on Character References just in case will be supplied upon request.

Documentation

Prev. BSBA Student No.: 79338 Philhealth: 02-050183147-7 Res. Cert. No.: 04574133

Pag-Ibig No.: 000*-******-** SSS No.: 33-0792132-6 TIN: 150-584-489

NBI No.: Y672A1N0D0000 Police Clearance PNP #: 201*-**-**** Passport No.: FF470549

I HEREBY CERTIFY, That the above information in this Resume are true and correct to the best of my knowledge and belief.

ARMANDO M. YANO

Bearer’s Signature

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