Service Representative Insurance Agent

Brock Lewis

Contact address: ***** ****** **** *** *******, TX 78217

Contact Phone Number: 210-***-****

Objective

To obtain a long term position in the customer service industry, and widen my skills as an agent.

Work Experience

December 2016- Current

Insurance Agent

Gallagher Benefit Services

Assist with various tasks: Quoting, Spreading, Renewal presentation

Conducting Enrollment meetings

Eligibility

August 2015-2016

Driver

Fed Ex

Package organizing

Scan and load truck

Deliver 75-100 packages (commercial and residential)

April 2014- 2015

Driver

DHL

Scan Packages to truck daily

Commute to bordering cities for delivery

Commercial and residential

March 2014

Customer Service Representative

United Healthcare

Answer incoming calls; assist customers/pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription status inquiries. Escalate drug related calls to appropriate pharmacist.

Assist pharmacies and members on all issues related to processing of pharmacy claims. Determine appropriateness of overriding pharmacy claims edits and error messages.

Coordinate internal resolution of claims, exceptions, and other issues.

Make outbound calls on prescriptions with hold orders and payment issues.

Assist with entering new prescription orders into system.

Educate customers on benefits, use of plan, formulary, premiums and status of orders, claims or inquiries.

Other duties as assigned

2012-2014

Customer Service Representative Kohls.com

Responsible for driving sales by connecting with customers and anticipating their needs.

Answer questions about products and brands.

Help place online orders and follow up on customer satisfaction.

·2011-2012 Associate Product Analyst

Travelocity

Responsible for responding to routine customer inquiries regarding products.

oAnalyze problems using diagnostic tools to identify problem area(s) and recommend corrective action.

oRecommend solutions to customer application questions.

oMaintain log of problems so that reoccurring problems can be reported to product development.

oFollows-up and escalate unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

·2002-2009 Catering/Delivery

Royal Inn Cuisine

Catering/Delivery, interaction with businesses and residential

Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly.

Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.

·2007-2008 Reservations/Call Center

Marriott Reservations Center, San Antonio, Texas

Responsible for hotel reservations for all Marriott properties (national and international).

·2005-2006 Travel Agent

Genesis Travel Unlimited

Responsible for researching and booking travel arrangements for my clients.

ogive advice on destinations;

omake arrangements for transportation, hotel accommodations, car rentals, tours, and recreation;

oadvise on weather conditions, restaurants, tourist attractions, and recreation;

oprovide information on customs regulations, required papers (passports, visas, and certificates of vaccination), and currency exchange rates to international travelers;

oconsult published and computer-based sources for information on departure and arrival times, fares, and hotel ratings and accommodations;

ovisit hotels, resorts, and restaurants to evaluate comfort, cleanliness, and quality of food and service;

Contact this candidate