References will be provided upon request.

*** ******** ****** 401-***-****

Bristol, RI 02809 adkft2@r.postjobfree.com

Suzann Marshall

EDUCATION

Community College of Rhode Island

Undergraduate Programs 1994-1996

• Associate of Science

WORK EXPERIENCE

Hattie Ide Chaffee Home, Riverside, RI

Receptionist/Scheduling Coordinator (Full Time) 2019-Present

• Scheduled of approximately 100 staff (CNA, LPN, RN, and MAs) at a 24-hour home-care facility.

• Properly greeted incoming guests into the facility and assisted in guiding them to the appropriate areas.

• Answered all incoming phone calls and transferred to appropriate areas as required for the entire facility.

• Coordinated all transportation needs, including doctors and leisure appointments, to residents. Royal Health Group, Middletown, RI

Scheduling Coordinator (Full Time) 2017-2019

• Scheduled of approximately 150+ staff (CNA, LPN, RN, and MAs) at a 24-hour home-care facility.

• Scheduled all dining services personnel for the facility, including cooks and dietary aids.

• Scheduled CNAs and restorative aids for home-care clients requiring personal care.

• Ensured that monthly letters and calendars were created, revised, and distributed to all residents and staff. Liberty Physical Therapy, Providence, RI

Office Manager (Full Time) 2016-2017

• Scheduled and confirmed all patient appointments via phone and email communication.

• Managed the supply order for the entire office and ordered supplies through vendors as needed.

• Properly verified patient insurance via phone and web-based communication and tracked authorizations as necessary. East Bay Endoscopy Center, Portsmouth, RI

Secretary (Full Time) 2013-2016

• Scheduled and confirmed all patient appointments via phone and email communication.

• Managed the supply order for the entire office and ordered supplies through vendors as needed.

• Ensured that the office was properly opened and closed, and the clinic was orderly before opening and after closing. Interim Healthcare, Providence, RI

Staffing Specialist, promoted from Office Coordinator (Full Time) 2011-2013

• Managed recruitment and placement of new healthcare staff.

• Responsible for the initial interviewing for the new Director of the clinic.

• Operated multi-line phone system and directed calls to appropriate staff.

• Performed all branch payroll activities and processed monthly office billing requests. Staffing Office Manager, Hope Valley, RI

Staffing Office Manager (Full Time) 2010-2011

• Performed documentation of customer payments, both internally and to billing companies.

• Processed bank deposits upon retrieval.

• Prepared required financial documents and reports. VOLUNTEER EXPERIENCE

Bristol Senior Center, Bristol, RI

Volunteer 2018-Present

SKILLS & CERTIFICATIONS

Þ Certified in Heartsaver CPR/AED/First Aid through the American Heart Association (2019) Þ Typing Speed: 65 words per minute