Manager Service Representative
Resume:
LISA A. BYINGTON
440-***-**** / ****.********@*******.***
OBJECTIVE
Ambitious and independent B2B Collections / Accounts Receivable Analyst who is responsible for all accounts receivable related functions in a high-volume environment. Extensive background in Convenience Store Leadership and Customer Service. Strong problem-solving and communication skills demonstrated in successful resolution of customer billing and cash discrepancy issues. Recognized as a dedicated worker who is driven to meet and exceed company targets and contribute to their profitability.
HIGHLIGHTS
B2B Collections Accounts Receivable Leadership / Management Customer Relations
Learning & Development Inventory Management Safety Compliance Talent Acquisition
EXPERIENCE
NetFortris/Roth Staffing, Accounts Receivable Analyst / 2020 to present
Collect, process, and apply customers’ payments via ACH, CC, Check, and Wire Transfer.
Set up customer accounts for billing.
Investigate and resolve billing and account discrepancies.
Contact delinquent customers to secure payment.
Assisted in a 96% collection to billed ratio.
Generate and work aging reports.
Approve/deny new and existing customer quotes from Sales Reps by analyzing credit data from Dunn & Bradstreet.
Advanced in Microsoft Word, Excel, Teams, Outlook, SharePoint, and One Drive.
Proficient in Oracle NetSuite, Fontality, Pacific West Online Banking System, Omnia, Fontality HUD, Zoom.
Johnson Controls, Inc., Office Associate for Security Solutions / 2018 to 2020
B2B Collections/Accounts Receivable Specialist –
Collect and process customers’ payments via ACH, CC, and manual checks.
Investigate and resolve billing and account discrepancies.
Prepare and issue invoices, statements, general ledger, contracts, COI’s, and W9’s.
Assist with lien waivers, supplier declarations, and applications for payment for $5 million Google and PSEB projects along with $200,000 State Farm project.
Research and analyze customer accounts.
Generate weekly aging reports.
Contact delinquent customers to secure payment.
Collected 69.2% of bad debt on 60 to 365+ day aging reports.
Initiate collection efforts to successfully boost revenue.
Prepare accurate billing adjustments.
Advanced in Microsoft Word, Excel, Teams, Outlook, SharePoint, and One Drive.
Proficient in Oracle, GetPaid, ExactView, ADMIN/CARMS, Master Mind, Power BI, Compass, Install Portal
Misc. Duties: Customer Service Representative, Safety Coordinator, HR Admin, Install Coordinator, Material Handler
LISA A. BYINGTON
440-***-**** / ****.********@*******.***
EXPERIENCE CONTINUED
Get Go Café from Giant Eagle, Convenience Store Leader / 1999 to 2018
Oversee day to day center store, kitchen, and fuel operations. Managed 8 different stores and over 100 employees.
Monitor register and lottery cash flow, inventory levels, promote sales, and eliminate costs.
Maintained 96% and above on all Cash Office Audits for 15 consecutive years.
Recruit, interview, hire, and onboard new hires. Provide them with new hire training.
Slashed turnover rate by 130% in 2 years and retained the same employees for 3 years.
Process payroll and tracked attendance through PeopleSoft, Smart Track, and Kronos Time Keeping System.
Provide monthly and new hire safety training. Responsible for OSHA recordkeeping.
Maintained 92% and above on Safety Audits for 15 consecutive years.
Execute store plan-o-grams and resets, order merchandise for the entire store through company warehouse and coordinate with outside vendors for orders and deliveries into the store.
Grew inside sales by 35% in 2 years by suggestive selling and inventory management to generate revenue while recognizing and eliminating controllable costs.
Corporate Trainer- train associates and future store leaders.
Customer Service Facilitator
Ranked #1 for 6 consecutive months for scoring 100% in the Mystery Shopper Program
Ranked in the top 5 for receiving the most positive customer feedback
Was on GEBS and 6-S Committees, Community Service Advocate and assisted in writing SOP's for all job classifications in GetGo
PERSONAL REFERENCES
Kenneth Dennewitz
Store Leader
Giant Eagle
3555 Dixon Road SW
Pataskala, OH
*Can provide a Letter of Recommendation**
Stephanie Shildt
Former Customer Service Representative
Johnson Controls, Inc.
487 Eldridge Avenue
Columbus, OH. 43203
LISA A. BYINGTON
440-***-**** / ****.********@*******.***
PERSONAL REFERENCES
Ron Garlinger
Former Service Manager
Johnson Controls, Inc.
3830 County Road 217
Marengo, OH 43334
Harmony McHenry
Deli Manager
Wal-Mart Super Center
4040 Forest Hills Drive
Lorain, OH. 44052
Scott Duffy
Former Account Executive
Johnson Controls
4843 Smoketalk Lane
Westerville, OH 43081
Don Seymour, Jr
Installation Manager
Johnson Controls
1605 Blacklick Road North
Baltimore, OH 43105
Michael Warden
Accounts Receivable and Collections Manager
NetFortris
5340 Legacy Drive
Suite 155
Plano, Texas. 75024
Contact this candidate