Service Customer

Elijah Ives

402-***-**** · Oakland, IA · ***********@*******.***

Customer Service Specialist

Client Services Customer Management Hospitality Specialist

Positive, passionate, and Adaptable Customer Service professional with over 4 years of experience ensuring customer satisfaction and conflict resolution. Ability to maintain and grow relationships with current and future customers. Expertise in Verbal communication, customer service, account management, and reservations.

WORK EXPERIENCE

Ski Butlers -Park City, Utah Jan 2019- Jan 2021

Team Leader

Responsible for managing 20+ ski deliveries while ensuring legendary service.

·Respond to customer questions via phone, email, or in person.

·Manage over 50+ orders being packed and ensure top quality gear.

·Most deliveries in the company with a 100% NPS customer service rating.

·Coordinate with several different lodging properties to guarantee effective service.

All Season Adventures - Park City, Utah April 2019- Nov 2019

River Manager/ Adventure Guide

Responsible for Managing 10+ raft trips as well as leading hikes and corporate events.

·Prepare guests with appropriate safety equipment

·Educate customers on the surrounding area and wilderness setting

·Coordinate with Lodging properties and Corporate managers to ensure success.

YCERP - Yellowstone National Park, Wy May 2018- October 2018

Recreation Supervisor

Responsible for planning, scheduling, and executing recreation activities for park employees.

·Advertise the Recreation department around the village, 90% participation on every event.

·Manage the transportation and safety of all customers.

·Selling merchandise made by the Recreation department, Sold out by end of the season.

·Build and maintain relationships between customers.

EDUCATION

Wayne State College – Wayne, Ne

Bachelors – Recreation Management, May 2018

PROFESSIONAL SKILLS

·Expert in Microsoft Office (Word, Excel, and Power point) as well as google Docs.

·Experience in both windows and Mac Operating systems.

·Excellent Communication skills focusing on Team Leading and Customer service.

·Great at problem solving, Multitasking, Organizing, and learning new skills.

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