Customer Care Back Office

RAJA DAS

Contact - 980*-****-** / 789**-*****

Email - ********@*****.***

Career Overview….

Conversant exposure in MS Office (Word, Excel, Power-point, Outlook,) Internet and other basic applications of Computer. A quick learner with the ability to work in as a team, flexible and organizes things with positive attitude. Possess strong communication and inter personal skills. Willing to work in BACK OFFICE OPERATIONS or NON – VOICE OPERATIONS.

Core Strengths….

Strong organizational skills,

Sharp problem solver,

Energetic work attitude,

Customer service expert,

Adaptive team player.

Work Experience….

TATA CONSULTANCY SERVICES KOLKATA

DESIGNATION

Senior Process Associate

JOB PROFILE

Back Office Operations

WORK ASSOCIATION

Since March 2016 till date

WORK EXPERIENCE

57 months

AEGIS KOLKATA

DESIGNATION

Senior Executive

JOB PROFILE

Customer Care Service

WORK ASSOCIATION

Since March 2015 till November 2015

WORK EXPERIENCE

8 months

WIPRO KOLKATA

DESIGNATION

Senior Associate

JOB PROFILE

Back Office Operations

WORK ASSOCIATION

Since September 2013 till September 2014

WORK EXPERIENCE

12 months

MPS KOLKATA

DESIGNATION

Executive

JOB PROFILE

Back Office Operations

WORK ASSOCIATION

Since November 2010 till April 2013

WORK EXPERIENCE

29 months

IBM DAKSH KOLKATA

DESIGNATION

Process Associate

JOB PROFILE

Customer Care Service

WORK ASSOCIATION

Since October 2009 till November 2010

WORK EXPERIENCE

12 months

TOTAL WORK EXPERIENCE - 9 Years and 10 Months till date

General Academics….

COURSE

STREAM

INSTITUTION

YEAR

Graduation

B. Com.

SYAMAPRASAD COLLEGE, KOLKATA - UNIVERSITY OF CALCUTTA

2006

Std.12TH

Commerce

ST. HELEN SCHOOL, KOLKATA – I.S.C.E.

2003

Std.10TH

All Subjects

ST. HELEN SCHOOL, KOLKATA – I.C.S.E.

2001

Professional Academics….

COURSE

INSTITUTION

YEAR

PG in Hotel Management,

Catering Technology & Tourism

SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT, KOLKATA –

UNIVERSITY OF JALANDHAR

2007 - 2009

Internship….

Completed certified Internship program of Hotel Management, duration of 22 weeks (Since SEPT., 2008 till FEB., 2009) specialised in the departments of FRONT & BACK OFFICE OPERATIONS from THE PEERLESS INN, KOLKATA.

Additional Information

Date of Birth

23rd of July, 1983

Address

Action Area – I, New town Rajarhat, Kolkata – 700163

Languages Proficiency

English, Hindi and Bengali.

“ALL THE ABOVE GIVEN INFORMATIONS ARE ABSOLUTELY TRUE & CORRECT AS PER BEST OF MY KNOWLEDGE”

Thanks & Regards

RAJA DAS

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