Manager Sales

Ms.Tsholofetso Mocumie,BA MANAGEMENT AND LEARDERSHIP

A highly motivated business graduate from the University of the Free State. Results driven professional with exceptional business management acumen.

Contact +277******** Email: *********@*****.***

SUMMARY OF QUALIFICATIONS AND PROFFESIONAL EXPERIENCE.

Experienced business professional, equipped with strong academic background in business management leadership.

Exceptionally well organised, highly motivated with solid commitment to building cohesive and well-structured interdepartmental relations.

KEY STRENGTHS

Financial Management Dispute Resolution

Project management Quality Assurance and Compliance

Administration skills Training and Development

Time Management Leading Negotiations

Decision Making Verbal and written Communication

Coaching and Mentoring Research Methodologies

CAREER HIGHLIGHT

Rapidly entrusted with roles of responsibilities and being part of the process of organisational improvement and development of employees.

WORK EXPERIENCE

Company: TB Group Scheme 2018 -

Role : Accounts Manager/Administrator

Duties : Recording entries of all payments and other financial transactions

- Capturing and storing of important documentations

-Performing administrative duties

-Drafting and editing of Contracts

-Analysing financial transactions

-Filling and safe keeping of documents

-Preparing financial reports

-Depositing of funds to banking institutions

-Making executive decisions with relation to organisational needs

Company : Telkom SA. 2006 -2010

Role: Sales Associate

Duties-Identify opportunities for maximum exposure on products

-Oversee implementation of sales campaigns

-Stock control and audit

-Accurate capturing of outgoing stock

-Prepare the necessary budget reports for management use

-Run Sales campaigns

-Upgrading and downgrading Products

-Provide technical and product support to customers

ROLES HELD CONCURRENCTLY

Floor Supervisor

-Provide coaching where needed

-Apply necessary measures to ensure adherence

-Handling of difficult cases (ARS)

-Dispute resolution.

Quality Assurer

-Monitoring performance on staff for quality assurance

-Provide training on the set standards and procedures

-Provide feedback and correctative measures

Account Manager 2010-2015

-Handling of enquiries on residential and small business customers

-Supervise day to day accounts activities

-Attending to client queries and identifying business opportunities on new and existing customers

-Upgrade and downgrade Value Added Services

-Billing enquiries and arranging warranted credits

-Maintaining exceptional customer relations

Operational Manager -2015

-Reviewing the performance of staff

-Implementation, monitoring and evaluating of policies and procedures

-identifying training needs and planning training sessions

-Facilitation start-up and shut down meetings

-Recording statistics, user rates and the performance levels of the centre (SLA)

-Interpretation of Statics and operational plan

-Centre performance report compilation

-coordinate the day-to-day workflow operational practices and procedures

-Communicate desired outcomes to staff and Executives

ALSO PERFOMED THE ROLE OF COMPANY SECRETARY

-Provide assistance in organising meetings for the executive members

-Manage electronic and paper documents

-Ensure that all tasks are completed within the set and specific time frame.

-Liaise with different department

Training and Development -2015

-Facilitated the expediting of knowledge and skills on company policies,services and products

-Develop training manuals

-Provide after training support on staff

-Coaching and Mentoring

SERVED ON THE HEALTH AND SAFETY COMMITTEE (FIRST AIDER) 2013-2014

-Knowledge of the health and safety act in the workplace

-Attend monthly meeting on health and safety issues

-Ensure that health and Safety guidelines are adhered to

-Assist in issues relating to health and safety

-Facilitate evacuation drills

EDUCATION

Institution: Tiger Kloof Educational Institution

Qualification: Grade 12 (Matric)

Major Subjects: English, Business Economics, Travel and Tourism, Physical Science and Maths.

Institution: National Computer College

Qualification: Certification

Major Subjects :Computing( Microsoft Packages)

Institution: University of the Free State

Qualification: Bacclaureus in Management Leadership (BML)

Major Subjects: Micro Economics, Entrepreneurship, Financial Accounting, Business finance.

REFERENCES

Available on Request

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