CELINE DELICE

** ******* ******* * **** Hartford, CT 06108 Ι 860-***-**** Ι adkfkd@r.postjobfree.com

PROFESSIONAL SUMMARY

Ambitious student with excellent research, time management and problem solving skills.

Self-motivated with extensive experience in leadership positions and working with teams. Manages time efficiently and works well under pressure.

EDUCATION

Central Connecticut State University, New Britain, CT Currently Enrolled

Bachelor of Science Degree Computer Engineering Technology

Capital Community College, Hartford,CT 2019

Manchester Community College, Manchester, CT 2020

East Catholic High School, Manchester, CT 2016

High School Diploma, Honors with Distinction, High Honors, GPA: 4.0

KEY COURSES

Six sigma Quality

Logic Design

Digital Circuits

Engineering Technical Writing

Microcomputers

Analog Electronics

Advanced Networking

WORK HISTORY

Charter Oak State College, Newington, CT 03/2017- Present

Technical Support Specialist

Assist students and prospects with their IT support inquiries.

Resolve inbound inquiries via phone web base ticketing system.

Develop documentation and standard operating procedures within call-tracking applications.

Facilitated the business office migration on the OnBase Document Management System.

Partnered with the IT department on the implementation of the OnBase document content Management System.

Provide training on Hyland OnBase application to fellow support staff.

Accurately documented, researched and resolved customer service issues

Comprehensive understanding and knowledge of current IT technology and future trends.

The Hartford Catholic Worker, Hartford, CT 06/2012-Present

Student Mentor/Tutor

Mentored students aged 5-17 in the development of basic homework skills.

Actively engaged in sports activities with students.

Facilitated activities during field trips Field-trip helper.

Created individual homework plans for parents to help their children

Bursars Student Worker, Newington, CT 03/2019-Present

Helped with administrative support, including managing incoming calls, coordinating files and sorting mail

Prepare and analyze financial reports and Vendor forms

Prepare as needed weekly, monthly, quarterly and annual reports and analyses.

Maintenance of Student Information pertaining to the business office

Clubs

Women in Engineering CCSU

National Society of Black Engineers

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