Customer Manager
Resume:
Theresa Velemirovich
th
St. Lorain, Ohio 44053
*******************@*****.***
CAREER OBJECTIVE
Interested in transitioning to the Financial Services Field. SUMMARY
I have 8+ years in customer service involving check, cash and, credit transactions, ensuring customer’s understanding of credit contracts and payment systems. Resolving customer problems and follow through to maintain complete customer satisfaction as the number one priority.
WORK HISTORY
Beckett Gas Inc., North Ridgeville, Ohio 44039. 2006-2014
Use of height gauges, protractors and, calipers to ensure 100% accuracy for parts being manufactured and ready for customer shipment.
Exceeded rate by 10-15% by the end of each shift.
Maintain a service oriented outlook for the customer.
Continuous collaboration with others to ensure work exceeds standards. Curves Fitness, Lorain, Ohio 44053. 2006-2011
Ensuring new clients were fully informed of Curves policy and contract and payment system.
Training clients on Curves machines and counseling them on diet and nutrition.
Handling cash, credit and check transactions.
Ensuring all client information was intact, accurate and up to date in Curves computer system.
Sears Roebuck Co., Elyria, Ohio 44053. 1998-2006
Worked on the sales floor for the first year in made to measure blinds.
Transitioned as a Return to Vendor manager.
Responsible for store inventory and mark out system of returned merchandise.
Handled customer orders in both shipping and receiving.
Worked very close with Asset Protection in maintaining store inventory and integrity.
EDUCATION
William Tennent High School, Warminster, P.A. 18974. High School Diploma Lorain County Community College, Elyria, Ohio 44035 Completed Coursework:
Intro to Medical Terminology
Microcomputer Applications: CISS121
Intro to Anatomy and Physiology
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