Yves Roland Agnero

Bilingual (English & French) Customer Service Representative

Personable customer service professional offering years of experience resolving account and service concerns for English and French customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

adkfk2@r.postjobfree.com

+1-501-***-****

AR. 72401, USA

Alyro505

WORK EXPERIENCE

Physical Education Teacher

Yangon Academy International School

08/2019 – Present Yangon, Myanmar

Educational Establishment

Achievements/Tasks

Leveraged diverse learning strategies to prepare students for higher-level education requirements.

Taught physical education classes covering exercise strategies, sports and safety.

Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.

French Language Teacher & Soccer Coach Saint Paul American International School

12/2018 – 06/2019 Clark, Philippines

Educational Establishment

Achievements/Tasks

Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.

Employed diverse teaching approaches to help students of all abilities understand material.

Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.

Directed ambitious practice sessions to boost athletic abilities and teamwork.

Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.

Implemented exercise programs and training strategies, which bolstered individual and team performance.

SKILLS

Multitasking

Teamwork/collaboration

Communication

Problem Solving

Motivated

Email Marketing

Sales & Marketing

Professionalism/work ethic

HONOR AWARDS

Financial Market training course

BSD Trade Service Corporation

Study in Common & preferred, Stocks, Commodities, Indices, Forex,Trading with CFD's, Derivatives & Speculation. Finance Principles, Investing & Saving, Basic Economics & Politics. Communication skills training & consultative selling

KAIZEN Certification

Choose Your Shoes Inc.

Problem solving method resulting in a measurable improvement based on the idea that small, ongoing positive changes can reap major improvements.

International School Super Cup Award

Saint Paul American International School

Award receiving at ISS cup tournament for excellence in coaching soccer

LANGUAGES

French

English

German

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WORK EXPERIENCE

French & German Technical Translator

Choose Your Shoes Inc.

05/2018 – 11/2018 Manila, Philippines

Produce custom made orthopedic footwear and related special products

Achievements/Tasks

Translated technical documents (French & German) to English.

Replicated flow, style and overall meaning of original texts.

Used translation memory software, to verify consistency of translation within documents and improve efficiency.

Bilingual Customer Service Representative

BSD Trade Corps.

04/2015 – 02/2018 Clark, Philippines

Outsourcing / Offshoring

Achievements/Tasks

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Answering both inbound and outbound calls.

Pursued opportunities to boost company profile with customers by providing exceptional support.

Identified and responded to customer requests and concerns through email, online chat and phone for both English and French speaking customers.

Help organizations to solve issues.

French Language Teacher

Vonov Language Institute

03/2013 – 09/2014 Bangalore, India

Language Institute

Achievements/Tasks

Employed diverse teaching approaches to help students of all abilities understand material.

Sourced optimal curricula and developed lesson plans to fully cover target material for each course.

Encouraging conversation during courses, teaching grammar concepts.

CERTIFICATES

CCNA & CCNP (11/2013 – 02/2015)

Cisco certifications

EDUCATION

Bachelor Degree in Computer Application Baldwin Methodist College

06/2011 – 09/2015 Bangalore, India

High School Diploma Adventist International School

08/2006 – 06/2010 Abidjan, Ivory Coast

SUPPORTED CAUSES

World Hunger Animal Shelter Donating clothes

INTERESTS

Traveling Sports

Music Volunteer Work

Music Cooking

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