Software Developer Engineer

Cassandra Smith

Lawrenceville, GA ***** 770-***-****

*********.*******@*****.*** www.linkedin.com/in/cassandralsmith

Quality Assurance (QA) Lead

Deliver Services and Solutions that Meet Complex Business Needs of Customers

Offer extensive information technology experience with client- / server-based, web-based, mobile, and hybrid applications with focus in quality assurance testing and software development. Lead and develop productive onshore and offshore teams with consultative approach as analytical, detail-oriented problem-solver. Meet business needs through effective multitasking, time management, cross-functional collaboration, and communication.

Agile Methodology Project Management Process Improvement Coaching and Training

Functional and Regression Testing Strategy Development Leadership and Team Building

Technical Skills

Languages:

C++, Assembler, JavaScript, Cobol, JCL, SQL, XML

Platforms:

Microsoft Windows, TPF, Android, iOS

Applications:

Microsoft Office Suite, Postman, Confluence, HP Quality Center, Testrail, Jira, IBM Rational Team Concept

Systems:

Git, Bitbucket

Development Environments:

Microsoft Visual Studio, Eclipse

Professional Experience

IBM, Atlanta, GA 2012 - 2020

Advisory IT Specialist

Performed QA lead / testing consultant on projects for 3 accounts and selected to work on special project as claims specialist.

Claims Specialist, New York State Department of Labor 2020

Interviewed and gathered pertinent information during Covid-19 pandemic for unemployment benefit determination procedure, playing key role on team support NY State by processing over 5K additional claimants per day and decreasing telephone wait time from 1 hour to less than 5 minutes.

Completed in-depth investigations of difficult / complex eligibility issues in accordance with administrative law, processing and writing legal non-monetary determinations of claimants right to receive unemployment benefits and / or chargeability to employer tax accounts matters.

QA Analyst, Hertz 2020

Executed functional and regression testing on dollar.com and thrifty.com web sites and mobile app for 4 version releases, devising test cases for new Profile application programming interface (API) to create, get, view, and update customer profile project.

QA Engineer, NCR Corporation 2019 - 2020

Developed small APIs for new Emerald application utilizing mixture of React / React Native, JavaScript, and GraphQL on cloud platform.

Cassandra Smith *********.*******@*****.*** Page Two

IBM (Continued)

Led team of 7 IBM QA Testers helping NCR Silver PRO Restaurant Edition (SPRE) Mobile App with regression testing, performing over 3.5K test cases to accelerate release of SPRE 4.9 version to customers on time and without any major issues.

Maintained timelines by communicating daily test activities to Project Managers, Development Managers, and Product Owners, (Test Execution, Defect Reports).

Cultivated best practices by mentoring and training QA testers on SPRE Mobile App, Testrail testing tool, and logging bugs in JIRA within 2 days.

QA Lead, Intercontinental Hotels Group (IHG) 2012 - 2019

Verified and designed manual test plan strategies and scripts for functional and performance testing of Holidex TPF software application, including disaster recovery activities.

Scheduled and hosted weekly Holidex Load call for business client, developers, and ops team to discuss Holidex expected project deployments and test system activities.

Created and executed regression test scripts for over 30-year-old Holidex system end-to-end for zTPF migration with no major issues reported when migration went into production.

Oversaw all product defects including grooming, prioritization, and refinement, working with product teams to clarify requirements, balance business needs with technical requirements, and recommend alternative technical approaches to meet design requirements using Waterfall methodologies.

Drove productivity by scheduling and preparing agenda for weekly team meetings with QA team for project status.

Provided expertise by conducting software product demonstration sessions to internal and external clients for Holidex system.

Monitored and sent status of VM test environments on continuous basis, notifying Users of key updates.

Minimized downtime by creating and executing comprehensive test plan for Data Center migration from Atlanta to Raleigh.

Additional Professional Experience

INTERCONTINENTAL HOTELS GROUP (IHG), Atlanta, GA, Software Developer

CERIDIAN EMPLOYER SERVICES, Atlanta, GA, Programmer

Education

Bachelor of Science (BS), Computer Science, Alabama A&M University, Huntsville, AL

Graduated cum laude and recipient of President's Award

Community Involvement

STEM Day Presenter, Northbrook Middle School, Suwanee, GA, 2017

President, GFO Real Estate Consulting, Inc., Suwanee, GA, 2017 - Present

Volunteer / Course Leader, Hopewell Missionary Baptist Church, Norcross, GA, 2007 - Present

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