Manager Project

Kimberly K. Clark

**** ******* ***** ****, #*** Celebration, FL 34747 727-***-**** **********@*****.*** Core Competencies

Financial Services Marketing

Project Management

Brand Management

Vendor Management

People Management

Business Process Development

Workflow Implementation

Experience

SUNCOAST CREDIT UNION

CREATIVE SERVICES MANAGER 2019 - 2020

· Manage Creative Services Team.

· Responsible for all project intake and execution, concept to completion. 100+ simultaneously.

· Reports updates to business units on projects. Multiple stakeholders.

· Implements new campaign ideas for products and projects (A/B testing to grow products).

· Works with and builds relationships with Executive Committee, Business Units and External Vendors.

· Implements new vendor relationships and management.

· Facilitates the opening of new branches.

· Leads daily Kanban meetings with team.

NEW YORK LIFE

MANAGER, OPERATIONS/PROJECT MANAGER 2014 - 2019

· Project Manage highly visible projects enterprise wide.

· Lead Project Manager that oversees 20+ sub committees on solutioning to improve and rejuvenate departmental processes.

· Initiated cross-functional team to evaluate new legislation that will impact NYLD and NYL Corporate. Defined approach to gather and review information. Develop execution plan.

· Evaluate, implement, develop, facilitate and manage NYLD workflow for 140+ user base.

· Define and develop business process across NYLD Operation (multiple departments), convert into automated workflow application.

· Write BRD’s (Business Requirement Documents) to support and implement business process.

· Design, configure and provide User Acceptance Testing (UAT) for new and enhanced workflow releases.

· Lead team(s) through change management initiatives including multiple reorganizations.

· Develop approaches to increase employee engagement and address team challenges.

· Manage yearly budgeting and forecast.

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MANAGER, PRODUCTION 2014 - 2015

· Onboard new production agency. Successfully transition 100+ campaigns in 8 months on schedule and budget.

· Mange a high performing production team ensuring efficiency, accuracy and on-time mailing of 200+ million direct mail pieces including A/B tests and controls.

· Manage $10 million print spend budget.

· Implement new campaigns and revenue opportunities for channel.

· Explore cost saving opportunities for new and current programs

· Provide pricing for control and A/B test scenarios, discovering cost savings with external agency and production partners.

· Reconcile invoices, USPS Caps account and accruals. Explains Variance information and provides quarterly forecast.

· Conducts press checks on in-line, web, sheet fed and digital presses.

· Prioritize deliverables with internal associates and external agency/vendors

· Analyze and streamlines process to create efficiency and cost savings by implementing new procedures.

· Identifies and resolves issues

· Trains staff on production, pricing, mail regulation and budgeting. KOBIE MARKETING

DIRECTOR OF AGENCY OPERATIONS 2014 - 2015

· Analyze and develop KPI (Key Performance Indicators) reports for clients and internal stakeholders, provide reports to C-level management.

· Manage Customer Experience and Decision Science departments (designers, developers, copywriters, freelancers, and analyst).

· Assess workflow, tools and processes to optimize efficiency and quality of work.

· Lead all production projects from concept to completion. Create specifications, source with appropriate vendor, manage timeline and production of collateral. Clients include Verizon, WAWA, Best Buy and First Citizens Bank.

· Manage vendor selection, relationships and negotiations to ensure quality, cost and efficiency.

· Develop a communication strategy for WellsTrade, a Wells Fargo product. TRAFFIC MANAGER 2014-2015

· Develop workflow process between cross-functional teams (account services, creative, data science, compliance).

· Direct the creative department workflow including project prioritization, resource allocation, budgets and project timelines.

· Serve as the main point of contact for all creative project requests. Review and approve all requests. Assign resources

· Create and maintain daily project schedules, reports against due dates and allocation.

· Ensure quality, efficiency and accuracy of all projects (collateral and digital).

· Lead projects from concept to completion across various verticals including retail, finance and telecom.

· Select and manage vendors and freelancers dependent upon business requirements.

· Identify resources needed to complete project deliverables.

· Manage 150+ projects with the team

RAYMOND JAMES FINANCIAL

MANAGER, TRAFFIC AND PRODUCTION 2011-2014

· Manage and continuously improve the department’s processes and procedures that relate to cost control, increased efficiency and revenue.

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· Works directly with agency management teams to lead, prioritize and manage business requirements of the agency.

· Manage timelines and budgets for projects with all levels of complexity.

· Provide trend analysis reports to management with recommendations to address issues identified by reporting to meet current and future needs.

· Works with department heads to establish budgets, custom reports identifying costs for productivity, job flow and billable staff time.

· Consults with sub groups on annual budgets and project plans to ensure staff will be trained and available.

· Create and review agency benchmark pricing to ensure efficient process, procedures and competitive pricing are established.

· Plans, assigns, monitors, reviews and evaluates the work of direct reports. PRODUCTION MANAGER 2008-20011

· Responsible for $2 million plus in print buying/direct mail each year; analyze and recommend cost-saving measures related to production/direct mail. Attend press checks on an as needed basis

· Manage vendor selection, relationships and negotiations to ensure quality, cost and efficiency.

· Establish vendor qualification program for procurement.

· Educate cross-functional teams on production process, technical information, paper, ink, new techniques and USPS regulations. Advise on direct mail regulations.

· Maintain Raymond James’ brand standards on print projects.

· Produce Raymond James Annual Report from concept to completion including distribution to shareholders. TRAFFIC AND PRODUCTION COORDINATOR 2006-2008

· Open, schedule and traffic all jobs within agency, process change orders.

· Conduct weekly status meetings.

· Provide project quotes for time of staff and production.

· Facilitate production quotes, select vendors.

PINELLAS COUNTY SUPERVISOR OF ELECTIONS

VOTER EDUCATION COORDINATOR 2003-2005

· Plan, develop and implement public communication and education programs

· Develop strategies for effective communication of programs to targeted age groups. Present programs at public locations to groups of 50-250 citizens.

· Serve as department liaison with various organizations; make presentations representing the Supervisor of Elections.

· Lead and manage volunteer program

· Manage 25 employees.

Education

B.S. MARKETING 2004 UNIVERSITY OF SOUTH FLORIDA, ST. PETERSBURG Skills & Abilities

APPLICATIONS

· Office Suite: Word, Excel, PowerPoint, Project

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· JIRA

· Workamajig

· Workfront

LEADERSHIP

· 2012-2014 Brookwood Florida Board of Directors.

· Chaired spring fundraiser which provided $10,000+ in funding for Brookwood Florida

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