Sales Manager

Janette Patterson

**** ****** **** ******

Aurora, IL 60504

Cell: 331-***-**** Office: 847-***-****

************@***.***

A dedicated professional with the ability to establish vision and purpose. Established successful career in banking, motivational leadership, sales processes, excellent customer experience levels and business development. Excel within highly competitive environments managing change while driving positive business results and employee engagement, allowing optimum sales and service levels. Employment

PNC Bank, Chicago NW Suburbs

Buffalo Grove, IL

Vice President Business Banking Center Manager

7/2013 - Present

• Manage a top performing Business Banking Center Branch with solid ECO partnerships

• Extensive experience with personal and business client acquisition

• Consistent routine leading the region with Consumer and Business Banking outbound calling strategy

• College Recruiting Ambassador DuPage Cook, assisting region with recruiting efforts, also filling key BM roles & other positions within the organization

• Assist SSSM & Region with problem resolution escalations, extensive conflict management.

• Assist region with projects, skill building calls and market calls

• Operational excellence in managing risk including high audit scores

• Managed multiple branches while in transition, assisting with staffing shortages

• Demonstrate excellent customer experience with consistent rolling green scores Bank of America, Southwest Chicago Suburbs

Bolingbrook, Hinsdale, Wheaton

Banking Center Manager III

4/10 - 7/2013

• Lead a team of sales & service professionals to exceed sales goals & service targets

• Specialized in turning around underperforming banking centers

• Developed & monitored individual development plans for direct reports, providing observations, coaching & recognition

• Directly worked with customers building relationships, uncovering needs through sales of financial products & services while running all aspects of an efficient and productive branch

• Lobby management, greeting, directing clients to appropriate areas of branch

• Ensured audit compliance procedures of the center were followed

• Supervised and coached teams on proper behaviors, sales techniques, service expectations & compliance guidelines while modeling the same

• Created workforce stability by cultivating engaged, enthusiastic & well coached team

• Achieved consistent operational excellence scores with physical & virtual audits Assistant Manager

Bolingbrook, Aurora

9/2006 - 4/2010

• Assisted & supported bank manager in leading team of sales and service professionals to exceed sales goals & customer satisfaction targets

• Directly worked with customers to build relationships while providing financial solutions

• Ensured audit/compliance procedures were followed

• Maintained the highest level of customer service

• Established staffing schedule, assisted with recruiting efforts & performance management

• Ensured completion of regulatory compliance and training specific to sales and service

• Managed difficult situations while providing solutions for follow up &resolution Senior Personal Banker

Romeoville, IL

Metro St. Louis, MO

8/2004 - 9/2006

• Responsible for generating business while deepening relationships by selling products & services

• Responded to customer inquiries & concerns creating positive solutions

• Conversations building rapport, advising & assisting customers with financial well being

• Performed daily/weekly sales reporting/tracking for results

• Interviewed clients for lending opportunities, cross selling mortgage & home equity solutions

• Assisted with champion roles in terms of operations, sales & special projects Education Sinclair College, Dayton, Ohio

Business & Marketing

Organizations Diversity & Inclusion Advocate

Women In Business Lead

Communications Lead Charity Events Bank of America MSAG Military Service Affinity Group Wounded Warriors Awards Top Overall Performing Branch

Business Banking Overall Sales

Global Recognition Customer Experience

Award of Excellence Top Performing Manager

Award of Excellence Top Seller & Mortgage Production Spirit Medallion Award

Market All Star Award

5 Star Level of Service Award Winner

References Available Upon Request

Contact this candidate