Windows Server Engineer/Admin and Desktop Support Engineer

James W. Hines

*** **** **** **** *******, New Jersey 08330-1627

609-***-**** (Cell) E-mail: *******@***.***

PROFESSIONAL SUMMARY

A positive, motivated IT Professional offering over 20 years of progressive experience with significant accomplishments in delivering superior customer service and solutions. Excellent communicator, outstanding Windows Server and PC skills with the ability to contribute as part of a team or independently.

PLATFORMS

Windows Server NT4, 2000, 2003, 2008, 2012, 2016, 2019 Windows Workstation XP, Win7, Win8, Win10. VMware 6.5, BigFix, Solarwinds, Google Apps

PROFESSIONAL EXPERIENCE

Clearance: Public Trust

CERTIFICATIONS

Current

o2016 – VMware VCA-VCD 6.0

o2016 – Comptia A+

o2016 – Comptia Network+

o2016 – Comptia Security+

o2015 – ITIL v3 Foundations Certified

o2019 – ITIL v4 Foundations Certified

CSRA/GDIT

2018 – Present

Senior Windows Server Engineer (Server Services Windows Team)

Windows server management

Server builds, deployment, decommission and repair

Troubleshooting for Windows Server issues

Break/fix

VMServer management and builds using VCenter

Server Services Ticket Support and call management

DRAC Management OOB for all Dell Servers via Dell Openmanage

Server Availability Reporting and Problem Investigation

OnCall Support

Cumberland Insurance Group

2016 – 2018

Network Administrator

Windows server management Active Directory

Server builds, deployment, and repair

Troubleshooting for Windows Server issues

Break/fix and patching

VMWare management and builds

Helpdesk support/ call management

Laptop/Workstation build and imaging

AAC (GSA), Philadelphia, PA

2013 – 2016

Server Services Team

Windows server upkeep (remote & onsite)

Server builds, deployment, and repair

Troubleshooting for Windows Server issues

Break/fix and patching

Patch Management Team deploying monthly patches in excess of 1400 servers monthly in an AD environment

Desktop support where needed

Catapult Technology (GSA), Philadelphia, PA

2007 – 2013

Systems Administrator

Responsible for all Windows server upkeep (remote & onsite)

Troubleshooting for Windows Server issues

Break/fix and printer services,

Active Directory user file and folders management

Desktop support where needed

Server builds, deployment, and repair

Unisys (GSA), Philadelphia, PA

1999 – 2007

Server & LAN Administrator

Responsible for all Server Services Team Windows server upkeep (remote & onsite)

Troubleshooting for Windows Server issues

Desktop support where needed

Server builds, deployment, and repair

Break/fix

Printer services

Active Directory user file and folders management

Citrix Administration

5 state field office Server, LAN and Desktop Support technician

Military Service:

United State Navy

New Jersey Army National Guard - Retired

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