Murrlyn Bond

Bear, DE *****

adkeys@r.postjobfree.com

302-***-****

A professional offering over 20 years of experience who is able transition to several positions. Achievement of continuous advancement to larger responsibilities based on personal and professional growth, and attainment of goals and objectives. Outstanding communication, interpersonal, analytical, customer service and decision-making skills. Demonstrated success managing claims to completion. Constant interaction with the public. Early working experience included three years working in education in the K-12 area as well as four years in post-secondary education. Work included substitute teaching, classroom tutor as part of a program to raise test scores in Math and English. Also worked as an academic advisor in a post-secondary setting advising students on course selection and administering standardized testing as part of admission process. Authorized to work in the US for any employer

Work Experience

Field Interviewer -Contact Tracing

NORC at the University of Chicago - Dover, DE

December 2020 to Present

• Call newly diagnosed patients and their contacts

• Communicate with individuals in a professional and empathetic manner

• Collect and record information on symptoms into appropriate systems

• Provide people who test positive and their contacts with approved information about local quarantine/ isolation procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources

• Follow a script to inform individuals about the importance of quarantine/isolation and what to do if symptoms develop

• Maintain contact with supervisor

• Conduct telephone based interviews

• Ability to access and navigate databases and software programs

• Interview individuals for Case investigations and Contact Tracing while maintaining confidentiality

• Provide education on Isolation and Quarantine procedures per outlined protocol Owner

TJ's Korner - Bear, DE

January 2009 to Present

Owner of a retail apparel and gift business selling through my company website and onsite at various conventions and events. I oversee all aspects of the business from inventory ordering and control, customer service and maintaining all company records. Sr. Medical Claims Rep

AIG, 21st Century, Farmers Insurance Co - Wilmington, DE 2004 to 2010

Evaluated, negotiated and settled claims and lawsuits to assure fair and equitable disposition. Acted as liaison with other departments to ensure effective communication and thorough cooperation on claims related matters. Maintained diary system for follow-up on claim investigation and resolution. Conducted prompt and thorough investigation of incidents which give rise to personal injury and or wage loss claims.

• Trained new hires within the claims unit

• Consistently maintained highest customer service ranking in customer completed surveys. Medical Claims Rep

Progressive Insurance Co - Wilmington, DE

1998 to 2004

Evaluated, negotiated and settled claims and lawsuits to assure fair and equitable disposition Acted as a liaison with other departments to ensure effective communication and thorough cooperation on claims related matters. Maintained a diary system for follow-up on claim investigation and resolution. Conducted prompt and thorough investigation of incidents which give rise to personal injury and or wage loss claims.

• Advanced from Med Rep trainee to Sr. Med Rep

Developed and maintained a list of medical providers to use as contact to maintain payment of medical bills and wages within state mandated time limits. Adjuster

Insurance Overload - Mount Laurel, NJ

1996 to 1998

Negotiated and handled total loss automobile claims as long term temp adjuster with Allstate Insurance.

• Initiated a system of tracking salvage vehicles and recouping money owed by salvage yards on total loss vehicles.

Claims Adjuster

State Farm Insurance - Wilmington, DE

1989 to 1996

Evaluated property damage automobile claims. Negotiations with attorneys and insured's determining minor bodily injury claims. Maintained salvage logs and handled total loss negotiations with insured's and attorneys.

• Advancement from trainee to Senior Property Damage Adjuster. Academic Advisor

Delaware County Community College - Collingdale, PA August 1988 to June 1990

Advising students of what courses to enroll in based on their course of study. Proctoring entrance exams for placement in Math and English courses. Coordinating the Student Center, updating bulletin boards with current information for students.

Education

B.S. in General Studies

Louisiana State University - Baton Rouge, LA

1983

Skills

• Call Center

• Customer Service

• Customer Support

• Academic Advising

• Writing Skills

• Budgeting

• Organizational Skills

• Typing

• Medical billing (5 years)

• Medical terminology (10+ years)

• Microsoft Office

• Interviewing

• Data collection

Certifications and Licenses

Delaware Adjusters License

December 1989 to December 2010

Maintained license throughout my career.

Certification Covid-19 Contract Tracing

November 2020 to Present

Successfully completed Covid-19 Contact tracing course through John Hopkins University. Assessments

Administrative Assistant/Receptionist — Highly Proficient December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Medical Billing — Proficient

November 2020

Understanding the procedures and forms used for medical billing. Full results: Proficient

Accounting Skills: Bookkeeping — Familiar

November 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Verbal Communication — Expert

November 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Expert

November 2020

Identifying and resolving common customer issues

Full results: Expert

Sales Skills — Highly Proficient

November 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Written communication — Proficient

December 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Electronic health records: Best practices — Familiar January 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar

Medical billing — Highly Proficient

January 2021

Understanding the procedures and forms used for medical billing Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Typing 40 wpm

• Proficient in Excel, Word and Powerpoint

• Proficient in data entry

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