KENYAN T. GIBBS

Suffolk, VA ***** 757-***-****/ 757-***-**** adkevc@r.postjobfree.com

Results Oriented Information Technology Professional with 20+ years of progressively responsible technical positions. Repeatedly recognized as extremely knowledgeable, talented, outgoing, versatile, and goal oriented. Excellent communication skills, both verbal and written. Highly motivated to experience new challenges and gain new experiences.

§ Trouble Shooting § Problem Resolution § Network Administration

§ MS Office/MS SQL § Windows NT/XP/2000/2008 § Exchange Server

§ UNIX/CISCO/OMNI Stack § Symantec/VERITAS § LAN/WAN

§ Ethernet Cabling § Fiber Optics § Satellite Communications

§ User Administration § Domain Configuration § Remote Administration

§ LMD/KP § STE/STU § Exchange

§ SQL

Hardware: Routers, firewalls, switches, hubs, bridges, NICs, modems, desktops/laptops, servers, motherboards, printers, and scanners

Protocols: TCP/IP Suite, OSI model, IPX/SPX, NetBEUI, DHCP, DNS, Ethernet, VLAN, WLAN, and WINS

EXPERIENCE

Avalonbay Communities - Virginia Beach, VA

Senior Network Engineer, 5/2018 to 11/2020

Support Troubleshooting and diagnosing network problems in call center. Resolve problems and issues that improve network performance. Monitor the overall performance of the infrastructure in call center. Make Plans for updates, upgrades enhancements and optimization. Work with Call Manager to deploy, troubleshoot, monitor, and optimize IP telephony, voice, and video and mobility solutions. Lead the design and implementation of Cisco Unified Communication products. Liaison with network carriers and external Vendors for products and services. Build scripts using Cisco Unified Contact Center Express (UCCX) and assign agents to various skill level and queues. Troubleshoot over 400 communities’ network infrastructure.

Navy Exchange Command (NEXCOM) - Virginia Beach, VA

Network Engineer, 9/2013 to 4/2018

Responsible for NEXCOM's corporate local and wide area network. Lead integration teams on network related projects directed by the command. Responsible for research and development of new VoIP, local area and wide area network technologies. Designed, certification, procurement, configuration, troubleshooting, modification, and maintenance of all VoIP and network hardware. Served as team lead on VoIP and network related projects identified by the command. Developed, updated, and maintained VoIP, network documentation, and technical drawings. Maintained the security and integrity of all VoIP and network related hardware and software. Performed oral and written reports to all levels of the Code I management chain. Ensured/implemented the rigorous application of Information Security/Information Assurance policies, principles, and practiced in the delivery of Systems, Applications and/or Services (Hardware & Software). Performed other related duties as assigned. Designed and executed various Cisco Unity configurations and provided support to Unified Messaging. Coordinated with vendors, analyzed appropriate product offering and developed new products and services for network. Conducted three (3) upgrade of cisco hardware and software to four (4) different sites.

Little Creek Amphibious Base - Virginia Beach, VA

SRC-Navy Special Warfare Group 2, 5/2011 to 9/2013

Supported over 3,000 personnel and over 100 commands on base in the Special Warfare Groups.

Configured, Installed and troubleshot multiple Cisco Switches and Routers. Knowledge in configuration of VPN setup and testing. Coordinates DoD Information Security requirements and their implementation on Cisco Border Router through the Firewall. Configures local ports on CISCO switch to ensure customers are accessing appropriate VLANS. Superior knowledge in Network System ports and protocols (e.g., UDP, TCP, RTSP/RTP, HTTP(S), TLS, FTP, SSH) ensures customer router ACL's are configured to permit required dataflow. Installs network hardware, and cabling infrastructure (CAT5E, Single-Mode and Multi-Mode fiber). Installed Voice over IP phones and configured using Cisco Call Manager. Created Voicemails and setup Auto answering attendants utilizing Cisco Unity. Assisted in upgrading site Call Manager from 4.2 to 8.6 developments, testing, quality assurance, information assurance, configuration, implementation, integration, maintenance and/or management of networked systems used to transmit data, voice, data, and/or video.

CACI – Fort Belvoir, VA

Network Engineer, 10/2010 to 5/2011

Performed analysis, troubleshooting, maintenance, configuration, and management of four Trojan Data Networks (TDN) supporting the Trojan Network Control Center (TNCC) and worldwide user sites over satellite and terrestrial communication. Maintains operation of KIV-7, KIV-7m, KG-194 and related cryptographic equipment. Provides support for Microsoft Windows 2003/XP and UNIX/Solaris workstations and servers. Monitors network availability through the use of WhatsUp Gold TACLANE GEM Manager Programs Tracks network outages using Remedy trouble ticket database. Identifies opportunities for improvement and formulates solutions. Prepares and maintains mission related reports.

SAIC (Pentagon) – Washington, D.C.

Technical Control/Help Desk, 5/2010 to 10/2010

Provided network operations support for the Department of the Army located in the Pentagon. Responsible for fault isolation and network operations support for the Network infrastructure Services Agency (NISA), which supports over 25,000 Pentagon customers. Opened, tracked, and monitored customer outages and requests through Remedy. Proactively monitored the network for problems, and performed basic troubleshooting on Cisco and Extreme router equipment to isolate network outages and performance issues.

United States Navy (USS Carter Hall) – Norfolk, VA

Information Technology Manager, /2007 to /2010

Supervised and trained motivated 8-12 technical personnel. Provided counseling, wrote performance reviews, and created job assignments. Managed security issues on the LAN including 140 unclassified and 30 classified networks. Implemented all operational procedures, provided training to users, and served as System Administrator/PKI Administrator. As Cryptographic Manager, served as custodian of all classified documents, conducted semiannual inventory for ship account and 5 local elements. Gained experience in local management device (LMD) and Key processor. As Comsec Custodian, the ship received an overall grade of "outstanding" on two (2) formal security reviews. Monitored security clearances, reviewed access procedures, and interacted with the highest echelons. As Web Master, setup and implemented a public website, granted user access requests, established passwords, and facilitated access by family members of military personnel. Implemented a new program to disable USB portal access for all workstations.

Recognition & Awards

Recipient of four (4) Navy Achievement Medals from the Secretary of the Navy

Recipient of numerous letters of commendation and appreciation

Recipient of Armed Forces Expeditionary Medal (AFEM) - 1990 to 2010

EDUCATION & TRAINING

Strayer University

B.A., Information Systems, 3.15 GPA March 2013

NexGenT - intensive 24 week military grade engineering program

Full Stack Network Engineer Student

480 hours of training, education, simulations, hands on experience and project management that includes a skills qualification check and required passing of written examinations

280 hours of CCNA 200-301 exam preparation

Certificates & Clearances

Top Secret SCI Security Clearance (1990 -2016)

Working towards Security+ (Plus) Certification. Previously held expired 2020. Estimated completion date Jan 2021

Previously held CCNA Collaboration Certification – Cisco (Expired 2020)

CCNA routing switching (IN Progress). Estimated completion April 2021

Full Stack Network Associate (Dec 2020)

Full Stack Network Professional (Feb 2021)

Training Highlights

Call Manager Training with World Wide Technology

Information Systems Security Manager/Administrator Course

Electronic Key Management System (EKMS) Account Manager (Classified Material)

Supervisory and Management Training School

Transmission Systems Technician

Certified Fiber Optics Installer

UNIX Essentials Solaris 10 OS

A+ Software and Hardware Support Skills

Information Technology "A" School

Business Communications/Telecommunications, Customer Service/Database Applications

Journeyman Networking Core Curriculum

Networking

Public Key Infrastructure (PKI) and Smart Card

AN/SSQ-122(V)1 Tactical Switching System

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