Sales Back Office

Judy Williams

carrollton, Texas ***** 214-***-**** ****.********@*****.***

SUMMARY

●Leverage interpersonal and communication skills to develop relationships with clients

●Experienced in inbound/outbound communication, cultivating relationships with customers, and developing effective solutions

●Proficient in processing payments, payment arrangements, account research and verification

●Leverage payment opportunities to exceed corporate goals

CAREER PROGRESSION & ACHIEVEMENTS

FRESENIUS MEDICAL CARE, Plano, Texas

Patient Balance Solutions Advisor 2017- Present

Responsible for account and insurance verification. Verify receivables and construct payment arrangements and adjustments. Maintain contact with various insurance providers to validate claim status. Manage customer account status, balances and identify inconsistencies. Provide updates and assistance for customers through inbound/outbound calls.

●Awarded perfect attendance in 2019

ARBONNE, Addison, Texas 2012 - 2017

CSR, Back Office Specialist

Provide inbound/outbound call support for sales consultants. Conduct credit card payment research in addition to sales commissions review. Process returns, exchanges, refunds and issue replacement merchandise. Operated as an international communication liaison for Canada, Australia and the United kingdom.

AEROTEX STAFFING - BANK OF AMERICA, Plano, Tx 2010 - 2011

Collector I

Mortgage servicing specialist. Negotiated with clients in order to resolve account delinquencies while maintaining company loyalty. 80+ inbound/outbound calls daily. Provide knowledgeable responses to customer questions regarding account status and payments. Constructed payment arrangements, and payment plans to reduce and prevent delinquency patterns.

EDUCATION & SKILLS

●Wade College - Dallas, Tx Associate of Arts 1986

●Microsoft Office

●Ten Key

●ECube Financial Systems

●Trust Commerce

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