Christopher W. Given

**** **** *****

Annandale Virginia 22003

571-***-****

adkerc@r.postjobfree.com

Executive Profile

Information Technology ~ Strategic Planning

Technology and business visionary with executive and hands-on experience in digital transformation, IT governance, customer services, process engineering, and IT Portfolio development. Strong record of success in creating robust IT architecture/ infrastructure driven processes. Proven ability to bring the benefits of IT to solve business challenges while managing financial impacts and risks. Adept in data-driven analysis, troubleshooting, problem-solving, service level management (SLM), an enterprise contract, and partner negotiations. Experienced in application development, benchmarking, capacity planning, and project and resource management. Led development of custom and commercial off-the-shelf (COTS) applications, working in concert with both business lines and technology organizations. Ability to shape and align solutions and initiatives with key stakeholders based on the strategic direction, mission, and vision of the organization. Develop strategic IT initiatives with input from key leaders and stakeholders.

Leadership Portfolio Management

Organization and Staff Development Staff Management and Team Building

Strategic Planning Budgeting and Cost Control

IT Governance Vendor Management

Qualification Highlights

Expertise includes strategic planning, project management, infrastructure, quality assurance, business process improvement, application development, and international business. Proven ability to lead and motivate high-performance teams focused on maximizing value. Exceptional communicator, with emphasis on building strong client relationships, forging beneficial partnerships and negotiating cost-saving contracts. Skilled, hands-on technologist, adept at quickly putting changes in motion with direct leadership to the development and implementation teams. Accomplished at translating organizational objectives and producing solutions for long-term success. Extensive experience managing large-scale business-critical projects, dedicated to improving customer satisfaction, decreasing costs, and controlling risk. Proven business skills, managing communications between business and technical staff, synthesizing, and tracking detailed IT budgets.

Professional Experience

Inova – Information Technology Business Relationship Manager (BRM) (April 2017 – April 2020)

Established, managed, and maintained relationships with business partners within Inova Fairfax Medical Campus (IFMC). Developed and collaborated with leadership on numerous processes to improve safety and improve patient outcomes. This included various efforts to enhance communications and surgical outcomes to improve safety and patient customer service. I was the liaison between Information Technology (IT) and the IFMC Medical and Business Leadership where I defined, established service levels, and support requirements. Aggregated business needs through direct interaction with business partners in understanding business processes, the key drivers, and measures of success. I provided feedback to IT Service Delivery teams to identify challenges and opportunities required to enhance customer satisfaction and enable continuous Service Delivery improvement. Performed functions such as an internal consultant in developing and improving/automating business processes and productivity for Hospital Departments. Worked within the Inova IT Governance model to ensure technology standardization and new and existing technologies would work and be supported within the Inova IT standards and security. Evaluated and determine how such solutions impacted existing work processes and systems and managed the integration and adoption of new technology into our enterprise.

Bailey Systems – Senior Network Engineer (April 2016 – April 2017)

Supporting network infrastructures, software applications, security, and managed service operations for various clients. Performing IT consulting services specializing in network design, troubleshooting, business continuity, backups, security, and ITIL (Information Technology Infrastructure Library) best practices governance and operations. Experienced with Microsoft, Amazon, and Google cloud services and have performed numerous migrations and installations for hybrid infrastructures for on and off-premise environments. Migrated numerous enterprises to cloud-based infrastructure as a service (IaaS) and software as a service (SaaS) solutions including directory services, financial, communication, and security functions.

The Signature Group (TSG) – Director of Support Services (2011 – Dec 2015)

Managed TSG’s service portfolio including the Network Operations Center (NOC), Data Protection, Disaster Recovery, Patch Management, Security Operations, Service Desk, Hosted Services, and Desktop/Laptop Lifecycle Management service offerings. Provided strategic leadership, and management to TSG’s NOC and Engineering teams for pre and post-project implementation support. Developed numerous process improvements and systems to streamline and aggregate information for increased client delivery. Implemented BMC’s RemedyForce ticketing system to align with ITIL best practices and to improve incident, request, and change management functions. Applied best practices and incorporated a Knowledgebase (KB) for incident and service request matching for all client and internal processes and documentation. Additional responsibilities include oversight of TSG corporate network and business continuity program.

Comprehensive Health Services, Inc. – VP of IT (2005 – 2011)

Managed Information Technologies (IT) operations, infrastructure, and security for Comprehensive Health Services, Inc. (CHS). Defined and established IT governance strategies to achieve the enterprise’s goals, adding value while balancing risk versus return. Established and maintained all IT corporate security policies. Instituted and established formalized IT disaster preparedness and business continuity plans for all locations. Managed and established NextGen EPM and EMR for commercial on-site and near-site clinics.

Comprehensive Health Services, Inc. – Manager of Infrastructure (2003 – 2004)

Managed all data, phone, and security for Comprehensive Health Services, Inc. (CHS). The Infrastructure division is responsible for remote locations across the US and abroad supporting 1000+ nodes. Utilized a blend of technologies to support the infrastructure including Microsoft, Citrix, Cisco, and Avaya. This supports a modern converged network of data and voice traffic, as well as supporting growth for video when business needs dictate. Automated many aspects of the environment such as client and application deployment using RIS and Group Policies to reduce the overall total cost of ownership. Developed and managed resources for IT, maintaining service capabilities during nominal and disaster level outages. Promoted IT institutional knowledge and staff retention through education/incentive programs as well as documentation and best practices initiatives, driving CHS IT to highest levels of excellence.

Systems Management Engineering Inc. – Director of Network Engineering (2001-2003)

Managed and collaborated with a team of Network engineers and software developers for government and private industry projects. Projects included: design, migration, and implementation of Windows 2000 Active Directory networks from Windows NT 4.0 environments. Designed and implemented Citrix Metaframe XP telecommuting solutions, including all aspects of security and VPN client authentication. Migrated Exchange 5.5 to Exchange 2000 infrastructures using in-place upgrade and move mailbox migrations for multiple organizations. Performed technical assessments for government agencies, which included performance analysis, optimization, and recommendations for current and future networking infrastructure needs.

Onlinesuppliers.com Corporation, Inc. – Sr. Director of Engineering (1999-2001)

Managed a team of developers and engineers who design and enhance a Government E-Commerce Portal for Government Services Administration (GSA SmallBizMall.gov). Built and designed a multi-tiered Web portal that included multiple servers and hardware fault tolerance for reliability using IBM’s Net. Commerce Pro version 3.2. This configuration includes web server load balancing using Alteon switches, Firewall Load Balancing using CheckPoint’s software, Cisco Routers for connectivity, and IBM Netfinity 7000 severs with redundant hardware capability. Participated in business model and budget development, as well as management and adjustment of actuals during the business fiscal year.

CeKA Technologies Inc. - Network Engineer (1996-1999)

Director of the Network and Integration Group of CeKA. Projects included: corporate network migration to Windows NT 4.0 from a Macintosh environment. Developed and implemented a Windows NT 4.0 desktop standard configuration, remote dial-in solution, Lotus Notes email for use within the client’s company and Internet access, IP to IPX/SPX gateways. Performed technical analysis of a Token Ring to Ethernet TCP/IP network migration. The network administrator for Novell 3.12 and 4.1 servers, Windows NT version 4.0 servers, Microsoft Exchange 5.0, and Microsoft Internet Information Server. Designed and installed Ascend network routers and remote access servers for ISDN and analog dial-in clients. Developed and implemented a desktop standard configuration, anti-virus policy, Shiva remote dial-in solutions, configuration management of an SMTP gateway, upgraded Netware servers to Internetware 4.11. Experienced with TCP/IP, IPX/SPX, NetBEUI/NetBIOS, and AppleTalk. Integrated Novell and Windows NT servers on the same network. As an NT Administrator experienced with configuration and management of DHCP, WINS, DNS, and related TCP/IP for NT technologies. Supervised four CNE’s, and CNA’s and managed integration facilities customized desktops and servers for clients were built.

Education & Training

Bachelor of Science in Communications, Radford University, Virginia

BRMP Business Relationship Management Practitioner

ITIL V3 Foundations

Certified Information Systems Security Professional (CISSP)

Certified Citrix Metaframe Administrator

IBM WebSphere Application Server Development and Studio

IBM Net.Commerce Certified

Vinca Certified Engineer (VCE)

Certified Microsoft Systems Engineer (MCSE)

Certified Citrix Winframe Administrator

Cisco Routers Configuration Coursework

Certified Netware v4.1 Administrator (CNA)

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