Manager Analyst

VIKRAM NARRA

NewJersey / New York City Metropolitan Area ******.*****@*****.***

469-***-**** linkedin.com/in/vikram--narra

QUALITY ASSURANCE LEAD ANALYST

TESTING DEPLOYMENT BUSINESS ANALYSIS

Senior Quality Assurance (QA) Analyst with experience in software development, quality assurance, and business analysis in internet and client server technologies. Strong knowledge of software development life cycle (SDLC), functional and technical design, and quality assurance methodology. Brings solid working knowledge of Agile methodology using scrum and sprint techniques. Possesses strong experience in manual and automated testing and use of automated tools. Extensive experience in performing Functional, Integration, System, Regression, Performance, Stress, and User Acceptance Tests. Expert in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.

TECHNICAL SKILLS

CRM : Salesforce

Operating Systems: IBM MVS/ESA, IBM MVS/XA, IBM OS/2, UNIX variants Solaris, SCO, HP UNIX and LINUX, Windows 2000, Windows XP, Windows NT 4.0, Novell Netware and MS-DOS

Programming Lang: C, C++, VC++, VB, BASIC, SQL,SOQL, REXX, HTML, Java J2EE

Databases / Files: Sybase, Oracle, MS-SQL, DB2, MS Access, FoxPro, FoxBASE+, DBase III+, VSAM

PC Applications: MS Office, MS PowerPoint, WordPerfect, Visio 5.0

Testing Tools: WinRunner, LoadRunner, HP Quality Center 10/9.2, Quick Test Professional, Hiperstation, and Rational Suite, Selenium, Testing Anywhere QC, QTP, TFS, Mercury, Rational, Compuware, JAWS,NVDA, Chrome developer tools.

WebServices /API: Postman, SOAP, REST, JASON

Source Control: TFS, VSTS, Azure DevOps – CI/CD

Scripting : Unix Shell Script

Web Development: ASP.NET, ASP, JSP, XML, XSL, DHTML, XHTML, CSS, JavaScript, VB Script, PYTHON

Other: Mainframe, Client Server, Web services, Web, Windows, .Net, Java, J2EE, CMM, RUP

SalesForce : Sales & Marketing cloud.

CORE COMPETENCIES

Testing Defect Management Business Requirements Offshore / Onsite Accessibility Testing Test Plans

Test Summary Reports Go No-Go Meetings Test Scripts/Cases Functional/Security/Regression Testing

Sales Force Communication Cross-Functional Teams Mentoring Quality Check Processes & Procedures

New Hire Training Customer Service Complex Defects QA Standards/Artifacts

PROFESSIONAL EXPERIENCE

IQVIA 7/2016 – 2/2021

Polaris Management Partners, LLC provides software solutions and consulting services for life sciences companies, with specialization exclusively in consulting and technology solutions for life sciences healthcare law compliance. Company offers complementary spend capture and aggregate spend products that provide data collection services; consulting services for foresight, assessment, and ongoing adjustment; and managed services for business processes and operations. It serves pharmaceutical, biotech, and device companies in the U.S. and internationally.

Quality Assurance Lead

Participated in cross-functional team meetings. Interacted with Business stakeholders, Developers and end users to gather requirements.

Expertise in Business Requirement gathering and translation into functional specifications.

Expert in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.

Configured Internal Salesforce Application built upon Sales and Marketing Cloud (HCP /O Engagement)

Collaborated with development and product team to determine acceptable new build or work-around solutions for gaps between current and new systems.

Coordinated the QA day-to-day activities and resources from offshore/onshore to ensure project release was in line with scope and quality, as well as being on-time and on-budget.

Set up requirement walkthroughs with functional team, reviewed requirements, and provided feedback to functional team project manager. Arranged requirement understanding sessions and obtained reverse KT from QA analysts.

Reviewed estimations developed by offshore analysts for accuracy, advised necessary changes, and provided approvals to build QA release plan.

Scheduled the daily, weekly status calls with team and tracked the project progress.

Created test strategy and plan as per the project timelines, and built QA schedule as per the development deployment plan.

Reviewed the finalized estimations with Project Manager to obtain sign-off.

Partnered with QA Analysts to develop test scripts, and reviewed them with the functional team to confirm QA understanding.

Established traceability between requirements and test scripts to ensure the required test coverage of requirements.

Identified Build, Regression Test cases and Recorded Test scripts in Selenium. Executed them for Build and Regression tests.

Tested application in various stages by executing Functional, Regression test scripts and UAT scripts.

Drove QA team to execute the test scripts to validate the requirements were built correctly.

Gathered enough test data from Database and sanitized by writing MSSQL

Built Excel validations to perform the data testing, wherever needed.

Ensured defects were logged into JIRA on daily basis with correct priorities; monitored the bug logging vs. fixing progress regularly.

Coordinated with functional team to resolve the issues/defects that required clarifications.

Performed defect triage, followed up on defects being re-tested, and closed within timelines.

Provided a status report, highlighting any risk, issues, and concerns with the project progress and escalated to project team, as necessary, for timely resolution.

Escalated any time, cost, and quality implications to Project Manager, when encountered.

Mitigated any risks encountered during project progress to deliver a high-quality system.

Monitored the project progress on daily basis, using status reports and meetings.

Met with Project Manager to get sign-off on all QA deliverables for and managed QA closure activities.

Conducted and attended regular trainings to improve knowledge and build skills.

CATAMARAN / FUTURE SCRIPTS / OPTUM, PHILADELPHIA, PA 5/2014 – 2/2016

Future Scripts is a pharmacy benefits management (PBM) company delivering affordable prescription drug coverage to employer groups and health plans. Working directly with drug manufacturers and a nationwide network of retail pharmacies, Future Scripts provides flexible options backed by quality customer service.

Quality Assurance Lead / Business Analyst

Oversaw the day-to-day management tasks for test deliverables and stakeholder relationships.

Gathered requirements, working with Account Managers and subject matter experts (SME).

Analyzed client documentation and other source documentation to interpret client intent.

Participated in review meetings and prepared required test cases and test plans for new enhancements.

Analyzed claims adjudication results and identified discrepancies and inaccuracies. Recommended solutions to correct POS system changes and benefit configuration setup.

Met all turn-around time/quality standard client performance guarantees.

Motivated a 10-member testing team, including offshore and onshore professionals.

Created test cases for manual and batch testing.

Tested new client implementations, benefit changes, eligibility, clinical, HCR, and HealthCare Exchange scenarios, as well as benefits effectively based on BID.

Performed requirement gathering, analysis, Benefit QC, testing, defect logging, reporting/ communicating, re-testing and closing the service request.

Thoroughly tested each requirement, based on category and type of testing.

Conducted Functional and System tests by following the standards marked in the design documents.

Performed manual, batch, boundary, negative, positive, and regression.

Completed Benefit testing via macros, queries, ad hoc, and batch testing.

Prepared test reports and defect reports and conducted defect review meetings with Developers and SMEs to resolve issues.

Used Siebel to log defects and closed testing request, once testing was accomplished.

Participated in UAT testing for GUI application in gathering requirements and providing input data.

Performed UAT tests by building test scenarios and test cases for internal test tool and was part of production deployment.

Conducted meetings for process changes and worked as mentor and trained new hires.

Trained offshore team, created documents to step through the testing process, and led the offshore team for process calibration, day-to-day operations, and work transition.

ESI / MEDCO, FRANKLIN LAKES, NJ 10/2011 – 5/2014

Express Scripts (formerly known as Medco) is the largest U.S. Pharmacy Benefit Manager Company after Medco merged with ESI and ranked is among the Fortune 500 companies. The PBM is intended to lower total healthcare plan costs, improve health outcomes, and increase member satisfaction for commercial, as well as Medicare and Medicaid plans. The project involved testing the migration of legacy systems to Modular, Copay, Profee, Pricing, Drug plan, Medicare, Medicaid, and Health Care reform changes.

Senior Quality Assurance Analyst

Oversaw the QC, testing, defect logging, reporting/communicating, re-testing, and closing of the service request; independently worked from start to end of different service requests.

Gathered requirements, working with Account Managers and SMEs.

Participated in review meetings and prepared required test cases and test plans for new enhancements.

Analyzed legacy copay options and provided equivalent modular copay options for system migration.

Created test cases for manual and batch testing.

Thoroughly tested every requirement, based on category and type of testing.

Tested new client Implementations, Benefit changes, Eligibility, Clinical, HCR and HealthCare exchange scenarios, as well as benefits effectively based on BID.

Conducted Functional and System tests by following the standards marked in the design documents.

Performed manual, batch, boundary, negative, positive, and regression testing.

Prepared test reports and defect reports, and conducted defect review meetings with Developers and SMEs to resolve issues.

Used Siebel to log defects and closed testing request, once testing was accomplished.

Performed UAT tests by building test scenarios and test cases for Internal test tool and participated in production deployment.

Trained offshore team, created documents to step through the testing process, and closely worked with offshore team for process calibration and work transition.

Reviewed offshore work and provided feedback.

ADDITIONAL RELEVANT EXPERIENCE

WELLS FARGO (ONLINE BILL PAYMENTS), Charlotte, NC, Senior QA Analyst 05/2011-09/2011

WESTERN UNION SPEEDPAY (BILL PAYMENTS), NY, Senior QA Analyst 04/2008-05/2011

WESTERN UNION (MONEY TRANSFERS), Montvale NJ, Senior QA Analyst 08/2007-03/2008

MEDCO HEALTH, Montvale / Franklinlakes, NJ, Operations / QA Analyst 03/2004-08/2007

ANTHEM BLUE CROSS BLUE SHIELD, IN, BA/ QA Analyst 07/2002-02/2004

BLUE CROSS BLUE SHIELD, SC, Business/QA Analyst 08/2001–07/2002

EDUCATION

Bachelor of Science (BS)

GNIIT

CERTIFICATIONS

Salesforce Admin, Brain Bench Certified in Network Technical Support, SQE JUST IN Time Software Testing

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