Air Force Manager

Charlie D Moke

**** ******* **** • San Antonio, TX 78255

210-***-**** • ******@*****.***

Objective

Obtain a Strategic Role with an organization that allows me to use my strong communication, interpersonal, and execution skills to build experiences that help an organization fulfill its mission.

Qualifications Summary

Extensive experience in workforce in the Alamo area and business development with specific focus in community and business integration.

Proven success in managing high-visibility deliverables while maintaining strong relationships with business partners

Demonstrated ability to work independently and collaborate as part of a larger cross-functional team and be an action agent for change

Ability to prioritize tasks, manage multiple projects, and remain engaged from project initiation to completion

Self-motivated, results-oriented and desire for continuous improvement

Experience

University of Texas at San Antonio

Senior Business Development Specialist

Minority Business Development Agency

Advanced Manufacturing Center 2019 – 2020

Provided management and technical assistance and information services to MBE’s in the manufacturing field and to assist the Project Manager with overall operation of the program.

I was responsible for all aspects of MBE business operations including marketing, management, financing, accounting, personnel, etc. Conduct client counseling, assist in the development and implementation of training events and workshops, promote Advanced Manufacturing Project services, network with community organizations involved in small business development, and assist in maintenance of computerized client database.

I provide counseling sessions for MBE business clients in advanced manufacturing including needs assessments recommendations.

I assisted in the development and implementation of workshops and conferences for businesses including participation as a speaker.

I assisted Project Manager in working with community organizations to promote Advanced Manufacturing Project services and achieve program goals.

I acted as a liaison between professional staff and the Director in problematic areas, staff development, and areas of general concern. I conducted counseling services for clients, customers and strategic partners.

I represent the Advanced Manufacturing Project at public and private sector affairs, which require knowledge of Advanced Manufacturing Project operations and often provide promotional opportunities.

Performed all additional duties as assigned

University of Phoenix, San Antonio Campus

Community Relations Specialist 2018 – 2019

Acted as the brand ambassador for the university in the San Antonio market and surrounding learning centers.

Developed plans and implemented community relations activities that promoted and increased awareness of the organization.

Assisted in building a bridge between business and the university for educational training purposes.

Lead information meetings and facilitated educational fairs related to the services offered by the university and promote the goodwill of the organization.

Worked with marketing personnel to coordinate community relations activities with promotional and lead generating activities in the Alamo Area

Fostered relationships within the community and participated in community boards or associations to monitor the immediate external or local environment for legislation or events that will potentially affect the organization.

Ron Heller Properties, Inc., San Antonio, TX

Real Estate Development 2017 –2018

Manage the tactical and strategic direction of Commercial and Investment Real Estate to deliver portfolio growth while maintaining an unassailable development opportunity.

Responsibilities include the financial management oversite, marketing, leasing, contracting of property services, investor reporting & site operations of all owned assets of Ron Heller Properties, Inc. and its affiliated real estate investment holding companies.

Directly manage the commercial brokers, investment group, management group, and investors to structure real estate development opportunities that benefit the client and their investments for best outcome.

Evaluate the market potential for investment opportunities

Identify current trends and create a comprehensive real estate reports and marketing plan for investment partners.

LK Jordan and Associates

Business Development 2016-2017

Managed the regional staffing sales effort with key prospective client organization - Network within the community to build business relationships and enhance visibility - Advice clients on staffing solutions by establishing relationships. This was a 12-month contract.

CDM Consulting, San Antonio, TX

Business Development Consultant 2014-2016

Developed new clients and maintained client relationships to develop strategic partnerships with businesses offering similar or complimentary products and services.

Developed business strategies, strategic planning and marketing plans for business growth

Provided thought leadership and governance for the enterprise change impact tool, saturation metrics and business prioritization

Lead and supported change management community providing mentoring, coaching and strategic direction

Acted as an integrator managing leadership alignment and risk management

Workforce Solutions Alamo, San Antonio, TX

Director, Business Services and Workforce Programs 2001-2014

Worked with state government and Economic Development Foundation to attract new businesses to the Alamo Area. Developed programs to assist employers to retain and development new and existing workforce. Managed and facilitated collaboration of various stakeholders to create an integrated workforce delivery system. Analyzed performance plans and outcomes as required by Federal, State, and local standards to assure compliance. Defined informational resources systems for Business Service Representative to provide labor market information to business or industry. Managed a $70M annual budget though strategic planning, operational analysis, workforce planning, and project management. Designed and executed strategic external communication plans to promote understanding of business priorities and key initiatives.

Established performance standards for the reemployment and reengagement services resulting in over 7,300 jobs matching and referral, placement and other labor exchange information on yearly bases

Appointed to serve as Co-Chair of the Economic Development and Workforce Committee of the Military Transformation Task Force a partnership between the city, county and private businesses.

Designated Spanish spokesperson for Workforce Solutions Alamo

Served as a professional advisor to the Board Members, staff and contract partners on all aspects of the agency’s activities ad goals

Established relationships with community groups, funders, elected officials, and other organizations

Oversight of all Contractor and agency operations to ensure compliance with all governing federal, state, and local laws, regulations, and guidelines

Reviewed and developed internal operational policies and systems

Lockheed Martin IMS, San Antonio, TX

Community Services Coordinator 2000-2001

Conducted re-training of displaced Kelly Air Force civilian workers. Procured, contracted employment and training services. Developed skill assessments and employment service plans. Created employment opportunities through Business Services/Job Development. Researched, developed, and implemented strategies for sourcing, relocation, advertising, marketing promotions and creation of vendor relationships.

Provided Rapid Response Services to over 8,000 displaced Kelly Air Force civilian workers through the Defense Conversion Adjustment Alamo Career Transition Center.

Established associations with Port San Antonio companies including Boeing Aerospace Support Center, Lockheed, Standard Aero and Pratt & Whitney Railcar Texas, Gore Design for continued placement of Air Force civilian workers.

Alamo Workforce Development, Inc., San Antonio, Texas

Customer Service/Program Monitor 1998-2000

Developed and implemented policies for customer service and quality assurance for the Texas Workforce Center in the Alamo area. Created and implemented monitoring tools and developed and implemented innovative strategies to streamline customer experience in the One Stop Workforce Centers.

Service Uniform Rental, San Antonio, Texas

Regional Sales 1996-1998

Negotiated annual uniform contracts for local, regional and national accounts. Established new relationships with South Texas and Northern Mexico business.

Education/Certifications

Bachelor of Arts, Management

Our Lady of the Lake University San Antonio, Texas

Texas Real Estate License

Certified Workforce Development Professional

Certified Facilitator

Certified Job Mapping Specialist

Proficient in Spanish – Reading, writing and speaking

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