Sarah A. Cook

*** ******* **. ******, ** *****

404-***-****

adkepq@r.postjobfree.com

SECURITY CLEARANCE: TS/SCI/CI Poly

SUMMARY

Highly motivated Information Technology professional with strong verbal, listening and technical writing skills. Comfortable with interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately and efficiently while multitasking to achieve individual and team goals. Mission driven and result oriented professional with effective management skills; a subject matter expert in Windows security vulnerability concepts and system administration in most operation systems. Possessing over 13 years of combined information technology experience in the United States Army and the Department of Defense (DOD) / National Security Agency (NSA).

CORE COMPETENCIES

Operating Systems (OS)

All Microsoft Windows Operating Systems, Linux, UNIX, Cisco IOS

Server application

Windows server 2008/2012/2016, Exchange 2010, 2015, NetIQ Directory and Resource Administrator (DRA), NetApp, Active Directory

Networking

TCP/IP, FTP, IPv6, SMTP, HTTP, HTTPS, DNS, WINS, DHCP

Hardware

Cisco routers and switches, CAT5/5E/6, Coax cabling, Fiber Optic cabling, NICS, Desktop Computer, Laptop computer

Desktop Applications

Microsoft Office 2010/2016, McAfee Virus Scan, Adobe, Internet Explorer, Firefox, Public Key Infrastructure (PKI), Ghost cast, Dame Ware, RealVNC, VMware

PROFESSIONAL EXPERIENCE

Systems Engineer III – Athena Technology Group May 2020 – February 2021

Aligned to Army Cyber (ARCYBER) Forensics Malware and Analysis (FM&A) supporting Risk Management Framework (RMF) to maintain and sustain the forensic servers compliant with (IAW) with CSSP/DoD Risk Management.

Analyzes policies and procedures against established laws and regulations, provides recommendations for closing gaps, conducts security audits and develops solutions to lessen identified risks.

Perform vulnerability assessments including development of risk mitigation strategies and provides programmatic Information Assurance support for network and security systems.

Prepare documentation from information obtained using accepted guidelines (e.g., DITSCAP, RMF, etc.).

Conducts cyber response actions

Analyzes and evaluates software products and systems.

Ensures systems comply with requirements and IA standards.

Focuses on system/network cyber warfare attacks, techniques, and procedures.

Provides analysis support for design reviews to ensure applicability to the current system and requirements traceability.

Produces papers, presentations, recommendations, and findings for the government.

System Administrator Manager – Science Applications International Corporation Jun 2017 – May 2020

Performed duties as System Administrator Manager by managing an IT Team, training employees, communicating job expectations, monitoring performance and daily operations including server hardware, software, and operating systems. Coordinates technology installations, upgrades, and maintenance, testing, troubleshooting, and modifying information systems so that they operate effectively. Assures activities are performed within the parameters of information technology applicable laws, codes, and regulations. Relays information from program management, maintains effective relationships with four other team members and all other company employees at various levels of the organization. Conducts interviews for newly hired personnel and approves personnel time cards.

Provided Tier II 24/7 support for the Intelligence and Security Command (INSCOM) Converged Infrastructure (CI) Distributed Processing Exploitation and Dissemination (DPED) Help Desk. Assists walk in and telephonic requests for Active Directory assistance within the CI/DPED environment spanning 30 networks and four classification levels. Provides Virtual Desktop Infrastructure (VDI) support for CI/DPED customers. Performs daily health checks and maintenance tasks on VMWare 6.5, Horizon View 7.8, Virtual Windows, Linux, and UNIX servers.

Executed data management tasks and rights management within shared windows file system. Provides application support for all Military Intelligence (MI) related application suites provides in the DCGS-A baseline. Assist customers with Full Motion Video (FMV) PED operations through the use of the DCGS-A provides tools within AIMES exploit. Assist customers with the AIMES operations to include starting and stopping of feeds, proper archiving of sliced video, and retrieval of video segments.

Troubleshot FMV multicast issues spanning Wide Area Networks (WAN) across four continents. Provides best business security practices by routinely patching and updating Server and VDI templates. Routinely scans AD databases for expired and unused accounts, and limit access based on need. Documents all administrative tasks in Windows Service Manager Console.

Performed duties as SAIC Team Site Lead and Windows System Administrator to INSCOM Military Intelligence Brigade locations in relations to processing, exploitation, and dissemination (PED) support.

Relayed information from program management, maintains effective relationships with four other team members and all other company employees at various levels of the organization.

Conducts interviews for newly hired personnel and approves personnel time cards.

Provided support for SAN integration, configuration, and Level I/II sustainment of INSCOM CI, as well as System Administration for Windows, Linux, and Solaris administration and other expertise on emerging systems.

Provided underlying system architecture management to VMWare Virtual Center, IBM Director, and other platform tools supporting configuration, monitoring, and documentation.

Installed and provided maintenance of the Virtual Environment VM 6.5 for four networks and maintained their VDI functionality.

Maintained Active Directory for SIPR/JWICS/CXI/NSA and provided service/maintenance for user accounts. Assisted with Host malfunction on applications running in the stack as necessary.

Provided the day-to-day system administration to include system and resource optimization, and user assistance.

Principal System Administrator – Science Applications International Corporation Jul 2016 – Jun 2017

Provided support for SAN integration, configuration, and Level I/II sustainment of INSCOM CI, as well as System Administration for Windows, Linux, and Solaris administration and other expertise on emerging systems.

Provided underlying system architecture management to VMWare Virtual Center, IBM Director, and other platform tools supporting configuration, monitoring, and documentation.

Installed and provided maintenance of the Virtual Environment VM 5.1 for four networks and maintained their VDI functionality.

Maintained Active Directory for SIPR/JWICS/CXI/NSA and provided service/maintenance for user accounts. Assisted with Host malfunction on applications running in the stack as necessary.

Field Service Technician - Associate Systems LLC Jan 2015 – Jul 2016

Provided Tier I and Tier II support at remote field and Fort Gordon garrison sites

Performed system administration of desktop and server systems connected to local and wide area networks; involving account monitoring, security and operating system (OS) installation.

Installed multiple-line and single-line fiber optic wires for commercial projects; assisting with new line installations, routing, repairs and system maintenance.

Prepared project status and test reports to document the results of routine testing.

July 2006 – September 2015: United States Army

Information System Security Officer / Systems Administrator - NSA at Fort Meade

Managed teams of 5 to 10 individuals for projects relating to Information Assurance Vulnerability Alerts (IAVA) and patch management pertaining to over 1500 systems.

Enforced government and best business policies throughout the organization for information security (INFOSEC) to include reviewing system security compliances.

Imaged and configured over 400 systems with mission specific software; providing customer support and application solutions in a real-world operational environment.

Utilized Active Directory (AD) and DRA to properly create and configure over 500 user accounts; performed unlocking user accounts and password resets.

Configured and managed users PKI settings for email accounts, web browsers, and adobe PDF forms; allowing for email encryption, viewing special websites and digitally signing documents.

Resolved over 320 organizational help desk tickets monthly; implemented solutions which reduced downtime thus saving over 10 man hours weekly.

Systems Administrator - USAG Camp Humphreys Korea

Communication Security (COMSEC) Custodian accountable for over 300 pieces of sensitive material while providing crypto for SINGARS and ASIP radios.

Established classification accreditation packets ensuring stable and uninterrupted connectivity throughout the tactical network.

Developed and instituted a training and certification program for all future Command Post Nodes (CPN) operators.

Provided quick responses on short notice to replace broken and unserviceable equipment ensuring successful mission operation.

Systems Administrator - U.S. Forces Iraq

Selected to deploy in advance to create over 200 user accounts prior to the units arrival.

Installed over 13,000ft of CAT5E cable and over 1,000ft of coax cable for the network infrastructure to support satellite streaming media.

Employed advanced troubleshooting techniques during network outage periods; minimizing down times impacting the network and customers.

EDUCATION & TRAINING

Bachelor’s Degree

University of Maryland University College

Field of Study: Computer Networks and Cybersecurity

Professional Certifications

Certified Ethical Hacker (CEH)

Security + CE

Network + CE

Baghdad Signal University

Basic Networking 2009

Curriculum included internetworking concepts, OSI model, TCP/IP protocol stack, classful IP addressing, subnet masking, VLSM, CIDR, switch configuration, router configuration, and routing protocols (OSPF, EIGRP, BGP)

Advanced Network 2009

Curriculum included basic networking review, advanced routing, access control lists, advanced LAN/WAN switching, spanning tree protocol, virtual LANs, trunking, VTP, and GRE tunneling.

United States Army Signal Center

Graduate of the Information System Operator-Analyst course

Curriculum included basic computer hardware and software concepts, installation and configuration of operating systems, installation and configuration of routers and switches, implementations of access-lists, basic troubleshooting of information systems.

Graduate of the Information Technology Advanced Leader’s course

Curriculum included performing as a squad leader and supervisor who can visualize, analyze, apply problem solving and critical thinking and adapt to today's operational environment. Received advanced leadership skills, contributed to group work, engaged in interactive exercises to gain a clearer understanding of how to handle difficult personnel issues, how to properly write evaluations and how to conduct an informative and engaging training.

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