Manager Office

Gloria Moore

***-* ********* *****, ** ***** 334-***-**** *************@*****.***

Professional Summary

Goal oriented business professional Office Manager, Customer Service Manager combining over 20 years of experience, supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical reliable support specialist leader in blending advanced organizational, technical and business. Dependable assisting various office staff and customers with eagerness and attentiveness.

Skills

Office Management

Teamwork / Collaboration

Staff Management

Customer Service

Supervisory Skills

Training and development

Motivational leadership style

Time management ability

Scheduling and calendar management

Quality Management

File and data retrieval systems

Detail oriented

Invoicing

Leadership

Minute Meetings

Team building

Work History

Office Manager, 06/2015 to Present

West Corporation Customer Service Manager – Huntsville, AL

'Managed approximately 30 incoming and outgoing calls, emails and faxes per day from customers.'

Streamlined operations prioritized tasks organize team meetings and coordinate with departments of corporation to help with communication, team building morale

Create and maintain scheduling of all department staff to execute fairness of hours

Document and implement changes to policies and ensure corporate privacy by keeping policy notebooks up to date relevant

Mentor motivate team to continue education career development by offering classes programs free of charge to employees

Maximized department efficiency by streamlining documentation procedures to ensure completion of paperwork to meet quarterly deadlines

Handled employee complaints professionally effectively for best outcome for everyone

Office Administrator, 06/2012 to 05/2015

Plantation Patterns – Selma, AL

Performed general office duties Kept with over 300 employees' attendance.

Managed and organized all correspondence for administrative functions such as filing, faxing, data entry, and visitors' relations.

Calculated hundreds of productivity tickets to obtain employees average pay.

Ran productivity tickets and scanned productivity tickets.

Performed assessments to meet compliance regulations by analyzing reports and communicating with business customers and client companies.

Reduced error in billing by keeping staff educated and offering certification to employees.

Planned weekly team meetings to listen to and discuss staff ideas and concerns, educate staff about changes and build morale.

Office Manager, 05/2010 to 06/2012

Selma Business Center – Selma, AL

Managed, organized supervised all administrative activities that facilitate, making sure office runs smooth.

'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Use ranges of office software, including email, spreadsheets databases managing filing systems

Organizing office layout maintaining supplies of stationery equipment maintaining conditions of office arranging for necessary repairs

Carry out staff appraisals, managing performance disciplining staff, promoting staff development and training

Invoices orders, assist invoice inquiries, update quote status, production control of specific material required, check customers credit, purchase orders quote, submit quotes approval, maintain weekly quote logs, maintain weekly reports

Implement promote equality, diversity

OFFICE MANAGER 03/1998 to 04/2010

Selma Square Selma, AL

Managed, organized supervised all administrative activities that facilitate, making sure office runs smooth

Managed approximately 30 incoming calls, emails and faxes per day from customers, tenants

Use range of office software, including email, spreadsheets databases managing filing systems

Organizing the office layout maintaining supplies of stationery equipment while maintaining the conditions of office arranging necessary repairs for tenants

Prepare invoices orders, assist in invoicing, check customers' credit, purchase orders for maintenance supplies, submit quotes for approval, maintain quote logs

Implement promote equality and diversity

Carry out staff appraisals, managing performance and disciplining staff, promoting staff development training

Attended to tenants' requests and complaints

Education

Master of Science: Psychology, 2014

Grand Canyon University - Phoenix, AZ

Masters of Science: Leadership, 2012

Grand Canyon University - Phoenix, AZ

BBA: Business Administration, 2008

Faulkner University - Montgomery, AL

Associate of Applied Science: Information Technology, 2005

Wallace Community College - Wallace Community College Selma, AL

Reference available upon request

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