Wharehouse associate/customer service

Christy Cease

Overton, TX ***** C: 903-***-**** E: *******.*****@*****.***

Summary

I can offer book keeping, data entry experience, computer clerical experience, positive attitude. be prompt to work daily

. Cheerful personality.

Skills

Report creation

Credit card payment processing

Product organization

Process optimization

Senior leadership support

Stockroom procedures

Technologically savvy

Office equipment proficiency

Organizational strengths

Business development understanding

Clerical support

Problem-solving abilities

Adaptive team player

Project management abilities

Schedule mastery

Shipping and receiving understanding

Inventory control

High-energy attitude

Courteous demeanor

Experience

CUSTOMER SERVICE REPRESENTATIVE 08/1993 to 10/1996 Wegmans Grocery Store - Wilkes barre

Tracks [number] interactions per hour for auditing, reporting and training purposes. Consulted with customers to determine best methods to resolve service and billing issues. Reviewed account and service histories to identify trends and issues. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Escalated customer concerns, store issues and inventory requirements to supervisors. Supported end-users by responding quickly to phone messages and following up on complaints Assessed customer needs and upsold products and services to maximize [Type] sales. Created and implemented process improvements to reduce workloads and bolster callback efficiency. LEAD HAIR STYLIST /INDEPENDENT CONTRACTOR 01/2016 to 08/2019 Hair Gypsies - Henderson, Tx

Backed up reception desk by answering phones, scheduling appointments and processing payments. Scheduled [Number] daily client appointments with necessary details including preferences and special needs. Responded to inquiries by phone, email and in person and scheduled over [Number] appointments daily. Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs. Operated cash register and credit card machine to receive payments worth up to $[Amount] daily. Double-checked inventories and stocking for [Number] treatment and sale areas. Maintained updated knowledge of industry products, including chemical composition, structure and properties. Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.

Scheduled appointments for customers using [Software]. Collected payment from customers and scheduled next appointments. Washed, conditioned, cut and styled hair for over [Number] daily clients and maintain high levels of customer satisfaction.

Evaluated client hair type, condition and desired outcome to determine ideal services. Cleaned workstation, tools and equipment by [Action] and [Action]. Cut and styled natural, artificial, colored or textured hair. Fostered clean and sanitary work environment to protect customers and staff from infection. BOOK KEEPING 01/2015 to 09/2019

Hair Gypsies - Henderson, TX

Monitored and tracked expenses to keep business on track with financial targets. Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.

Coded invoices and other records to maintain organized and accurate records. Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.

Streamlined financial efficiencies by accurately processing bank reconciliations and delivering financial reporting. Maintained current accounts by creating detailed delinquency management and collections strategies. Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.

Designed [Timeframe] budgets worth over $[Amount] for [Number] person company. Executed quarterly financial reporting on multiple properties. Automated office operations by managing client correspondence, filing, record tracking and data communications. Education and Training

Kilgore College - Kilgore, TX Some College (No Degree) Business

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