Manager Sales

Nicole

Livingston

***** ********* ******

Omaha, NE 68154 402-***-****

******@*****.***

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Objective

I am a proven leader with a passion for communication, process improvement, and team development. I am looking for opportunities to further develop my talents and achieve success at influential companies .

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Experience

American Red Cross / Collections Team Supervisor

January 2019 - PRESENT, Omaha, NE

Ensure blood drive compliance with applicable Federal, State, and local regulations as well as all American Red Cross policies procedures and guidelines • Ensure safety, quality, identity, purity, and potency for all products collected under my supervision • Communicate with the Donor Recruitment Department and account management team to enhance the donor experience • Plan, manage, and direct all aspects of blood and apheresis collection operations to ensure an efficient and effective process • Recognize and correct donor flow inefficiencies, monitor work areas and practices to ensure a safe environment • Take preventative and corrective actions to prevent safety hazards and potential injuries to donors, volunteers, and staff• Supervise staff including hiring, training, evaluation, and discipline to ensure a well-qualified team and to enhance operational success•Monitor individuals and group performance to improve overall team effectiveness • Mentor team members to further career development at all levels

Bickford Senior Living / Executive Director

January 2018 - January 2019, Omaha, NE

Responsible for the overall operation/performance/marketing of the Branch • Ensure Bickford's processes are followed and maintain regulatory compliance • Manage and communicate with Bickford Family Members to maximize their engagement, growth and retention • Ensure value-added marketing activities are conducted to consistently achieve 100% occupancy • Ensure the care delivery system consistently meets residents needs • Maintain an effective dementia program which enhances positive resident outcomes • Foster an environment where small, but memorable, experiences are created for our residents

Midwest Medical Transport Company/ Relationship Manager

January 2017 - January 2018, Omaha, NE

Developing and maintaining relationships with clients, owners, and influential staff within the client organizations and community• Evaluating the needs of our clients and work with several internal departments to develop strategies for meeting those needs effectively • Evaluating the profitability and performance of client relationships to ensure performance goals are met or exceeded • In addition to daily tasks, worked with the IT Department to design, test, and implement a CRM system to track the activities of all relationship managers as well as the overall performance of each client.

Planet Fitness Omaha/ Regional Manager

January 2015 - January 2017, Omaha, NE

Oversee operations for multiple facilities including the construction and establishment of one location beginning with oversight during the construction and pre-sale process• Oversee daily, weekly, and monthly reports to determine compliance with franchise and corporate regulations, membership volumes, and marketing effectiveness for seven locations and over 100 employees.•Networking and driving all business to business sales •Scored a 99% on our Corporate Brand Excellence Review inspection in regards to cleanliness and compliance as well as staff performance and operational flow•Coach area managers in developing further leadership skills to achieve success for the entire team while also guiding new managers to uphold standards •Developing and implementing a review and training system to be implemented across the franchise so as to ensure proper education of all newly hired staff as well as leadership training for all managers.

TriCore Reference Laboratory/ Supervisor of Ancillary Collects and Patient Centers January 2013 - July 2014, Albuquerque, NM

Responsible for overall supervision of ten departments • Interview candidates and hire appropriate staff •Oversee effective completion of performance evaluations •Monitor workflow and provide general oversight of daily activities •Review time cards and ensure payroll accuracy • Create and maintain the staff schedule, and handle corrective action as necessary • Recognize outstanding staff and motivate a team to accomplish set goals • Worked directly with the sales and marketing team to ensure satisfaction for clients and implement changes as necessary to provide excellent service• Worked with Human Resources as the Needlestick Safety Educator for the entire company• Designed and implemented a training program for department trainers that was implemented company-wide

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Education College of Saint Mary’s / Paralegal Studies

2005- 2007, Omaha, NE

Southeast Community College / Medical Technology

2004 -2005, Lincoln, NE

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