Manager Office

Curriculum Vitae for Sue-Ellen Harry

Contact Details 54 Loerie Road, Pelican Park, 7941

Mobile: +27-73-188-****

e-mail: *************@*****.***

Personal Data

Name

Date of Birth

Drivers Licence

Home Language

Marital Status

Race

Sue-Ellen Harry

02h May 1980

Yes (Code 08)

English / Afrikaans (bilingual)

Single

Indian

Work Experience

Company

Based

Industry

Duration

Position

Report to

Primary duties performed,

responsibilities undertaken,

and skills acquired

Just Property - Blouberg

Cape Town

Property

August 2020 to date

Portfolio Manager

Sales Manager

Renewal of lease agreements:

Informing tenant 2-3 months in advance about renewal date

Negotiating with landlord on renewal and rental escalation

One time notice to tenants for FICA required documents, raise penalties if not compliant

Do credit check and inform landlord if anything changed in credit report

Draw up new lease agreement to be signed by all parties

All documents on file (per file inside cover checklist), file to be signed off by Portfolio Manager

Change Payprop information and do renewal invoices (new rental values, fees, and lease periods)

Give report on renewals through to Manager for record keeping and statistics Maintenance:

All maintenance reported by tenant

Report to landlord and get permission

Arrange for quotes and negotiate with landlord

Arrange access with tenants for contractors

Receive invoices from contractors for loading onto Payprop/or landlord payment

Handle insurance claims for geysers or resultant damage with permission from landlord

Municipal queries, meters and payments

Print and keep all relevant information on file

Inspections:

Outgoing inspections arrange with tenants what is expected

Arrange date and time of inspection

Complete list in presence of tenant – tenant to sign list

Arrange with tenant what maintenance they are responsible for

Get quotes if required

Give report through to landlord

Get quotes and arrange with tenant to deduct from deposit

Give report to landlord about general maintenance for his account

Interim inspections as requested by landlord or procurement document

Full written report with photos to be sent to landlord

On instruction of landlord get quotes and arrange maintenance

Deposit refund schedules

Notices:

Tenant notice to be report to landlord

New listing given to agent

Change details on Payprop

Liaise with Body Corporate about levies, notices and maintenance

Weekly notices to agents to resolve any missing documents Arrears:

Report to landlord when tenant defaults

Follow up with tenant

Setup TIA list and conveying to Carin

Reason for wanting leave

Packages

Number of staff managed

Cancellation documents when tenant defaults

Advise and assist landlords with eviction procedure

Letter of demands to tenants

General:

Supply tenants with proof of residence on request

Supply tenants with statements on request

Regular communication with tenants and landlords to ensure health portfolio

Responsible for vetting/affordability checks on all new potential rental deals

All landlord and tenant Payprop statement/account enquiries

Loading of regular monthly accounts (municipal, levies, etc.) onto Payprop

Loading of new properties, beneficiaries (landlords), and tenants onto Payprop

Monthly TPN submissions

Petty Cash for the Company

Contract

Payprop and Red Rabbit

1 - Portfolio Assistant

Work Experience

Company

Based

Industry

Duration

Department

Position

Report to

Primary duties performed,

responsibilities undertaken,

and skills acquired

Lamarc Properties (Pty) Ltd - Durbanville

Cape Town

Property

June 2019 – 30th June 2020 (Retrenched due to Covid-19) Rental, Admin, Accounts Manager & Office Manger

Principle Agent/Owner

Accounts Manager:

Invoicing tenants for rental, utilities and any other related charges

Recovering late payments, cash handling fees, attorneys’ fees.

Payments of levies, rates and bond payments for the owners

Renewal of leases, updates of rental increases, recovering deposit top-ups and lease renewal fees

Changing commission structure monthly on payprop, ensuring new debit orders are loaded on correctly.

Capturing of new leases on payprop

Allocating all funds to correct property accounts

Approving of all payments

Follow up on late payments, sending SMS’s, emails and letter of demands

Follow up with Council for all monthly utility bills

Releasing of ex tenants deposit and refunding and approving them.

Prepare monthly reports

Send monthly tenant and landlord statements.

Ensuring all maintenance queries are dealt with and correct contractors are sent out. Payments done from monthly rental.

Rental Manager:

All Rental Agents to report to me

Credit checks approved by me, done on TPN and payprop

Create files and capture on payprop, invoicing created and statements send out

Ensuring mandate, FICA documents and lease agreements are in place.

Create commission vouchers for agents pay out for salary Do entrance and exits inspections and walk thru inspections.

Assigning relets and exits agents

Advertising on Property 24, Private Property, etc Admin Manager:

Ensuring professional coverage of the front desk at all time

Primary point of contact for client visiting and phoning of the office

Dealing with all office email enquiries

Ordering and arranging for maintenance, supplies of office equipment and stationery

Ensuring all office payments are paid timeously

Arranging of monthly sales meetings and other

Giving support and advice to customers

On receiving OTP contract from Sales Manager/Principal, verifies and check if supporting documents are attached. Send off cover sheet and all annexures are Number of staff managed

Packages

Reference

attached

Ensuring Fica documents received and stamped

Ensuring Lightsone/windeed, etc is attached

Checking and verifying sales commissions are correct

Emailing the correct bond attorneys

Ensuring agent files contain all relevant signed contracts, office rules, service agreements, required EAAB and other statutory documents

Preparing relevant documentation for Sales Manager when new agents join and create files.

Setting them up with CMA, Lightstone, Email, Property 24, myce, scanner and printers

Ordering of agent’s business cards, boards, poles, etc

Assisting with agents to set up their laptops

Drafting letters to the EAAB for agents FFC

Taking minutes at monthly sales meetings

Arranging of training with bond attorneys, etc

Managing the websites on a weekly basis

Maintaining of office records, filing

Prepare reports and budgets

23 employees

Payprop, OMS, Navigator and Treasure Map

Kieron Moore (Principal Agent/Owner) - 072-***-**** Work Experience

Company

Based

Industry

Duration

Department /

Position

Reported to

Primary duties performed,

responsibilities undertaken

and skills acquired

Just Property Group – Claremont

Cape Town

Property

March 2008 – May 2019

Senior Accounts Manager & Office Manager

Principle Agent/Franchise Owner

Assisting the Rental & Sales Department

Assist with urgent problems and difficult situations and finding solutions

Returning missed calls and voicemail messages on the following day

Maintenance Administration

Manage Arrears

Reconcile all accounts to balance

Lease Administration - Drafting of lease agreements & Signing off

Approving all new applications

TPN Credit & Payprop Credit Checks & Letter of demands

Drafting of Letter of warnings and issuing it

Liaising with Property Portfolio Managers, Sectional Title Administrators

Working closely with office contractors

Manage Portfolio Database – Reconcile direct deposits

Follow up on Tenants in arrears

Loading on reminders onto the system for the staff

Dealing with contracts that are expiring

Loading/Capturing of new properties, tenants and beneficiaries, contractors onto the system.

Updating the system weekly.

Loading of lease agreements onto Payprop

Releasing deposits and paying it out to the ex-tenants.

Processing of payments and approving them

Advising landlords of non-payers

Drawing necessary reports weekly.

100% accurate on Payprop system.

Monitoring the business bank account daily and allocating them to the necessary properties.

Redirecting all council bills and dealing with all necessary queries directly with the City of Cape Town.

Updating the business back up data base

Dealing with the attorneys for evictions, etc.

Number of staff managed

Packages

Contactable references

Using the rental schedule (increases, new expiry dates, vacating premises, remarketing for the royalty reports.

Prepare royalty reports monthly for the business and send off to head office.

Prepare monthly commission reports for consultants for payment.

Releasing deposits/approving credit & debit notes

Overseeing of Front Office/Maintenance & Portfolio Administrators

Prior: Capturing of invoices and statements on pastel sending them off to tenants monthly

Capturing of landlord statements

Pro-actively monitoring all property listings weekly sheets to note if any of the current properties are re-listed.

Capturing of debtors and creditors in cash book

Balancing of debtors and creditors

Cash boon reconciliation

General Ledger reconciliation, including control accounts, loan accounts

General Ledger journals

Managing reports – profit and loss by the 15th of every month.

Vat Reporting and submission to the Auditors

9 employees

Pastel Partner, Payprop, Red Rabbit and Just Property Royalty Reports Johan van Bosch (Principal Agent/Franchise Owner) - 082-***-**** Tandice Gorton (Principal Agent/Franchise Owner) - 083-***-**** Education

Courses:

Strandfontein Senior Secondary

Secretary/Receptionist CAD International Training Centre

Contents of Courses:

MS Excel 6.0

MS Word 5.1

Word Perfect

Lotus 123

Dictaphone Typing

General Typing

Customer Liaison

Telephone Etiquette

Interview Workshops

Other: MS Dos, Power Point, MS Access, SAP

Internet skills: Email, Groupwise, Maximo Version 4.11

Paralegal Conveyancing Course, Oracle

Computer Literacy

Software:

MS Office (MS Word, Excel, PowerPoint, Outlook)

Pastel Partner

Payprop

Red Rabbit

Just Property Royalty Reports

Contact this candidate