Shivam Kumar

Phone-783*******

Email Id-

adkebb@r.postjobfree.com

Address- Village – Challera, Sec 44, Street No. 3, Noida (201301)

Career Objective

●Aspire to serve a reputed organization with best of my professional skill and to work in a challenging atmosphere where I could get an opportunity to learn and develop my technical skills.

Professional Synopsis

Jindal X Pvt Ltd as Customer Delight Associate (Zomato CD) From June 2019 to May 2020

To make the daily MIS reports.

Handle the Customer Queries over the Chat.

Sopra Steria India Ltd as Process Associate Representative (Sony Project) from Sep 2016 to July 2018.

●Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.

●To make daily MIS Reports.

●Monthly agents’ reports.

●Superior floor mentor.

●Data and trend analysis

Technical Skill

●Operating Systems Windows7/8/10, Windows XP.

●Office Package Microsoft Word, Microsoft Basic Excel, Advanced Excel, MIS Reports, Microsoft PowerPoint, Microsoft Outlook Express.

●Assembling and reassembling of computer peripherals.

Academic Qualification

●10th Passed from UP Board (Allahabad) in 2011.

●12th Passed from UP Board (Allahabad) in 2013.

Awards

●Sony Bravo for my consistent performance through the Q4 of 2017 & ensuring to maintain my AHT at 02:40.

●Sony Best Support award through the Q4 of 2017.

Area of Interest

●Quality Control

●Backend Support

●Reports & Data Analysis

●Computer Applications

Capability

●Ability to rapidly build relationship and set up trust.

●Capable of working with equal pace and accuracy under mental stress and pressure.

●Conflict resolution and quick learner.

Declaration

●I hereby declare that the information given above is true and correct to the best of my knowledge.

Date :- / /2020 Signature

Curriculum Vitae

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