Technical

THEMBEKA MBADU

Umtata, EC **** 084******* 082*******

********.*****@*****.***

PROFESSIONAL SUMMARY

My objective is to share the knowledge I have and gain knowledge experience, then ultimately guide and assist the company I am a part of to reach the highest level of performance. My desire is to be an asset in the company; my values are service and challenge

I have the ability to work both independently and within a team to meet the set objectives. High-performing individual with soft and technical skills and eager to learn. Am performance and results orientated, leading people by example. Confident and sound decision making ability, creating solution driven & problem solving environment in the best interest of the company. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills

SKILLS

Teamwork skills Personal management skill

Telephone etiquette Administration skills

Project management skills Managing Service Level agreements Managing customer satisfaction Safety and Health standards Effective Communication Skills (Interpersonal and Intrapersonal) Computer Literacy – Microsoft Office - Word, Excel, PowerPoint, Outlook, Netnumen, FTP

EDUCATION

Matriculated: High school (Matric), 1998

Mqikela Senior Seconday School, Lusikisiki

THEMBEKA MBADU

Umtata, EC 5100 084******* 082*******

********.*****@*****.***

National Diploma: Electrical Engineering, 2010

Cape Peninsula University of Technology, Cape Town Certification: Events Management, 2011

ITEC College,Cape Town

WORK EXPERIENCE

Field installer, 07/2017 to current

TMax- Mthatha - Umtata EC

● Install satellite dish (DSTV, GoTv, OpenView HD)

● Coordinated installation of new users and relocations of existing users

● Responded to service requests during and after business hours. Technical Officer, 01/2013 - 10/2014

Cell Regional Office - Port Elizabeth EC

Key duties and responsibilities

● Regional System Performance - Monitor the regional system performance via the Netnumen terminal

● Perform system upgrades, configuration, and changes in a timeous manner.

● Conduct proper execution, as per set procedure of upgrades, configuration, and changes when approved by the Network Management Control Centre

● Provide semi-professional technical support for engineers.

● Report Generation - Compile daily deviation report, weekly and monthly activity reports.

● Ensure consistency, accuracy and integrity of all related data and documentation.

● Ensure the integrity of fault reports for the purpose for SLA reconciliation. THEMBEKA MBADU

Umtata, EC 5100 084******* 082*******

********.*****@*****.***

● Perform any related duties as requested by Management.

● Do network performance for both 2G and 3G on daily basis – TCH total traffic (erl for 2G and CS and PS for 3G)

Fault Management Specialist, 09/2005 - 01/2013

Cell C Sandton / Cell C Cape Town

1. Administration

● Monitor and Administer the regional system performance via the Radio Commander terminal and later used Netnumen terminal

● Perform system upgrades / configuration / changes in a timeous manner.

● Conduct proper execution, as per set procedure of upgrades / configuration

/ changes when approved by the Network Management Control Centre

● Facilitate returning measures in the Region.

● Back up data on the system on a daily basis

● Coordinate the resources for the execution of Work Orders.

● Perform data base verification.

2. Fault Resolution

● Manage the Network faults and alarms in the Region.

● Follow up and manage all fault resolution activities

● Escalate unresolved faults / problems according to set procedure and SLA time frame, dispatch the Regional Field Service Technicians where necessary.

● Monitor the Supplier response to faults and ensure resolutions are within SLA time frames.

● Provide semi-professional technical support for engineers. 3. Report Generation.

● Compile weekly and monthly activity reports.

● Ensure consistency, accuracy and integrity of all related data and documentation.

● Ensure the integrity of fault reports for the purpose fo SLA reconciliation. 4. Configuration and Change management

● Manage the region’s configuration changes and execute configuration scripts using the FTP program.

THEMBEKA MBADU

Umtata, EC 5100 084******* 082*******

********.*****@*****.***

Perform capacity upgrades / downgrades

● Ensure network database integrity

● Responsible for all BTS and BSC parameter changes as per the request from Planning and Optimization department

● Arrange work orders for all outages planned on 2G & 3G project •Vendor management and customer satisfactory

● Escalate coverage complaints to Planning & Optimization team •Analyze stats using OPTIMA, log faults for correction and following up on their closure

● Assist ZTE NOC on dealing with vendors and prioritizing faults REFERENCES

Jabulile Mtshali, NEC Network Centre

072-***-****, ********.*******@****.***.***

Vuyo Pana, Cell C Operations & Maintenance

084-***-****, *****@*****.**.**

Andile Sam, Planning Optimization

084-***-****, ****@*****.**.**

Contact this candidate