Medical billing
Resume:
Mary Durling
Windsor, VA *****
*************@*****.***
* Personal and dedicated candidate with extensive experience in the healthcare industry. Solid team player with an upbeat attitude and proven skills in establishing a rapport with clients. Experienced in Epic and Athena systems. Experienced in collections, medical insurance, billing insurance and medical records. Motivated to maintain customer satisfaction and contribute to company success
Customer Service Representative
Riverside Health System - Newport News, VA
April 2013 to June 2020
* Answered customer telephone calls promptly to avoid on-hold wait times
* Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
* Medical terminology, insurance verification and healthcare experience
* Strong communication skills.
* Liaison between medical management and other internal departments.
* Analyzed and advised account to determine the credit reason.
* Audits specified accounts in a credit status.
* Experience in medical insurance, denials, claims
* Medical records experience.
* Offered advice and assistance to customers, paying attention to special needs or wants.
* Strong organizational, detail orientation and follow through skills.
* Epic, Athena, Medipac, Soarian, experience.
* Strong PC skills to include: Internet, Microsoft office, Excel and Outlook.
Daycare Teacher
Little Tot Daycare - Athol, MA
August 2001 to September 2007
* Promoted sensory development by providing access to different textures.
* Educated students in foundational concepts such as shapes, numbers and letters.
* Addressed behavioral and learning issues with parents and daycare management.
* Communicated openly with children's parents about daily activities.
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Front Desk Receptionist
North Quabbin Family Physicians - Athol, MA
August 1997 to August 2001
Assisted numerous clients on a daily basis.
* Answered multi-line phone system, screened and directed calls.
* Greeted the public in a positive and professional manner.
* Resolved problems and complaints, directed clients to the appropriate departments, and maintained files and records.
Education
Certificate in Medical Insurance Billing
Greenfield Community College
2006
High School Diploma
Mahar Regional High School
1997
SKILLS
Inbound and Outbound calling
Complaint resolution
Professional telephone demeanor
Creative problem solving
Insurance Verification
Collections
Medical Records
EMR Systems
Medical Billing
Medical Office Experience
Medical Coding
Epic
Athenahealth
Medical Scheduling
Microsoft Excel
Microsoft Word
Microsoft Office
HIPAA
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