Administrative Assistant Service
Resume:
LINDSEY DELAIN
Customer
Service
Associate
Objective
I have a passion for customer service and I can create innovative solutions to keep customers committed to your brand. Experience Skills Education
Activus Connect -Ambassador
Responding to inquiries via
inbound calls.Following the
policies,guidelines &
protocol. Get client
acquainted with procedures
&polices. Pinpointing clients
needs & resolution.
2020 - Present
Maximum One Realty
Administrative Assistant
Providing support to Managers &
employees, assisting in daily office
needs. Organizing & scheduling
appointments.Making travel &
meeting arrangements. Preparing
invoices, reports & maintaining
filing system.
2017 - 2020
Alpine Access (Sykes)
Customer Service Associate
Assist customers with problems &
questions. Researching,
troubleshooting issues & providing
a resolution. Going over the
policies. Issuing refunds,
replacements & notating accounts
as required.
2014 – 2017
RE/MAX Advantage
Administrative Assistant
Coordinating & maintaining records
for staff,office space, phones & etc.
Update office policies &
procedures. Excellent oral and
written communication skills.
Customer Service Skills
Ability to multi-task and adapt to
changes quickly. Effectively
communicates both verbally and
written. Strong problem solving
skills. Over 10 years of customer
service experience. Over 7 years of
call center experience data entry
skills. 4 years of light
troubleshooting experience.
Active listening and probing
questioning skills. Multi-task and
interact with other departments to
resolve issue.Provide alternative
resolutions. Effective customers
service skills for phone, email and
chat. Ability to learn quickly to use
Customer Relationship Management
(CRM) system.
Comfortable working
independently. Strong
organizational skills. Type 60 words
per hour. Ability to utilize and
navigate multiple systems or
screens simultaneously.
Handle high volume of incoming
calls. Customer focus with action
oriented skills. Proficient with
Microsoft Office products.
Real Estate Salesperson
Georgia MLS Training School
Morrow, GA
2007 – 2007
High School Diploma
Eagles Landing High School
McDonough, GA
1998 -2001
Reference
Jamie Oskune
Real Estate Agent
at Academy Properties
Cheryl Delain
Real Estate Agent
at Maximum One Realty
Ashma Webb
Certified Nursing Assistant
At Grady Hospital
2003 - 2017
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