Rakesh Kumar

Contact No. +917*********, 773-***-****

Email- adke70@r.postjobfree.com

Highly motivated and goal-oriented telecom professional with extensive experience of 4.8 year in RF Drive

& Radio Network Design and optimization Engineer.

Work Experience on Multi Vendor, Multi Technology Standards. CAREER OBJECTIVE

5.3 year experience in Telecom Industry in Fiber (FTTH ) Buisness Operation, People management,, Network planning,Optimization. Working with Nokia Ericsson ZTE BTS on 2G/3G & 4G. Have in depth knowledge of GSM, UMTS & LTE OPTIMIZATION end to end call flows and BSC, RNC & MME capacity dimensioning concepts.

CAREER HIGHLIGHTS

Current Employer: - Reliacnce SMSL Limited

Project Name: - Jio Fiber Time Duration:- Sept 2018 to Sept 20 Designation: - UJPM(Assistant Manager). Location :- Raipur (Chhattisgarh) Job Responsibilities:-

• Buisness Operation Support and Resolution.

• Complete Operations Management & Ownership of the Jio Points.

• People management, Logistics management.

• Retail store operation, Customer Care & Services.

• Market Development activities and product promotion.

• People & channel training

• Identification, Shortlisting, Agreement and Onboarding of Technicians and Jr. Technicians.

• Guide the Engg/Tech team for physical installation and commissioning as per appointment and Home connect guidelines.

• Material Requisition to SCM (Till Automation is Deployed) & Material Issuance to Technicians against call allocation.

• Updating building attributes, marking missing building polygons, updating building segment.

• Visits, when required, to Society/ RWA / Permission for customer support initiatives.

• Localities / areas identification & prioritization (Homes & Micro segment)

• Sales Officer hiring and onboarding, Training and Certification supervision.

• Coordinate with field engineers and OMCR for any changes in network.

• Coordination with RF team in terms of Radio network engineering parameter modifications, Azimuth, Tilt, RF Cabling, Orientation.

Previous Employer: - ZTE ( Pyro Telecom Private Limited) Project Name: - Idea Cellular Ltd - Raipur Time Duration:- March-2018 to Oct-2018 Designation: - Radio N/W Optimization Location :-Raipur (CG) Job Responsibilities:-

• Worked as Engineer-RF optimization and handling the cluster having approx 900 sites.

• Cluster Optimization: Making Drive Routes, Coordination with drive test engineer, processing drive logs, Analysis the drive logs and providing the recommendation for resolving the issues (Volte and LTE Access Failure, Volte and LTE Drop Call, SINR, RSRP, Throughput improvement, PCI confusion and Conflict), implementation of CR, Cluster report submission.

• Handle Customer complaints and resolve data complaints with proper checks of data parameter settings and other necessary action according to requirement.

• Balancing of LTE traffic through load balancing.

• Daily 4G monitoring of KPIs as per contractual agreement. Major KPIs including – VOLTE E2E CSSR, VOLTE drops, SRVCC success rate, DL throughput, Service DCR, LTE to WCDMA IRAT success rate and others.

• Performed CSFB & SRVCC & Fast return to LTE testing in network.

• Handling Customer Complaints 2G, 3G, 4G network. Previous Employer: -Nokia Solution Networks Pvt. Ltd. (Linkquist India Pvt Ltd PayRoll) Project Name: - Vodafone-MS-RAJ-NSN Rajasthan Time Duration:-Oct-2017 to March-2018 Designation: - Radio NW & Optimization. Location :-JAIPUR (Rajasthan) Job Responsibilities:-

• Nokia 3G rollout for Vodafone.

• Performance stats/KPI analysis for WCDMA (CS & PS DCR, Zero payload sites, IRAT & IUR SR, Missing NBR analysis & addition,Deletion etc.).

• Planning of expansion of existing site or new sites based on traffic trend and forecast.

• Coordination with Project team, Transmission team& NSS team for new site creation.

• Handover Definitions.

• Handling of customer complaints regarding Network Issues. IBS or Repeater Proposals to Overcome Network Issues.

• Coordinate with field engineers and OMCR for any changes in network.

• Coordination with RF team in terms of Radio network engineering parameter modifications, Azimuth, Tilt, RF Cabling, Orientation.

• Expertise in optimization and planning tool like Mapinfo, Mcom, Citrix, and drive test tool as TEMS. Previous Employer: - Nokia Solution Networks Pvt. Ltd. ( TeleysiaNetworks Pvt. Ltd. ) Project Name: Vodafone-MS-RAJ-NSN Rajasthan Time Duration:- Nov-2016 to Sept-2017 Designation: - Telecom Support Engineer. Location :-JAIPUR (Rajasthan) Job Responsibilities:-

• Perform Drive Test in 2G 3G system on the TEMS 13.1.7.

• Troubleshooting with customer complains.

• Troubleshooting with Call drop, Handover Failure, Cell coverage capacity, Interference etc for maintain cell level KPI.

• SCFT of new sites.

• Analysis the drive test Plots of Quality and RX level full for rectification.

• Network performance analysis(Drive Test) & Optimization of sites.

• Performed Cluster drive for maintain KPI.

• Performed TRAI drive.

• situation.

• Deal with swapping issue and provide resolution.

• Support the Activity of Automated frequency planning.

• Support the Various NSS activities (Rehoming of BSC from MSC to Another,pooling activities).

• Support the Various DATA activities and BSC software up gradation activities.

• Customer complaints data and calls in showcase and non showcase area. Previous Employer: - VAYAM INFO. SOLUTIONS (Wipro Partner) Project Name: Bharti Airtel Time Duration:- Nov-2015 to Nov-2016 Designation: - Telecom Support Engineer. Location :-JAIPUR (Rajasthan)

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• Job responsibility - Backend Support to Airtel mobility customers (Jaipur Circle)

• Troubleshot the issues with subscriber database HLR, customer complaints.

• Solving customer complaints related to any type of Switch and RF issues at first level

• Key hurdles and challenges faced by operators and users in using various handsets.

• Maintaining comprehensive dashboards and trackers of resolved complaints to analyze the customer pain area.

• Manage the performance of services to customers and ensure that the Service Levels are achieved.

• Ensure SLA’s are achieved and client expectations are met (or exceeded).

• Provide expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed for future benefit TELECOM SOFTWARE TOOLS

• TEMS Investigation 13.1.7, 15.1, 16.1, 18.1.

• AZQ(pocket Tems)

• MCOM 4.2

• QGIS

• Citrix/winfoil

• Netact

• PT4/Cronoas for raise CRF

• Google Earth(for Physical optimization)

• Mtrack(Jio Mettry)

PROFESSIONAL QUALIFICATION

• B.tech (In Electronics and TeleCommunication) from Dr. MGR Educational and Research Institute Chennai with 1st Division in 2013.

PERSONAL DETAILS

Full Name : Rakesh Kumar

Father’s Name : Suryadev Prasad Singh

Date of Birth : Feb 12, 1992

Sex : Male

Languages : English, Hindi

Permanent Address : Patna Bihar

Date: 22-Jan -2021

Place: Raipur Rakesh kumar

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