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Manager Front Desk

Location:
Pune, Maharashtra, India
Salary:
1200
Posted:
February 23, 2021

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Resume:

Oyo Workspaces Mumbai,

Hub Manager, June **** to Feb 2020.

Assuring the service in place for the center with regards to day to day operations. Reporting to the Regional Manager on Operations and Sales escalations. Handling daily Operations, with zero complaints, vendor management. Handling basic trouble shooting with regards to IT at the center level. Handling center housekeeping team for utmost cleaning and hygiene of the centre. Handling security team for security & safety of the center. Conducting trainings with housekeeping & security team on grooming, greetings, handling client complaints, mail handling, hygiene & safety of the center. Handling New Sales calls on selling of Flexi Pass, Hot Desk, Dedicated desks & Cabins. Also ensuring the renewals with maximum escalations. Handling new move-in or move-outs seamlessly. Handling Payment collection efficiently. Working along with the team on different aspects of cost savings

WorkWise Coworking Mumbai,

Center Manager, October 2017 to June 2019.

Part of the Pre-Opening Team, D-snagging of the center with project team. Assuring the service in place for the center with regards to day to day operations. Reporting to the Sales Director and assisting her with tour and closures for the respective centers. Also ensuring maximum retention of the existing clients Handling Front Desk Operations, with zero complaints, handling EPBX calls, Vendor management. Handling basic trouble shooting with regards to IT at the center level.

Regus Group Mumbai,

CSR (Customer Service Representative) March 2015 to October 2017 Handling Front Desk Operations, with no client complaints, handling telephone calls, Vendor management. Handling basic trouble shooting with regards to IT at the centre level. Park Hyatt Resort & SPA Goa,

Concierge February 2014 till March 2015

Overlooking Travel Desk Operations, Handling Bell Desk Operations Working as a One Stop Station for a guest for any kind of request, which included handling Reservation Calls, Table Reservation Calls, Helping Guest Check In Check Out using latest Opera PMS, Handling Cash Transactions, Foreign Exchange, Car Reservations, assisting Guest in Shopping, arranging City Tours, Booking Guides & interpreter, Making special arrangements for Repeat Guest & VIP Guest on their special Occasions, Also was an active participant in arranging different events & other entertainment programmes for Long Staying Guests & Children. Booking SPA Appointments, arranging Golf Tours. Arranging movie tickets, Cricket Match Tickets, helping guest in arranging custom made suits & other clothes within 12 hours. Assisting Front Desk Operations whenever required Mayur Naik

Aim: To get career stability in your esteemed organization in terms of both personal & professional growth. 04 Swapna Safalya CHS, Mahatma Phule Nagar, Samel Pada, Nallasopara (West), State Maharashtra, India 401203 Mobile: +91-976**-**-*** +91-937*-**-****

Email ID: adke54@r.postjobfree.com

Date of Birth: 20th February 1989. Marital Status: Married. W O R K E X P E R I E N C E

Swissotel Goa, (Pre – Opening)

Swiss Service Agent, February 2013 to February 2014 Was a part of the pre- opening team, assisted the management in set up of Swiss Service Department, communication department of the hotel (Operator). Handling guest request & complaint using Swiss application

& software. Attending internal & external calls. Taking Food & Beverage orders as per Swiss Service requirement. Handling Arrivals & Departures whenever required.

Marriott Resort & SPA Goa,

GSA (Guest Service Associate) August 2012 to February 2013 Working as a One Stop Station Shift Handler for guest at Concierge Desk handling Guest Luggage, Foreign Exchange, Car Reservations, Coach Arrangements Assisting Guest in Shopping, arranging City Tours, Booking Guides & interpreter for Guest, Making special arrangements for Regular Guest & VIP Guest on their special Occasions, Booking SPA Appointments, arranging Golf Tours, Arranging movie tickets. Event Management Companies in Mumbai & Goa.

Free Lancer March 2011 to June 2012

Providing man power like promoters & models to the various event management firms, also helping them in acquiring permissions from Shopping Malls, Schools, Colleges, I.T Parks, in order to conduct the Events, Promotions & Exhibitions

Young Concepts India Incorporated Mumbai,

Project Co-ordinator April 2009 to February 2011

Major Job role included coordinating with school & colleges for permissions to conduct Corporate Social Responsibility Programs (CSR) in Mumbai. Also conducting the same types of events in other places like IT parks, Shopping Malls etc. Was an active trainer for other city agents in training them to conduct the same events in their cities

Passed Secondary School Certificate Examination (SSC) Maharashtra Board in the year 2005 from Little Flower’s English High School Nallasopara.

Passed First Year Junior College (FYJC), Maharashtra Board in the Stream of Science with PCMB subjects in the year 2006 from Utkarsha Vidyalaya & Junior College Virar. Additional Qualification

Through with Computer Basics.

Worked with IDS, Property Management System for Hotels. Worked with Opera, Property Management System for Hotel English, Hindi, Marathi & Konkani

Listening to Music, Cycling, Bike riding & Socializing. Objective: My hard-working nature, honesty & adaptability makes me a fit individual to work in your organization. L A N G U A G E S

H O B B I E S

E D U C A T I O N



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