Sales Manager
Resume:
ABOUT ME
• Strongly focused, with the
knowledge Office procedures,
basic business and customer
service principles.
• High level of accuracy and
a en on to detail.
• Driven to achieve the best.
• Excellent communica on skills
and a clear and confident
telephone manner.
• Methodical, well organised
approach to work.
LANGUAGES
ENGLISH
AFRIKAANS
REFERENCES
LUCIA MITCHELL
Rhino Manufacturing
T: 079-***-****
MYMOENA MOHAMMED
The House Of Busby (ALDO)
T: 084-***-****
COHAN PLAATJIES
NSF Interna onal
T: 021-***-****
E: ***********@***.***
CHRIS SMITH-SYMMS
NSF Interna onal
T: 021-***-****
E: ******-*****@***.***
WORK EXPERIENCE
Techno Park,
Stellenbosch
Aug 2020 - Present
• Opera ng switchboard, respond to telephone inquiries and transfering calls to correct staff members authorized to solve their issues, and assist.
• Assis ng Registra on team with registering new and exis ng clients with upcoming audits for Cer fica on.
• QC, processing and impor ng client registra on documents on I-pulse.
• E-mail registra on documents to client to register for new audit dates.
• Prin ng Cer ficates to have courier and post to clients.
• Data Capturing Micro reports of Retail Food Audits, (Food Samples, hand swabs, Surface Swabs)
• Assis ng Accounts department checking Invoices are paid on system.
• Booking Mee ng and Boardroom for Training and mee ngs.
• To maintain security by following the covid policies, scanning individuals daily and recording their tempratures.
• Using a posi ve a tude at all mes and responding quickly, resolved customer complaints, concerns and other issues to their sa sfac on.
Cer ficate, Administrator
• Issue Cer ficates to clients. (A er Audits have been done)
• Check client account statuses.
• Update Client folders with neccessary audit documents and Cer ficates issued.
• Handle client quiries on their Cer ficates issued.
• Issuing decision of cer fica on according to the cer fica on procedures, instruc ons and the sanc on catalogue.
• Communica on with cer fied opera on.
• Knowledge and experience of systems and procedures accredited UK and USA.
•
Parow Industrial, Cape
Town
Jun 2017 - Jul 2020
• Adjusted prices according to cost data
provided by management of supply
department.
• Provided value-added services to exis ng clients and obtained and secured new client accounts with the result of increasing revenue for company.
• Responded to daily calls for orders, captured orders on computer system, sent emails, and processed backorders and credit memos to the correct client accounts.
• Accurately quoted pricing and terms
which promoted long-term rela onships and effec vely achieved customer's goals.
• Managed accounts and provided excellent customer service.
• Provide assistance to Office Manager, Logis cs and Stock Manager and Sales REPS
• Producing le ers, memos, reports, spreadsheets, filing and general administra on.
• Managing pe y cash and reconciling monthly bills.
• Pastel
• To ensure that all sales records (manual or electronic) are kept up-to-date and accurate.
Paarden Eiland, Cape
Town
Feb 2017 - May 2017
• Contacted customers via telephone and email and used scripted sales dialog as a persuasive technique.
• Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer sa sfac on.
• Pursued new leads daily to develop new customers.
• Promoted brand and product benefits to poten al clients and secured long-term accounts.
• Con nuously improved customer service, brand awareness and company's reputa on.
• Processed purchase orders and quotes.
• Handled stock
• Managed Promo onal and Marke ng sales accounts
• Handling retail accounts
Tygervalley Mall,
Bellville
May 2014 - Feb 2017
• Mo vated staff and promoted product and services to achieve sales and business goals.
• Assessed sales performance and sales reports to make recommenda ons to improve inventory accuracy.
• To opmize company opera ons, communicated daily with customers to collect feedback, resolve issues, and understand their needs.
• Conducted accurate count of stock-on-hand and reconciled discrepancies to maintain inventory.
• Updated staff schedules to ensure adequate coverage during mes when customer demands were expected to increase.
• Merchandising stock on sales floor, daily stock control. EDUCATION
Parow, Cape Town
2011
Subjects
• Communica on N5
• Office Prac ce N5
• Informa on Processing N6
• Computer Prac ce N6
Parow, Cape Town
2008
Subjects
• Business English
• Business Afrikaans
• Office Prac ce
• Computer Prac ce
• Informa on Processing
SKILLS
REGISTRATIONS SALES SOLUTIONS
COMPUTER PROFICIENT CLIENT RELATIONS
COORDINATING PAPERWORK MARKETING
SALES ORDER PROCESSING
CREATIVE PROBLEM SOLVING ACQUIRING NEW CUSTOMERS
GOAL-ORIENTED CERTIFICATION
NSF
INTERNATIONAL
Front Desk Agent/ Administrator / Cer fica on Administrator RHINO
MANUFACTURING
Sales Administrator
BAGS DIRECT Marke ng Sales Rep
THE HOUSE OF
BUSBY (ALDO)
Supervisor / Sales Consultant
NORTHLINK
COLLEGE
Management Assistant Cer ficate
NORTHLINK
COLLEGE
NSC MATRIC DIPLOMA
LIZAHN
ADAMS
ADMINISTRATOR / FRONT DESK AGENT/ CERTIFICATE, ADMINISTRATOR Denneburg, PAARL, 7600, South Africa
***********@*****.***
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