Customer Service Representative
Resume:
JOHN NORMAN G. BAUTISTA
#*** ***. ****, ********, ********
adkdz6@r.postjobfree.com
Objective: Customer service professional experienced in offering exceptional service to customers in a fast-paced work environment. Successful in solving customer’s concerns with solid communication and interpersonal skills.
PROFESSIONAL EXPERIENCE
Tata Consultacy Services - Optus
Process Associate : 11/2019 - 06/2020
Providing best customer resolutions for telecommunication problems
and inquiries
Managed clients bill/records efficiently
Sutherland Global Services- Microsoft (Sales)
Customer Service Representative : 10/2016 - 08/2018
Providing best customer experience by developing customized sales techniques to successfully sell and upsell Microsoft products and softwares.
Scheduling product deliveries
Handling customer complaints
Facilitating necessary repairs/replacements and installations
Referring customers to appropriate departments to resolve their grievances
Managed clients records efficiently
Vitale Valuation Services Inc.
AutoCAD Designer / Jr. Appraiser : 01/2014-02/2015
Plotting tax maps through AutoCad to see and get the actual size and shape of a certain lot that is being appraised.
Appraisal inspection on the field to get physical details of the property.
Create un appraisal report with an estimated value of the property that were based on all gathered details of the property.
FCC
Logistics / Encoder : 07/2012- 03/2014
Data entry and order processing, ensuring the accuracy and relevancy of all data entered into databases.
Sorting and processing invoices from suppliers
Managed and monitored the status of stock and inventory, assessed tool and equipment availability, and placed new orders
Produced weekly reports for management on materials and tools received, shipping output, and rates
Summary of Qualification :
Proficiency on all Microsoft software’s
Years of responsible work experience in any kind of working environment
Outstanding Customer Service and Communication Skills
Awardee for one of the Best Agents of the 1st Quarter of the Year 2017 - Microsoft (Sales)
Top agent on a monthly basis- Microsoft (Sales)
EDUCATIONAL ATTAINMENT
Tertiary : Republic Central Colleges
Bachelor of Science in Computer Science
2008 - 2012
Secondary : Republic Central Colleges
2004 - 2008
Primary : Republic Central Colleges
1998 - 2004
Character References:
John Raymomd Ambrosio Arem Mangulabnan
Supervisor Supervisor
Optus Optus
Tata Consultancy Services Tata Consultancy Services-Pampanga
I hereby certify that all above information is, to the best of my knowledge and belief, true and correct, and I have not knowingly omitted any related information. I understand that an inquiry in my character and reputation may be conducted.
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