Arti Agarwal

Cell: 408-***-**** adkdmc@r.postjobfree.com

Objective

To be part an high-energy team where I can contribute through my project management knowledge and skills to achieve project delivery goals. Education

• PMI Certified Associate in Project Management (CAPM® 2807458 valid until Sep 2025)

• ScrumAlliance® Certified Scrum Master (Cert ID 001149369 valid until Dec 2022)

• Project Management Practitioner Certificate Course, DeAnza College, Cupertino, CA (2020)

• Agile with Atlassian Jira Certification from Atlassian (2020)

• Six Sigma Green-Belt trained and certified at Hewlett-Packard (2008)

• Master of Arts (Sociology), Christ College, Bangalore University (India), 2002-2004

• Bachelor of Arts (Economics, Psychology, Sociology), Jyoti Niwas College, Bangalore University (India), 1999-2002

Technical Skills

- Project management tools and techniques

- Kanban, Six Sigma, Scrum, SDLC, Agile and waterfall methodologies, Agile project management, partner and cross-functional communication

- Atlassian JIRA, MS Project, MS Office

Professional Summary

APCS Academy (a project of in-school.com inc.) - Project Coordinator (June 2020 - Present) As a project coordinator, supported following projects and initiatives at APCS:

• Researching and building database of various academic institutions and academic requirements.

• Creating a framework for student assessment on their academic interests and establishing capability.

• Working on getting WASC accreditation.

• Participate in various brainstorming, marketing and project management activities. Family Leave (June 2008 – May 2020)

Hewlett-Packard Financial Services – Production Lead (Feb 2007 – June 2008) As a production lead, managed a team, responsible for entering asset level details of all products and services provided by HP on lease in the APJ region. Responsibilities included:

• Handling delivery targets and escalations.

• People management tasks.

• Maintaining 6 Sigma status for the team.

Accomplishments:

• Best production lead at the center level for Q2 2007.

• Won the best-team or runners-up award across HPFS consistently over 1 year (monthly awards). Before I took over as the production lead, the team did not win any awards for 10 months. Awards based on factors such as # of escalations, targets achievement, etc.

• Green Belt Certified - Successfully completed a Green Belt project – improved the overall efficiency and utilization by merging APJ and EMEA teams. The project resulted in savings of 5 head counts.

HP Retail Business – Senior Process Associate (March 2005- June 2007) As a senior process associate in the HP Retail claims team, my work involved supporting HP’s GWE region (Netherlands, Belgium, Norway, Sweden, Finland, Luxembourg, Switzerland) retailers towards claims, missing, missed shipments, damage, promotional claims, etc. As part of my role, I was the SPOC for the following activities:

• Reporting

• Extract all the critical, business reports for the team and ensure the required action is taken on time.

• Update the Business Operations Managers on a weekly basis on the performance of the Retail business.

• Training

• Hand holding the new hires falls under the purview of my activities. Supported & mentored the France team, when the process was taken over by the new hires.

• I have also trained the Retail team on the process changes on a regular basis to ensure that the team is well informed on the changes that could impact the business.

• Team Representative

• On the Kaizen motivation & implementation front, represented the team in discussing the ideas during the Kaizen SPOC meetings.

Accomplishments:

• Based on the analysis of the process escalations identified various process improvements such as maintaining track sheets to help us reduce the number of duplicate claims processed and help in the follow up of the claims to ensure to the Customer is credited on time.

• Received an E-award from WW CRO Manager for contributions to the Retail team.

• Green Belt Trained in Business Process Improvement Scale. Hewlett Packard BPO – Process Executive (August 2004- April 2005)

• Work involved ensuring accuracy, quality and stabilization of the process.

• Dealt with the quality, detection, correction and reduction of errors.

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