Data Analyst Service Representative
Resume:
CAREER SUMMARY
Highly skilled Analyst with *+ years of experience providing results. A motivated professional with a proven record of generating and building relationships while managing projects from concept to completion. As lead on numerous projects, I have successfully collaborated with different business units in order to improve organizational processes. By properly managing data I have removed constraints through analysis and recommended actionable solutions for my organizations.
adkdhk@r.postjobfree.com
WORK EXPERIENCE
Market Data Analyst November 2017- Present
Gympass, Houston Texas
Effectively addressed marketing and organizational issues by presenting recommendations for improvement
Provided key insights with intuitive dashboards using Excel pivot tables and advanced VBA functions
Served as subject matter expert for Data Analytics, and was responsible for system automations
Administered SQL queries to research and analyze data in order to address organizational problems
Successfully directed Market Research team in order to create intuitive visual aides to display company processes
Provides management and sales teams with solutions to identify growth opportunities for clients and departments
Demonstrated the ability to effectively communicate, collaborate, and present effectively with all levels of the company Business Analyst January 2017 – November 2017
Himalaya Herbal Healthcare, Sugar Land
Responsible for business analytics, data development and data management for North American operations
Utilized ERP systems (Netsuite / Sales Force) to provide insights and recommendations on key drivers of business
Tasked with managing and actively developing recurring reports for all levels of the organization
Prepared quarterly Dubai presentations with PowerPoint, with data from syndicated data sources (SPINS, Vendor portals)
Owner of all SEM (Search Engine Marketing) reporting by utilizing Google Ad-words and Google Analytics Customer Service Representative July 2016 – November 2016 E-Tech Global Services, Nacogdoches
Maintained a positive, empathetic and professional attitude toward customers at all times
Properly handled Customer Proprietary Network Information
Offered outstanding customer service by professionally handling Verizon service platforms
Built sustainable relationships and trust with customer accounts through open and interactive communication
Acknowledged and resolved customer complaints involving accounts and service EDUCATION
Bachelor of Business Administration in Management, December 2016 Stephen F. Austin State University
Nacogdoches, TX
CO-CURRICULAR & VOLUNTEER EXPERIENCE
Alpha Phi Alpha Fraternity Incorporated, Iota Mu
Lead / organized / and participated in various philanthropic & social events for the Nacogdoches community
Elected Community Service Chair
Annually raised thousands of dollars for Chapter use
Established relationships with local businesses and venues in order to contribute to the success of the Fraternity
1000+ Earned Volunteer hours
SKILLS
Strong Leader and reliable self-starter
Great communicator and collaborator
Certified in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Access)
Big Data Analysis – Python, MySQL, Google Analytics
Data Visualization – Tableau, Google Data Studios
Experience in leading various demanding projects
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