TI

TERRI INGRAM

adkdf3@r.postjobfree.com 210-***-**** San Antonio, TX 78220

Enthusiastic Client Service professional with over 10 years of client interface experience. Well-versed in customer service products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Hardworking customer service representative accustomed to fast-paced inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer standards and best practices. Inbound and outbound calling

Client Interface

Helpdesk Support

Customer Service

Problem Resolution

Customer relations

Senior leadership support

Conduent San Antonio, TX

Customer Service Associate

10/2018 - 11/2020

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Shared detailed information regarding patient care options to help customers make decisions.

Calling Solutions San Antonio, TX

Customer Service Agent

03/2006 - 11/2011

Returned all routine and general customer calls in good time. Responded to customer requests for unavailable products and suggested other suitable options.

Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems. West Corporation San Antonio, TX

Customer Relations Representative

01/2004 - 06/2006

Capitalized on opportunities to enhance customer experiences and bring in repeat business.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Dayton Job Corp Canton, OH

GED

11/1999

Restore Education San Antonio, TX

Some College (No Degree) in Phlebotomy

Summary

Skills

Experience

Education and Training