Technical Writer Manager

TODD LUCAS, M.Ed

817-***-**** *************@*****.*** Euless, Texas linkedin.com/in/Todd-Lucas

PROFESSIONAL PROFILE

Engaging, relatable and inquisitive Technical Writer, Trainer and Curriculum Designer who applies strong instructional leadership skills to develop interactive learning experiences that positively impact performance. Continually analyze existing programs to identify best practices that improve efficiency and workflow. An accomplished trainer and skilled communicator able to build collaborative relationships across an organization and deliver programs that heighten employee competency levels and morale.

AREAS OF EXPERTISE

Technical Writing

Instructional Delivery

Instructional Design

Content Creation

Leadership Development

Curriculum Development

Process Improvements

Cross-Functional Communications

Relationship Building

PROFESSIONAL EXPERIENCE

TECHNICAL WRITER, EDITOR & TRAINING CONSULTANT 2019-2020

Retained by non-profit organizations and businesses from diverse industries to work on training and communication projects. Cultivated relationships with internal stakeholders and collaborated on project deliverables. Facilitated training and conducted professional presentations.

Partnered with national leaders at the American Heart Association to draft, edit and publish new certification standards for the Heart Post-Stroke/Heart Failure Certification pilot program.

Edited 460 existing and wrote over 20 new software knowledge-based articles for ResMan Software, a property management software company, ensuring that the self-help section of their resident program was relevant and of value to clients.

Facilitated engaging Tableau Data Visualization Software system training to learners at various locations and across a multitude of professional disciplines and cultures, using Adult Learning Theory to enhance content delivery, and consistently receiving outstanding evaluations of 90% or higher from program participants.

AMAZON, Coppell, Tx 2016-2019

Technical Trainer/Technical Writing/Instructional Designer

Utilized the ADDIE process to analyze, design, develop, deliver/implement and evaluate new hire training via instructor-led learning modules in a real-time, rapidly changing environment. Collaborated with cross-functional subject matter experts (SME) to create user-friendly learning experiences to address business needs.

Selected as one of the site leaders for a holiday season pop-up facility. Initiated, created and implemented all job and training aides, coaching sheets and documentation that enhanced workflow and ensured consistency in performance. Ultimately best practices were adopted by three regional facilities.

Conducted an extensive salary market study and shared recommendations with senior management, which contributed to a salary restructure for hourly employees.

Authored a comprehensive workflow and workplace improvement proposal for one of the company’s largest fulfillment centers that influenced resource planning and improved team productivity and morale.

Rewrote and edited the Inventory Control/Quality Assurance Department’s training documentation, which heightened individual and team performance, promoted cross-functional collaboration, and increased employee retention by 15% beyond the 90-day probation period.

TODD LUCAS Page Two

SAM HOUSTON HIGH SCHOOL, ARLINGTON INDEPENDENT SCHOOL DISTRICT, Arlington, TX 2012-2015

Teacher/Curriculum Writer

Developed curriculum and taught world geography to 9th grade students. Worked on high priority projects that impacted the district.

Played a leadership role in developing and launching the curriculum, testing, homework guidelines and procedures for the new 9th grade educational center that led to significant improvements in students’ academic performance.

Co-led a highly effective Professional Learning Committee (PLC) team that became the model for the district.

Acknowledged throughout the school as a leader in classroom teaching and instructional content design, consistently achieving exceptional ratings by school administrators.

Authored, edited and published new course curriculum for a human geography course to be offered as part of the district’s curriculum.

PRIOR RELEVANT TECHNICAL WRITING/TRAINING POSITIONS

RCM TECHNOLOGIES, Dallas, TX

Technology staffing company and provider of business and technology solutions.

Contract Training Department Manager & Technical Writer

Served as the project lead for a major, high priority network infrastructure renovation for the Dallas School System. Developed all the training materials, guides, and trained SME staff to ensure project was completed on-time, within budget and achieved all school system requirements.

SOFTWARE SPECTRUM, Garland, TX

A provider of information technology solutions.

L&D Manager/Technical Writer

Proofread, edited, and streamlined all America Online (AoL) training materials, web-based documentation, FAQ’s, knowledgebase articles, user manuals. Aided in implementation of new LMS system for employee training.

Co-led a major initiative to remotely hire and train the operational staff for a new call center in Delhi, India that was completed ahead of schedule and enabled an earlier than anticipated opening.

EDUCATION

University of Texas at Arlington, Arlington, TX

Master of Education, Curriculum & Instruction

Bachelor of Arts, Interdisciplinary Studies, World History/Foreign Politics

ADDITIONAL SKILLS & INTERESTS

Technology: Adobe Captivate, Adobe XD, Camtasia, Articulate Storyline, Oxygen XML, Tableau, Lucid Chart, Visio, Confluence, HTML, Google Analytics, Asana, Robohelp, Share Point, Microsoft Office 365

Affiliations: Boys Scouts of America: Eagle Scout, 1984

Interests: Woodworking, motorsports, music, film/novel writing, traveling, WWII Naval History, custom PC building, camping, backpacking, skiing

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