Program Assistant

NATALI RAMIREZ

** ******** *****, ********* ***, New York, New York 10031

347-***-**** ************@*****.***

1

S TAFF AND CUSTOMER S U P PORT

Q U A L I F I C A T I O N S P R O F I LE

Versatile, detail-oriented, and dedicated professional offering hands-on experience in a wide range of administrative functions; backed by expertise in event administration, procurement, and space lease agreement negotiation. Adept at generating effective and accurate report essential to address disputes within fast-paced settings without compromising quality and results. Equipped with outstanding communication and interpersonal aptitudes in building a strong rapport with colleagues and professionals of all levels. Proficient in Microsoft Office applications

(Excel and Outlook) and Microsoft Office 365. Articulate communicator; bilingual in English and Spanish. A R E A S O F E X P E R T I S E

Customer Service Project Management

Cross-functional Collaboration Regulatory Compliance Business Core Process Program Administration

P R O F E S S I O N A L E X P E R I E N C E

THE BRIDGE INC., BRONX, NY

Program Assistant 2017–Present

Diligently perform tasks at the front desk, in charge of answering and transferring phone calls, receiving patient, and informing proper personnel

Effectively handle consumer and staff MetroCard while gathering office supplies and medication deliveries

Purchase supplies for the entire office comprise of 50 individuals

Retrieve new patient information from the Maven mental health portal

Record new referral information on AWARDS system

Provide monthly billing for the Bronx Shelter ACT Team and carry out diligent search by reaching out to, shelters, local hospitals, and the New York City detention centers to search for absent patients. NEW YORK DEPARTMENT OF EDUCATION, NEW YORK, NY

Vendor Relations Associate 2017–2017

Established and cultivated strong rapport with vendors and team members of Curriculum Instruction and Professional Learning Department

Held responsibility for preparing purchase orders and space-lease-agreements; presenting essential documents to the Department of Contract and Purchasing for approval, and registering approved contracts on FAMIS portal

Administered the updating of fees, contact information, and venue capacity for the Budget and Operations teams master space and caterer’s spreadsheet

Successfully provided more than eight additional venues that served rental space for events and offered WEST HARLEM DEVELOPMENT CORPORATION, NEW YORK, NY

Administrative Assistant 2012–2017

Rendered administrative and clerical assistance to the executive director and program director, which included managing calendar management, coordinating meetings, preparing materials for the board, as well as sending reminders to designated participants

NATALI RAMIREZ

35 Hamilton Place, Apartment 609, New York, New York 10031

347-***-**** ************@*****.***

2

Promptly responded to all inquiries and submitted check request to vendors and payment request to official sponsor

Seamlessly managed stock and inventory which entailed placing of orders for larger events and organization of travel arrangements

Offered support to low-income families with children regarding an annual lottery in Columbia University's Summer Camp Program, ensuring they provided proper forms within the allocated timeframe

Administered the recruitment of elder participants for the Senior Summer Employment Program

Assisted in planning the 2013 and 2015 staff board member retreat by coordinating hotel accommodations and food, as well as maintaining open communication with hotel salesperson

Received more than 100 toys and books donations from Alex Toys Brand for the WHDC holiday toy give away for low-income families in the West Harlem Community

Promptly responded to queries in regard to walk-in community residents and offered assistance in providing resources to address their needs

Earlier Position Held

US DEPARTMENT OF IMMIGRATION SERVICE, NEW YORK, NY Mail Clerk and Customer Service

A D D I T I O N A L E X P E R I E N C E

JUST INTERPRETATION, NEW YORK, NY

Spanish Interpreter 2016–2018

Took charge of interpreting messages from English to Spanish and vice-versa throughout medical, family court, and Administration of children Service (ASC) social work visit

Served as an interpreter in nutrition workshops in Elmhurst Hospital in Queens, New York LEGAL LANGUAGE INTERPRETING AGENCY, NEW YORK, NY

Spanish Interpreter 2004–2007

Exemplified expertise in translating English to Spanish and Spanish to English in a precise and professional manner

Diligently rendered assistance in various cases in court and state administration E D U C A T I O N

Associate’s Degree in Liberal Arts, 2009

Borough Manhattan Community College, New York, NY

Spanish Medical Interpreting Certificate

City College of NY, Professional Learning Program, New York, NY P R O F E S S I O N A L D E V E L O P M E N T

Cardiopulmonary Resuscitation Certification, Red Cross New York, NY Health Insurance Portability and Accountability Act (HIPPA) Certification Licensed Notary Public, State of New York

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