Sales Assistant
Resume:
SUMMARY
Versatile Supervisor with advanced personnel and inventory management experience. Creates
success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.
SKILLS
Knowledgeable in communication
Processes and procedures
Leadership
Business operations
Team management
Invoice generation
Administrative support
Relationship development
Contract development and management
Data analysis and reporting
Systems and automation applications
EXPERIENCE
Supervisor
Reisterstown, MD
The Home Depot/ Jun 2017 to Current
Spearheaded transformation of work area, increasing production, reducing turnover, eliminating waste and enhancing quality within three months. Established and enforced clear goals to keep all employees on same level and working collaboratively.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Collaborated with program administrators in preparation of budget and development of program policy goals.
Established solid working relationships with peers, Managers and Assistant Managers through effective communication, product and knowledge skills. Increased productivity by 20% and reduced material waste 17% by consistently seeking efficiencies.
Front End Supervisor/Replenishment Manager
Rockville, MD
Michaels Companies Inc./ Oct 2011 to May 2017
Controlled cash movements and department expenses to maintain budgetary goals. Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Handled payment processing duties and provided customers with receipts and proper bills and change.
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Jeanne
Livingston
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Glen Burnie, MD 21060
Elevated store's guest satisfaction index from 40% to 65% within 6 months through customer service and awesome cashiers.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Resolved customer problems by investigating issues, answering questions and building rapport.
Set and optimized employee schedules to secure proper coverage for all shifts. Deputy Sheriff/Administrative Assistant
Accomac, VA
Accomack County Sheriff's Department/ Sep 1998 to May 2011 Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
Participated in discussions with personnel to address job performance. Improved productivity and case turnaround time by efficiently managing 12 employees. Stepped in to handle Sergeant's responsibilities during absences to maintain smooth operations.
Served over 1500 civil process documents over 12 years, including subpoenas and Criminal and Driving records.
Drafted over 5000 incident reports detailing criminal activity, civil proceedings and varied incidents.
Assistant Manager
Wallops Island, VA
Royal Farms/ Feb 2004 to Apr 2011
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Trained team of 12 to deliver outstanding customer service, boosting customer satisfaction ratings 92%.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
EDUCATION AND TRAINING
Some College (No Degree): Business Administration And Management University of Phoenix
Online, Campus
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