Katherine Marie O'Brien

509-***-****

adkd6v@r.postjobfree.com

Education

●Associates Degree in Professional Office Administration/Accounting/Paralegal from Trend College, East Wenatchee, WA 1992

●High school diploma from Davenport high school, Davenport, WA 1989

Skills

●Received "Certificate of Recognition" by the Spokane County Commissioners Spokane Area July 2000

●Have proficiency in Excel, Word, Office, Access, Siebel, Outlook, Word Processor,

●Proficient in multiple phones, payroll (P/R), (68 wpm), 10-key, mailroom, floor supervisor, Adm. Assistant, Paralegal Blueprint prints, Elec/Schematics and Customer Service, QuickBooks.

Work Experience

Head Bartender/Manager July 2017-Current

CB Quenchers July 2017 - Current

●Providing Customer Service

●Totaling and adding all pull-tab tills and bank rolls

●Servicing and making drinks, food and change.

Customer Service & Admin Assist.

US Tech Solutions Feb 2017 - April 2017,

●Customer Service in Supplies at Pitney Bowes.

●Called and received calls to order new postal meter supplies.

●Customer Service in Claims file claims, transfers, total loss vehicles

●Set up field inspectors, safelight claims, questions about account.

Customer Service & Admin Assist.

US Tech Solutions May 2015-Aug 2015

●Customer Service in Supplies at Pitney Bowes.

●Called and received calls to order new postal meter supplies.

●Customer Service in Claims file claims, transfers, total loss vehicles

●Set up field inspectors, safelight claims, questions about account.

Office Assistant

American directions workforce (P/T Nights) May 2015 Nov. 2015

●Survey for Political Campaigns.

●Listened to outgoing calls from CS representatives

●Judge their call flow information, etc.

Customer Service & Admin Assist.

US Tech Solutions Aug 2014-Jan 2015

●Customer Service in Supplies at Pitney Bowes.

●Called and received calls to order new postal meter supplies.

●Customer Service in Claims file claims, transfers, total loss vehicles

●Set up field inspectors, safelight claims, questions about account.

Financial Analyst

Banner Bank Jan 2014 - Aug 2014

●Checked all merchants’ terminal transactions for any changes, credits, charges or questions.

●Updated and enrolled new and existing customers.

●Handled all complaints, emergencies, top priority banking questions, charges and problems.

Banking Merchant Services,

Icon/Rose INT INC (Temp-Service) Oct 2011-Jan 2012

●Checked all merchants’ terminal transactions for any changes, credits, charges or questions.

●Updated and enrolled new and existing customers.

●Handled all complaints, emergencies and top priority banking questions, charges and problems.

Acts Payable/Receivable Representative

West Corporation INC Sept 2008 - Feb 2011

●Billing for AT&T phone, cell phone and DirecTV.

●Answered bill questions, updates information

●Educated customers in new equipment.

Floor Supervisor/Trainer

I.C.T Corporation INC Oct 2005 - Aug 2008

●Became Floor Supervisor after 4 month, I took over all the calls reps could not solve.

●Fixed all problems/complaints, in a professional/kind way.

●Trained all new and existing employees.

Electrical/Mechanical Engineer

R.A. Pearson Dec 1998 - Aug 2001

●Prepared daily planning list for the shop.

●Taught myself the CAD system in just a month.

●Redesign/updated Machine History Log for every machine R.A. Pearson had ever built/designed.

●Made all Elec. Labels, manuals with drawings for every Mach machine.

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