Admin, Accounts

Karen Goliath

Debtors

Profile

I am hardworking and dedicated and willing to conform to any task at hand. I possess good and clear communication skills, am a team player and always willing to learn more.

Employment History

Credit Admin Teamleader - International Colleges Group, Cape Town January 2005 - January 2020

Management of student account query helpdesk

Management of query cases assigned via Dorado & CRM Action and resolve escalated account queries/requests Capturing of all financial entries

Bank uploads

Bureau requests

Stat reports – daily and monthly

Staffing – ensuring best practice by staff as per company policies Cash Office Administrator - International Colleges Group, Cape Town September 1999 - December 2004

Daily receipting: all payments – cheques, credit cards, cash Daily banking: prepare deposit slips and ensure safekeeping for Fidelity Guards Receipting queries : resolving all related matters Ensuring foreign payments are executed efficiently by submitting appropriate documents to the bank

Cash analysis: ensure that monies received from national branches are allocated to relevant student accounts

Assisting national branches telephonically with student payment queries Debit Order Clerk - International Colleges Group, Cape Town June 1996 - August 1999

Processing of all debit orders on the date requested by student Ensuring that all unpaid debit orders are sourced to collections department Recording of PD, RD cheques and advising student thereof Resolving queries related to direct deposits

Resolving all payment related queries telephonically, via email, fax from branches, student services, walk ins

Mailroom Clerk - Intec College, Cape Town

December 1993 - May 1996

Receiving all mail from post office

Opening & distribution of mail to the various departments Receipting of all payments received

Preparing cash analysis for capturing of all payments received from mail and the branches Processing of all enrolment forms

Resolving all account queries

Personal Information

5a Muritz Place

Coniston Park

7945

076*******

***********@*****.***

Professional skills

Verbal and Communication

Prioritization and Problem Solving

Analytical

Customer Service and Telephone Etiquette

Languages

English

Afrikaans

1/2

Education

Bookkeeping - Damelin Face to Face, Cape Town

September 2001 - November 2001

Damelin higher certificate in Basic Bookkeeping

Basic Computer Systems - Efficiency Unlimited, Cape Town May 1991 - August 1991

Beginners Typing, Electronic memory type writing,

Dictaphone,

Word pro.

Mulimate

References

Mr Tony Isaacs - International Colleges Group

****.******@***.***.** - 021-***-****

Ops Manager

2/2

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