Receptionist/Customer Service
Resume:
STEPHANIE TWEETEE B. BIOL
Address: Electra Steet, Abu Dhabi
Mobile: 056*******/050*******
E-mail: *********.****@*****.***
OBJECTIVE:
To obtain a position in an organization that will allow me to utilize my leadership, organizational, and management skills for future growth.
WORK EXPERIENCE:
RECEPTIONIST
Flowtronix
July 02, 2017-July 29, 2020
Job Description:
Telephone handling (Incoming & Outgoing Calls)
Receiving couriers
Fax and courier documentation
Coordinating with the Sales & Marketing Dept. for tender document submission & sample collection
Driver coordination
Greeting guests and & visitors
Meeting room allocations
Office & meeting rooms cleanliness and orderliness
HR Section Support
1.)Candidate Invitation
2.)Update Recruitment File
3.)Arrange Candidate File
4.)Organize Candidate seating during their stay, coordinate meeting with the interviewers and manage needs of candidates
Invoice registration
Document sorting support of Flowman File Rack
Organization & management of FT product display room
Attendance & timekeeping
Document transmittal
P.O Box documents and distribution
Visitors log sheet
General support team member liaise with all members and department
SUPERVISOR
Prime Hospitality-Russo’s Pizzeria
May 9, 2015- May 09, 2017
Al Wahda Mall, Abu Dhabi, U.A.E
Job Description:
Preparing weekly and monthly report to the Head Office, (Posted Invoices, Sales Report, Petty Cash, Driver’s Overtime, etc.)
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork, Attendance, Loyalty Card, Guest Survey, Break Sheets
Prepares sales and expense report as well as bank reconciliations
Dealing directly with the guest and handles guests complaints
Communicating with the support departments and maintenance companies through e-mails and calls
Handling dine-in & delivery operations
Posting Invoices from the suppliers into the My Inventory system
Compile and balance cash receipts at the end of the day or shift
Supervises and insures correct and on-going training of all new and current restaurant associates in accordance with restaurant policies, service standards, guest satisfaction, goals and procedures
Remains in dining room, particularly during peak business hours, greeting and talking with guests and assisting staff when needed
Sending closing reports to the Operation Manager, Call Center & Finance team at the end of the shift
SERVER
Kuwait Food Company-Americana-Red Lobster
Al Wahda Mall, Abu Dhabi, UAE
November 12, 2012-November 12, 2014
Job Description:
Taking guest’s order & introducing Menu Promotions
Performing VIP Service (Valued & Important through Personalized Service)
Identifying guest occasion, delivering & serving food
Performing running & closing duties
Sending breaks & checking the daily operation as the Shift Leader the week
Checking back the guest, have check ready to deliver at guest's convenience & collect payment
Establishing guest connection, refilling drinks, pre-bus to active service ware & anticipating guest needs
ORDER TAKER
Marco Polo Plaza
June 27, 2011-November 05, 2012
Cebu City, Philippines
Job Description:
Answering telephone calls & taking guest’s order
Setting up trolleys and trays for room to room deliveries
Doing beverage inventory every after shift
Conducting revenue reports and prepares the endorsement for the next shift.
Doing the cashiering & endorsing guest checks at the Front desk
Answering guests inquiry, taking notes of guest’s requests and setting up amenities for VIP guest
Making the briefing minutes and checking emails for any updates
EDUCATION:
Bohol Island State University
C.P.G North Avenue, Tagbilaran City, Bohol, Philippines
Bachelor of Science in Hotel and Restaurant Service Technology
2007-2011
PERSONAL INFORMATION:
Age: 32 years old
Date of Birth: June 29, 1988
Place of Birth: Mangagoy, Bislig, Surigao del Sur, Philippines
Gender: Female
Height: 5”4
Civil Status: Single
Nationality: Filipino
Religion: Roman Catholic
REFERENCES:
Mr. Jaison George
Restaurant Manager
Purple Honey Group
Abu Dhabi, UAE
Ms. Ariane Castillo
HR/Admin
Flowtronix
Abu Dhabi, UAE
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