AJIN LATHIKUMAR

**** ** ******* ****, *********** ON L5W 0C3

Ph: 647-***-****

adkcs0@r.postjobfree.com

www.linkedin.com/in/ajinlkr

SUMMARY

8+ years of qualitative experience in Team Management, Technical Support Operations, IT Infrastructure Management, System/Server Administration with technical expertise in the implementation, operations and support functions. Strong Background in managing Citrix XenApp and XenDesktop 7.5/7.15.1, CVAD 1912, XenApp 6.5, XenDesktop 7.6, Citrix PVS, Windows and SQL clustering, VMware 5.5 and 6.5, Cisco UCS Servers, Windows Server 2008/2012/2016 Administration, PowerShell/PowerCLI scripting, Windows 7 /10 and Thin Client (Dell & HP) Administration, VMWare Horizon 7, App Volume, Infra component troubleshooting and Vendor management Knowledge in Azure, EMC Avamar Gen4S (Backup & restore solution), NetApp ONTAP Storage (SAN, FC Switches, Zoning, LUN / Volume management), Linux OS, AD Policies, DNS, DHCP, FTP, LAN/WAN, Citrix NetScaler Load Balancer, Citrix Hypervisor and Hyper-V

EXPERIENCE

SYSTEM ENGINEER, CANADA CARTAGE SYSTEM

27TH MAY 2020 – PRESENT

Major Activities

Redesigned Citrix infrastructure considering HA with 1912 cu1

Upgraded Netscaler VPX to ADC 12.1 (GSLB and Gateway)

Migrated Windows Server 2003 file server to Windows Server 2016 Std. Responsibilities

Working as Citrix SME

Responsible for Planning, Implement, upgrade, automate and troubleshooting CVAD infrastructure components

Managing Citrix Storefront, License Server, Director, DDC and VDA/Target Machines

Manage NetScaler VPX (GSLB) for load balancing

Creating new vDisk and managing vDisks using PVS

Provisioned new VDI/Applications using PVS

Creating new Citrix policies according to requirements

Renewing SSL certificate in Citrix Farm

Installing and configuring applications in VDI environment – Windows Server 2008 R2, Windows Server 2012 R2 and Windows Server 2016 OS

Configuring and managing file server and MS SQL Server failover cluster

Managing applications servers hosted in VMWare

Configuring and maintaining VMWare infrastructure including ESXi Hosts, vCenter Server, Networking using vSS and vDS, Datastores, VMware Update Manager, Virtual Machines and templates.

Work with different internal application team to build or upgrade new projects

Managing Active directory, DNS and DHCP

2

ASSOCIATE INFRASTRUCTURE ANALYST, UST GLOBAL

5TH JUNE 2013 – 17TH JANUARY 2020

Major Clients worked with: Anthem, Inc, Walmart, Provident, Florida Blue Etc. Major Activities

Changed the connection architecture between Cisco UCS and NetApp Data ONTAP Storage

Migrated Windows Server 2008 to Windows Server 2012 and 2016

Migrated Widows 7 to windows 10

Implemented Citrix VDI Chargeback.

Created a GUI tool named ‘Quick Access Tool’ in PowerShell to execute daily operations with ease.

VMWare vCenter migration from 5.5 to 6.5 without any vendor support.

Citrix XenDesktop Infrastructure upgrade from 7.5 to 7.15.1 without any vendor support

Dual upgrade of Cisco UCS firmware without any vendor support

Played major role in Citrix XenDesktop 7.5 implementation and roll-out for 2000 users Responsibilities

Service owner (Lead) of Citrix VDI infrastructure - Citrix, VMWare, Cisco UCS and Windows Server OS

Responsible for Planning, Implement, upgrade, automate and troubleshoot infrastructure components

Managed Citrix Storefront, License Server, Director, DDC and VDA/Target Machines

Created new vDisk and managing vDisks using PVS

Provisioned new VDI/Applications using MCS and PVS

Created new Citrix policies according to requirements

Provided user assistance using remote tools. Such as Shadow, SCCM Remote control viewer, Skype screen sharing.

Installed and configured applications in VDI environment – Windows 7, Windows 10, Windows Server 2008 R2, Windows Server 2012 R2 and Windows Server 2016 OS

Automated daily tasks using PowerShell and PowerCLI scripting

Configured and maintained VMWare infrastructure including ESXi Hosts, vCenter Server, Networking using vSS and vDS, Datastores, VMware Update Manager, Virtual Machines and templates.

Managed Cluster configuration - vSphere HA, DRS, vMotion, Snapshots and FT

Built new VMs using templates, OVA/OVF, Virtual appliances in DMZ, PROD and DEV environments

Installed and managed Windows server 2008/2012/2016 and Microsoft SQL Cluster

Configured two node cluster and multi-subnet cluster

Install, configure and troubleshoot applications such as MS SQL, Citrix, MS Office applications, SCOM, nimsoft, IBM RAD, WebSphere, Apache, Eclipse, MySQL etc.

Provided support for IT Client Services and Enterprise Application team.

Managed Cisco UCS servers (FI), configure VLAN, maintaining Service Profiles and policies

Added new blade to chassis and configure with UCS Service profiles

Built and managed VMs in Hyper-V

Created new OU, User Account and Groups in Development AD

Install, configure and perform hardening on Windows Thin PC, Windows 7, Windows 10 and Thin Clients by following defined ITIL process.

Customized Linux based Thin Client OS to meeting the access criteria

Managed HP Device Manager and Dell Wyse Manager (FTP)

Get the relevant approval from Change Authority team and perform:

Test new OS – Windows Server 2016, Windows server 2012

Deploy patches using SCCM in Windows Servers and VDI machines

Perform SLCP for each service

3

Performed daily checklist – Health of critical services

Collaborated with Client IT and internal Support team to gather new requirements & for troubleshooting.

Represented Internal/External and Customer Audit.

Forecast the capacity usage, fine tune and initiate procurement upon demand.

Present the Change Request for any major infra level changes or for new implementation.

Joining Major Incident calls if related service went down.

Design Security control IT policies and Disaster recovery policy for different Client projects.

Work with multiple vendors for renewal, technical support and procurement

Created and maintained Infrastructure documents, KB articles, Polices, Process and SOP documents

Provided training to new members, especially on DR and SLCP execution FREELANCE COMPUTER REPAIR TECHNICIAN

OCT 2011 – MAY 2013

Performed on-site repair and preventive maintenance on Laptops/Desktops.

Install new hardware/software/OS, assemble new computer based on the customer requirement

Keep the stable state of OS as restore Point before applying any change

Configure Dual OS

Installing and Managing Ubundu OS

TECHNICAL SUPPORT ENGINEER, ALERT BUSINESS GROUP

15TH MARCH 2011 – 21ST SEPTEMBER 2011

Providing computer support services in both software and hardware for customers.

Physically setting up of computers and software system installation of various computer

Maintenance and upgrading of computer systems

Setting up new Network and connecting computers for various organizations to enhance communication.

Installation and maintenance of LAN and WIFI network.

Structured cabling (CAT 5e).

EDUCATION

2007 - 2011

B.TECH IN COMPUER SCIENCE AND ENGINEERING, UNIVERSITY OF KERALA 2005 - 2007

+2, HSE

CERTIFICATIONS

CCP: Deploying Citrix XenDesktop 7 Solutions

VMware associate cloud

MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST

IELTS CLB 7.5

CCNA

ITIL Foundation

VMware Data Center Virtualization

[Microsoft Certification ID: 9916409]

Windows® server 2008 R2 Active Directory,

Configuration [70-640] Windows® 7,

configuring [70-680]

4

SKILLS

Citrix XenApp & XenDesktop Administration

Windows Server Administration

Cisco UCS management

Change Management

Team management

Plan and execute project perfectly

VMWare ESXi Administration

User and Endpoint management

Time Management

Vendor management

MS Office/365

TRAININGS

Vmware vsphere 5.5, 6.5 and Advance troubleshooting from vmware

Microsoft Azure from Microsoft

Cisco UCS management from Cisco

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