Front Office Service

MARICEL T. SABIO

Home address : **** ********* ** ***** * Brgy. Hugo Perez

Trece Martires City Cavite Philippines

Contact No. : +63-961*******

Email address : *******.******@*****.***

OBJECTIVES:

To be able to apply my skills based on international standard service. To develop personality and skill by performing the task I will be entrusted with. PERSONAL DETAILS:

Date of birth : October 29, 1979

Place of birth : Manapla, Negros Occidental Philippines Age : 41 yrs. old

Gender : Female

Height : 5’4

Nationality : Filipino

Marital Status : Single

Parents Name : Mr. Jose A. Sabio Jr. & Mrs. Patria Tupas Sabio EDUCATIONAL ATTAINMENT:

SECONDARY: Las Pinas College

Pilar Village Almanza Uno, Las Pinas City, Philippines 1996

Training and Certifications:

BNS HOTELIER TRAINING CENTER

Comprehensive Housekeeping Course

June 13-20, 2006

ISO 9001: 2000 version awareness training( QMS )

June 2002

PRE-OPENING TEAM CERTIFICATE

Fujairah Rotana Resort & Spa United Arab Emirates

March 11, 2007

WORK EXPERIENCE:

Six Senses Zighybay Resort and Spa August 28, 2008 – March 30,2020 Dibba Oman

Villa Attendant / Butler / Front Office Receptionist Fujairah Rotana Resort and Spa March 11,2007 – August 3, 2008 Room Attendant P.O. Box 1856 Fujairah, UAE

Duties and Responsibilities ( Guest Experience Maker / Butler ) Perform department operations according to procedures and standards prescribed in the Department Operations Manuals so as to provide an efficient, courteous, and professional Guest Relations services. Provide guest information and assistance, ensuring maximum guest satisfaction. Conduct site inspection for FAM trip and individual. Google guest’s information in order to provide professional guest service.Check with housekeeping department and also with other departments that villas are ready for occupancy. Liaise with the bell desk to deliver luggage to the villa and communicate with other departments regarding group check-ins, check in by 4x4 Mountain experience, Speed Boat experience, and Paragliding experience a. Note requests for wake-up calls, transportation arrangement and general enquires. Settle guest’s complaints with tack and diplomacy. regarding to group and VIP check-ins. Keep a record of guests’ arrivals, day and time of check-in, length of stay, and their special requirement and preferences. Manage the booking of rooms. Transact foreign exchanges for instance, converting their currencies and travelers’ Cheques into local.

Duties and Responsibilities ( Room Attendant )

-Responsible for preparing and cleaning guest rooms to include replacing bed sheets, making up bathroom amenities, replenishing mini bars inside the room, and maintaining its cleanliness at all times.

-Responsible for assisting guest request such as providing them with additional room amenities, extra errands like room servicing of food and facilitating other service requests like internet connections, cable and TV services.

-Responsible for checking and reporting any parcels, belongings left to be surrendered to Lost and Found Section of the Housekeeping department to be returned to rightful owners.

-Responsible for providing turn down service for all occupied guest rooms and expected arrival rooms in the evening and replenishes guest amenities and towels when necessary during turn down service and undertakes special guest requests.

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