Nursing professional
Resume:
Amy Cook, MSN, RN
Kalamazoo, MI 49009
********@*****.***
Experience:
Hospice Care of Southwest Michigan Clinical Informatics Nurse
May 2020-Present
Participates in the maintenance, upgrades, and improvement to the EMR production and training environments.
Supports the implementation of new informatics applications and new informatics functionality. Supports and participates in validation testing.
Responds to end user application issues, investigates and researches problems. Recognizes, isolates, and resolves clinical information systems problems.
Develops and maintains communication and training documents related to standard informatics applications use, changes resulting from upgrades, and implementation of new functionality. Works with IT and other departments to ensure staff can access documentation when it is needed.
Routinely provides informatics training in a variety of formats enabling staff to effectively and efficiently use the applications. Gathers trainee feedback and adapts training to better meet end user needs. Works with clinical preceptors to ensure they are proficient in and are teaching employees informatics best practices.
. Evaluates end user proficiency through chart review and observation. Identifies gaps in end user proficiency and works with staff and clinical leadership to close these gaps
Understands and complies with Hospice Medicare and Medicaid conditions of participation.
Borgess Medical Center Cardiology Data/Analytics Nurse Manager
June 2019-May 2020
Coordinate all cardiac registries and accreditations including BMC-2 for coronary and vascular, NCDR registry for Cath/PCI, AFIB, AICD, PVI.
Create, maintain and continually monitor Key Performance Indicators for service line.
Communicate quality metrics to key organizational stakeholders.
Create quality dashboards, continually improving visual representation of key performance metrics.
Collaboration with service line leadership to complete order-set review ensuring orders are in compliance with current treatment guidelines.
Ad Hoc report writing to provide needed data for service line leaders.
Supervision of heart failure and AMI clinical nurse coordinators, ensuring program compliance.
Instructs care team on proper documentation to promote clear communication, and to adhere to evidence-based practice, and to meet regulatory, accreditation, certification, and payor requirements.
Partner with Informatics to standardize EHR documentation.
Spectrum Health Lakeland Performance Improvement Engineer for Cardiovascular Services
July 2018-June 2019
Leads clinical quality improvement initiatives to accomplish measurable patient care advancement.
Collects and analyzes quality data to initiate, develop, and recommend sustainable, repeatable, and quantifiable clinical practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
Coordinator for all cardiac registries and accreditations including BMC-2 for coronary and vascular, NCDR registry for Cath/PCI, AFIB, AICD, PVI.
Coordinates quality improvement for the cardiovascular service line. Collaborates with physicians and operational leaders, supporting complex improvement activities and advanced project plans.
Investigates safety opportunities, reviews chart documentation and coding, develops and implements corrective action plans for clinical improvement and future risk mitigation.
Collaborates with Risk Management to conduct root cause analysis on all serious safety events and leads the RCA team to develop appropriate action plans.
Instructs care team on proper documentation to promote clear communication, and to adhere to evidence-based practice, and to meet regulatory, accreditation, certification, and payor requirements.
Supports the medical staff peer review process, identifying potential care concerns, determines deviation from standards of care, summarizes and presents care concerns and trends variances.
Partners with the data analytics teams to build and monitor operation and quality dashboards.
Partners with EHR analyst to find solutions within the EHR to standardized documentation to evaluate HIT implementations.
Borgess Medical Center Chest Pain Coordinator and Cardiac Regional Liaison
November 2015-July 2018
Coordinator for Cycle V Chest Pain Accreditation through the American College of Cardiology.
Lead a large multidisciplinary team in continuous process improvement.
Provides marketing support, to secure new partnerships with other institutions.
Coordinates with all local EMS agencies and Regional facilities on the care of STEMI patients
Coordinates community outreach and education regarding cardiac management
Evaluates all aspects of facilities chest pain care, evaluates clinical pathways, protocols and implements education plans.
Works closely with cardiac data registries, proficient in Microsoft office and relational database management.
Monitor and document key perform ace indicators for the cardiovascular service line.
Borgess Medical Center Cardiothoracic ICU + Cross Training in the Emergency Department
January 2015-November 2015
•Care for the critical care patient post Open Heart surgery, valve replacement, thoracotomies and other cardiac procedures
•Assumes charge nurse duties/preceptor for new orientees
•Close communication with cardio-thoracic surgeons to coordinate care
Borgess Medical Center Heart Center for Excellence and Diagnostics Supervisor
February 2014-January 2015
•Supervised Medical assistants in outpatient cardiology clinic
•Took complaints and provided resolution to unsatisfied patients
•Coordinated outpatient cardiology procedures with the main hospital
•Managed rapid response team
Borgess Medical Center Clinical Nurse Educator for Inpatient Cardiology
January 2012-February 2014
•Coordinated orientation for all new RN’s and PCA’s
•Completed education for new policies, equipment, medications
•Completed audits for vascular complications, pressure ulcers, suicide, restraints and completed remediation for staff if needed
Borgess Medical Center 8NW Cardiac Telemetry
August 2007-January 2012
Heartland Hospice Case Manager
August 2006-August 2007
Kalamazoo Community Mental Health Outpatient Clinic Supervisor
December 2004-August 2006
Borgess Medical Center Inpatient Acute Care Psych RN
November 2003-December 2004
Education:
•BSN from Western Michigan University 2003
•MSN Informatics from Walden University 2019
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