Security Service
Resume:
RUTHBEY PEREZ
** ** **** **. *** *b, Woodside, New York 11377
***********@***.***
Objective: To find a position as a Customer Service Agent.
Norwegian Airways
Passenger Service Agent
December 2019 to present
Assisted passengers with check-in procedures. Issuing boarding passes, processed tickets changes, booked reservations, overbooked situations.
Maintained high standar of safety and security according to Norwegian Airways and airport safety policies while executing duties.
Ensuring a safe and timely boarding procedure by being responsible gate lead.
Ensured consistent high quality of service by implementing company service standarts and also by adhering to company policies.
• DGS delta Ground Services/ANA JFK-Airport 11/2016 Assisted passengers with check-in procedures, including tagging baggage and issuing boarding passes.
•Sold tickets, processed tickets changes, booked reservations.
•Ensured FAA, Company and airport regulations are followed.
•Enforced safety/security measures and protected sensitive zones.
•Facilitated the passenger boarding process.
•As directed, implemented standard procedures during overbooked, irregular flights and denied boarding situations.
•Solicited volunteers to free up seats, re-accommodated passengers by booking alternative flights and provided travel vouchers.
•Logged in tickets and completed sales reports.
•Investigated and resolved baggage claims related to interim expenses for delays, damaged or lost baggage and communicated directly with the passenger by phone or writing.
Communicated with security services insurance companies and crime preventions authorities as required to monitor and investigate fraudulent claims
AIRBERLIN/triangle jfk-airport
2/2015-present
Assist passengers with check-in procedures including tagging baggage and issuing boarding passes. Handle interline baggage, customs and immigration procedures.
Experience: TURKISH AIRLINES/SWISSPORT JFK-Airport, New York
Customer Service 09/2013 to 06/2015
•Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes.
•Handle interline baggage, customs and immigration procedures
GLOBAL SECURITY JFK Airport, New York
Customer Service Representative 10/2013 to 11/2015
•Aircraft Security search, Bag room security search, Ramp search, Catering search, Boarding search and screener for Emirates Airlines- Qatar Airlines Saudi Airlines- Tam and Lan Airlines- Pia Airlines-Virgin Airlines-Air Europa Airlines –Ek-Milan Airlines- XL-Airlines- Avianca Airlines – Taca Airlines -
FRONTIER AIRLINES La Guardia Airport, New York
Customer Service Agent 09/2007 to 11/2012
•Assisted passengers with check-in procedures, including tagging baggage and issuing boarding passes.
•Sold tickets, processed tickets changes, booked reservations.
•Ensured FAA, Company and airport regulations are followed.
•Enforced safety/security measures and protected sensitive zones.
•Facilitated the passenger boarding process.
•As directed, implemented standard procedures during overbooked, irregular flights and denied boarding situations.
•Solicited volunteers to free up seats, re-accommodated passengers by booking alternative flights and provided travel vouchers.
•Logged in tickets and completed sales reports.
•Investigated and resolved baggage claims related to interim expenses for delays, damaged or lost baggage and communicated directly with the passenger by phone or writing.
•Communicated with security services insurance companies and crime preventions authorities as required to monitor and investigate fraudulent claims.
•Worked as Ground Security Coordinator for 2 years (GSC)
PRIME FLIGHT AVIATION SERVICE La Guardia Airport, New York
Security Screener 02/2002 to 08/2007
•La Guardia Airport security Guard/screeners ensure safety on the flying public, act to balance demands of hurried business travelers with the need of safety and compliance with the Federal Guidelines.
Education: UNIVERSITY OF LAUDEM Central Consulate of Colombia
International Business 2013
CENTRO SUPERIOR ADMINISTRACION Cali, Colombia
Bilingual Executive Secretary 1978
LA GUARDIA COMMUNITY COLLEGUE L.I.C., New York
English as Second Language (E.S.L) 1996
Languages: Fluent in English and Spanish
References: Available upon request
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