Resources Manager Service

Tovah Nicole Metz

***** ******** ***** *****, ******, CO 626-***-**** *****.****@*****.***

Professional Profile

Innovative training and communications professional with broad experience in banking, academia and scientific event planning, including instructional design, training, and project management. Education

Master of Science, Psychology, emphasis in Adult Learning, California Coast University Bachelor of Arts, Organizational Management, emphasis in Psychology, Ashford University Experience

Instructional Designer/Training Communications Administrator DISH Network, Department of Training Communications, Englewood, CO (September 2019 – present)

● Design online, instructor-led, and blended training materials for individual courses and comprehensive curricula; including writing agendas, objectives, scripting, activities, and assessments

● Create engaging learning activities that meet instructional objectives and support participant learning by incorporating adult learning theories and facilitating real-world practice

● Create and launch direct communications for customer service, technical, and sales agents, as well as organizational leadership

● Write articles and presentations to document work-flows, processes, and business changes

● Establish working project plans and calendars for designing technical, customer service, and leadership training and other projects as needed

● Update existing material when needed and adapt instructional materials for various formats Conference Producer/Human Resources/Project Management GTC Biotech, Monrovia, CA (July 2013 – December 2014)

● Produced bio-tech conferences for scientific and medical professionals

● Managed event full life cycle: research, forming advisory boards, creating topics, securing speakers (expert-level in academic, government and industry), handling scheduling, agenda creation/management

● Recruited, interviewed, trained and on-boarded new event producers; provided feedback on hiring decisions

● Demonstrated exceptional public speaking skills moderating conference sessions

● Conducted market research, wrote press releases, coordinated travel arrangements, negotiated contracts Curriculum Designer/Instructor

UEI College, El Monte, CA (April 2011 – September 2012)

● Contributed on the instructional/curriculum design team for Business Admin degree/diploma programs

● Created curriculum for and instructed courses on: Psychology for Managers, Marketing, Human Resources, Business Calculations, Communications, Business Basics, Office Admin, Accounting

● Advised students on course and program selection and career development

● Excelled in classroom management

Human Resources Manager/Regional Manager

Dance Heads, Inc., Simi Valley, CA (July 2009 – October 2010)

● Handled the full-cycle recruitment, hiring, training and development of customer service, sales and leasing staff in start-up operation in Las Vegas region

Trainer/Mentor

Wescom Credit Union, Pasadena, CA (January 2003 – June 2009)

● Analyzed customer service training needs; planned, developed and implemented job aids

● Designed and developed all training manuals; technical writing

● Coached, trained and mentored call center customer service reps on the email and telephone service teams

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